Dell XPS One Owner's Manual - Page 89

Getting Help, Obtaining Assistance

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Getting Help Obtaining Assistance If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting" on page 51 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 65 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 94. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 90 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 95. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using Dell Support, see "Technical Support and Customer Service" on page 90. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Getting Help 89

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Getting Help
89
Getting Help
Obtaining Assistance
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
See "Troubleshooting" on page 51 for information and procedures that
pertain to the problem your computer is experiencing.
2
See "Dell Diagnostics" on page 65 for procedures on how to run Dell
Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 94.
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
) for help with installation and troubleshooting
procedures. See "Online Services" on page 90 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 95.
NOTE:
Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the
Dell Accessories
folder,
double-click the
Express Service Code
icon, and follow the directions.
For instructions on using Dell Support, see "Technical Support and Customer
Service" on page 90.
NOTE:
Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.