HP 2300d Service Manual - Page 216
Table 24., Image defects continued, Problem, Cause, Solution, Gray background, Toner smear
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Table 24. Image defects (continued) Problem Cause Solution Gray background The print media does not meet printer specifications q or is stored incorrectly. q q Print a few more pages to see if the problem corrects itself. Turn over the stack of media in the tray. Also try rotating the media 180 degrees. If the print media does not meet HP specifications, replace the media, and advise the customer to use the recommended print media and to store it correctly. The printer's operating environment does not meet q Make sure the printer's operating environment specifications. meets specifications. The wrong toner density setting is in use. q Through the software, adjust the toner density setting. Make sure EconoMode is off. The print cartridge is defective. q Replace the print cartridge. Toner smear The printer interior is dirty. q Print a few more pages to see if the problem corrects itself. q Clean the inside of the printer or use the printer cleaning page. The print media might be too smooth. q Check the print media type and quality. The print cartridge is defective. q Replace the print cartridge. The fuser setting is incorrect for the paper type. q At the control panel, change the fuser mode setting or choose another paper type in the printer driver. Loose toner The printer interior is dirty. q Print a few more pages to see if the problem corrects itself. q Clean the inside of the printer, or use the printer cleaning page. The print cartridge is defective. q Replace the print cartridge. The print media might be too smooth. q Check the print media type and quality. The fuser is defective. q Replace the fuser. The fuser setting is incorrect for the paper type. q At the control panel, change the fuser mode setting or choose another paper type in the printer driver. Repetitive defects The internal parts are dirty or defective. q Print a few more pages to see if the problem corrects itself. q Clean the inside of the printer or use the printer cleaning page. The print cartridge is damaged. q See the "Repetitive defect ruler" on page 228. q Replace the print cartridge. The fuser is defective. q Replace the fuser. 214 Troubleshooting ENWW