HP 2300d Service Manual - Page 206

Jam troubleshooting Jams occur in the printer when print media does not reach or clear a photosensor along the printer paper path within a specific amount of time. The following table contains general questions and topics to explore before troubleshooting. Problem Action What is the frequency Verify with the customer. See "Troubleshooting with control-panel messages" on of the jams (for page 184. example: continuous, Check the event log. one jam per 100 pages, one jam per 1000 pages)? Do jams occur with a Try using media that you know is of good quality. See "Media troubleshooting" on specific type of media? page 218. Where does the leading Attempt to duplicate the problem. Inspect the paper path and all paper path edge of the first sheet mechanical assemblies located before the leading edge of the jam. of media in the printer paper path stop when a jam occurs? Are any sheets damaged or torn? Is the customer loading Observe the customer loading media. Instruct the customer to break the ream, the trays or cassettes and not to fan the media. See "Media troubleshooting" on page 218. correctly? Is the customer overfilling the trays or cassettes? Observe the customer loading media in the trays or cassettes. Make sure that the media is not over the maximum fill marks in the trays or cassettes. Are the tray guides set Make sure all front and rear tray 2 and optional 250-sheet or 500-sheet feeder correctly? guides are set correctly. Does the printer need Inspect the paper path and paper-path rollers. cleaning? Frequency of jams Jams in the paper path that occur intermittently are most often related to a deficiency in the media or environment. See "Media troubleshooting" on page 218 for information about these defects. Paper-path jams that occur frequently, and in the same location of the printer, are most likely the result of a hardware problem. 204 Troubleshooting ENWW