Dell XPS One Owner's Manual - Page 58

Memory Problems, Mouse Problems, Wireless Mouse - keyboard driver

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• Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, CDS, OR DVDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Contacting Dell" on page 95). • Run the Dell Diagnostics (see "Dell Diagnostics" on page 65). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 83. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 65). Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Wireless Mouse CHECK THE WIRELESS CONNECTION BETWEEN THE MOUSE AND YOUR COMPUTER - • Ensure that the mouse is paired with your computer. See "Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer" on page 44. • Verify that the mouse is turned on. Some mice include a power indicator. • Ensure that the mouse battery has not run low. Some mice include a battery-charge indicator. 58 Troubleshooting

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58
Troubleshooting
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
B
ACK
UP
YOUR
FILES
IMMEDIATELY
U
SE
A
VIRUS
-
SCANNING
PROGRAM
TO
CHECK
THE
HARD
DRIVE
,
FLOPPY
DISKS
,
CD
S
,
OR
DVD
S
S
AVE
AND
CLOSE
ANY
OPEN
FILES
OR
PROGRAMS
AND
SHUT
DOWN
YOUR
COMPUTER
THROUGH
THE
S
TART
MENU
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
I
F
YOU
RECEIVE
AN
INSUFFICIENT
MEMORY
MESSAGE
—
•
Save and close any open files and exit any open programs you are not using to see if
that resolves the problem.
•
See the software documentation for minimum memory requirements. If necessary,
install additional memory (see
"Contacting Dell
" on page 95).
•
Run the Dell Diagnostics (see
"Dell Diagnostics
" on page 65).
I
F
YOU
EXPERIENCE
OTHER
MEMORY
PROBLEMS
—
•
Ensure that the memory you are using is supported by your computer. For more
information about the type of memory supported by your computer, see
"Specifications
" on page 83.
•
Run the Dell Diagnostics (see
"Dell Diagnostics
" on page 65).
Mouse Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
Wireless Mouse
C
HECK
THE
WIRELESS
CONNECTION
BETWEEN
THE
MOUSE
AND
YOUR
COMPUTER
—
•
Ensure that the mouse is paired with your computer.
See "Re-Syncing Your Optional
Wireless Mouse or Keyboard with Your Computer
" on page 44
.
•
Verify that the mouse is turned on.
Some mice include a power indicator.
•
Ensure that the mouse battery has not run low.
Some mice include a battery-charge
indicator.