HP 2300d Service Manual - Page 210

1 Tray 2 or tray 3 input area Note If paper has entered the print-cartridge area, follow the instructions in "Print-cartridge area" on page 209. It is easier to remove paper from the print-cartridge area than from the paper-feed area. 1 Slide out tray 2 or tray 3 to expose the jam. 2 2 Remove any misfed paper by pulling it out by the visible edge. Make sure that all of the paper is aligned in the tray. If tray 3 is installed, remove any misfed paper and make sure that all of the paper is aligned in that tray. 3 If the paper is jammed in the paper-feed area and cannot be accessed from the print-cartridge area, grasp the paper and carefully pull it free from the printer. 3 4 For tray 2, push the paper down to lock the metal paper-lift plate into place. For both trays, slide the tray back into the printer. 5 To reset the printer and continue printing, open the top cover all the way and then close it. Note If the Attention light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams. For 4 printers that include a built-in duplexer (HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer), check the duplexer area. Table 22. Input-area jams Possible cause Tray photo sensors are blocked or inoperative Pickup roller is dirty or inoperative Pickup assembly is defective Separation pad Feed rollers Solenoid Paper feeder PCA in tray 3 is defective Engine controller PCA Power supply assembly Recommended action Inspect photosensors in all trays and replace trays as needed. Inspect the pickup rollers in all trays and clean or replace the pickup rollers as needed. Replace the tray with the defective pickup assembly. Inspect the separation pads in all trays and replace pads as needed. Inspect the feed rollers and replace rollers as needed. Inspect the solenoid in all trays and replace trays as needed. Replace tray 3. Replace the engine controller PCA. Replace the power supply. 208 Troubleshooting ENWW