HP 2300d Service Manual - Page 221
Isolate a media brand, Determine where media jams occur
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Determine where media jams occur Check where media stops when a jam occurs. Types of jams include: q input paper jams q internal paper-path jams q paper access plate q output-bin jams Determine whether the printer is experiencing misfeeds or multifeed jams The following are some possible causes of misfeeds or multifeed jams: q The media might be too stiff. Check basis weight and measure caliper. (See pages 44 through 48 for information about testing media.) q The paper might be too smooth. Check the finish. q The paper might be too heavy or too light. Check basis weight. (See pages 44 through 48 for information about testing media.) q The customer might be attempting to print embossed paper, pre printed forms, or perforated paper that does not meet HP specifications. See "Isolate a media brand" on page 219 below or details about issues involved in printing on embossed paper. q The paper might be loaded incorrectly. Turn over the sheets in the paper tray to determine if in-ream curl is causing misfeeds. q The customer might be fanning media before loading it into the tray. q The customer might be adding media in small amounts. Do not add small amounts of media or mix types of media in the tray. q The printer or media storage environment might be too humid or too dry. (As a result, media might be too moist or too dry.) Determine if this is the case and advise the customer. Isolate a media brand If the printer jams with only one brand of media: q Try switching media brands. q If the paper ream in use appears to be old, open a fresh ream of the same paper and load it correctly into the printer. If the problem disappears, investigate storage and handling conditions. ENWW Chapter 7 Troubleshooting 219