Epson PowerLite Pro Cinema LS10000 User Manual - Page 141
Solutions When You Cannot Access the Projector Through the Web, Where to Get Help
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Related tasks Setting Up Projector Network E-Mail Alerts Solutions When You Cannot Access the Projector Through the Web If you are unable to access the projector through a web browser, make sure you are using the correct ID and password, which are case sensitive. • For the user ID, enter EPSONWEB. (You cannot change the user ID.) • For the password, enter the password set in the projector's Network menu. The default password is admin. • Make sure you have access to the network the projector is on. Note: The user ID and password are case sensitive. Parent topic: Solving Network Problems Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems with your projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the duration of your warranty period. You may also speak with a projector support specialist by dialing (562) 276-4394 (U.S.) or (905) 709-3839 (Canada). Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time, Saturday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Before you call, have the following information ready: • Product name • Product serial number (located on the bottom or rear of the projector, or in the menu system) 141