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HP 2610 User Guide - Page 178

Software installation troubleshooting - scanner error

UPC - 829160502274

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you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. ● Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information. ● Check the connection from your HP all-in-one to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your HP allin-one. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your HP all-inone off and then on again. Troubleshooting information ● Check other printers or scanners. You might need to disconnect older products from your computer. ● If your HP all-in-one is networked, see the Network Guide that came with your HP all-in-one. ● After you check the connections, try restarting your computer. Turn your HP all-in-one off and then on again. ● If necessary, remove and then install the HP Image Zone software again. For more information, see Uninstall and reinstall the software. For more information on setting up your HP all-in-one and connecting it to your computer, see the Setup Guide that came with your HP all-in-one. I received a message on the color graphics display about a paper jam or a blocked carriage Solution If either a paper jam or blocked carriage error message appears on the color graphics display, there might be some packing material inside the HP all-in-one. Lift open the print-carriage access door to expose the print cartridges and remove any packing material (such as tape or cardboard) or any other foreign objects blocking the carriage path. Software installation troubleshooting If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting. User Guide 175

Section	Page
Contents	4
HP all-in-one overview	8
The HP all-in-one at a glance	8
Control panel overview	9
Control panel features	10
Color graphics display icons	11
Color graphics display screen saver	12
Menu Overview	13
Copy Menu	13
Scan To menu	13
Scan Menu	13
Photo Menu	14
Fax Menu	14
Proof Sheet Menu	14
HP Instant Share menu	14
Setup Menu	14
Use the HP Image Zone to do more with your HP all-in-one	15
Access the HP Image Zone software (Windows)	15
Open the HP Image Zone software (Macintosh OS X v10.1.5 or later)	17
Open the HP Image Zone window	17
Display the HP Image Zone Dock menu	19
Access the HP Image Zone software (Macintosh OS earlier than X v10.1.5)	19
Find more information	22
Connection information	24
Supported connection types	24
Connect using a USB cable	24
Connect using Ethernet	24
Connect using wireless	25
Connect using the HP bt300 Bluetooth Wireless Printer Adapter	25
Set Bluetooth security for your HP all-in-one	26
Use a passkey to authenticate Bluetooth devices	26
Set your HP all-in-one to be invisible to Bluetooth devices	27
Reset Bluetooth settings on your HP all-in-one	27
Use Webscan	27
Work with photos	30
Transfer photos	30
Transfer photos using a Windows PC	30
Transfer photos using a Macintosh	31
Edit photos	31
Edit photos using a Windows PC	31
Edit photos using a Macintosh	32
Share photos	33
Share photos using a Windows PC	33
Share photos using a Macintosh	33
Print photos	34
Print photos using a Windows PC	34
Print photos using a Macintosh	35
Load originals and load paper	38
Load an original	38
Choose papers for printing and copying	39
Recommended papers	39
Papers to avoid	39
Load paper	40
Load full-size paper	40
Load 10 by 15 cm (4 by 6 inch) photo paper	42
Load postcards or Hagaki cards	43
Load envelopes	44
Load other types of paper	45
Avoid paper jams	46
Use a memory card or PictBridge camera	48
The memory card slots and camera port	48
Control memory card security on a network	49
Transfer photos to your computer	49
Print photos from a proof sheet	51
Print a proof sheet	51
Complete the proof sheet	52
Scan a proof sheet	52
Set photo print options	53
Use the print options menu to set photo print options	53
Change print options	55
Set new photo print options defaults	55
Use the edit features	55
Edit images on the HP all-in-one	55
Use the Zoom or Rotate functions	56
Print photos directly from a memory card	56
Print individual photos	57
Create borderless prints	57
Deselect photos	58
Print photos from a PictBridge-compatible digital camera	58
Use quick print to print the current photo	58
Print a DPOF file	58
Use the slide show feature	59
View or print photos in a slide show	59
Share photos through HP Instant Share	60
Share photos from a memory card with friends and relatives (USB-connected)	60
Share photos from a memory card with friends and relatives (network-connected)	61
Use the HP Image Zone	61
Use the copy features	62
Set the copy paper size	62
Set the copy paper type	63
Increase copy speed or quality	64
Select an input tray	64
Change default copy settings	65
Make multiple copies of the same original	65
Copy a two-page black-and-white document	65
Make a 10 by 15 cm (4 by 6 inch) borderless copy of a photo	66
Copy a 10 by 15 cm (4 by 6 inch) photo onto a full-size page	66
Copy a photo several times on one page	67
Resize an original to fit onto letter or A4 paper	68
Copy a faded original	68
Copy a document that has been faxed several times	69
Enhance light areas of your copy	69
Make a poster	70
Prepare a color iron-on transfer	71
Stop copying	71
Use the scan features	72
Scan to an application	72
Scan an original (USB-connected)	73
Scan an original (network-connected)	73
Send a scan to an HP Instant Share destination	74
Share a scanned image with friends and relatives (USB-connected device)	74
Share a scanned image with friends and relatives (network-connected)	75
Send a scan to a memory card	75
Send a scan to a memory card loaded in your HP all-in-one (USB-connected)	75
Send a scan to a memory card loaded in your HP all-in-one (network-connected)	75
Stop scanning	76
Print from your computer	78
Print from a software application	78
Change the print settings	79
Windows users	79
Macintosh users	80
Stop a print job	80
To stop a print job from the HP all-in-one	80
Fax setup	82
Choose the right fax setup for your home or office	83
Select your fax setup case	84
Case A: Separate fax line (no voice calls received)	86
Case B: Set up your HP all-in-one with DSL	87
Case C: Set up your HP all-in-one with a PBX phone system or an ISDN line	88
Case D: Fax with a distinctive ring service on the same line	88
Case E: Shared voice/fax line	90
Case F: Shared voice/fax line with voice mail	91
Case G: Fax line shared with PC modem (no voice calls received)	92
Case H: Shared voice/fax line with PC modem	93
Set up your HP all-in-one to a computer with one phone port	94
Set up your HP all-in-one to a computer with two phone ports	95
Case I: Shared voice/fax line with answering machine	97
Case J: Shared voice/fax line with PC modem and answering machine	98
Set up your HP all-in-one to a computer with one phone port	99
Set up your HP all-in-one to a computer with two phone ports	100
Case K: Shared voice/fax line with PC modem and voice mail	102
Set up your HP all-in-one to a computer with one phone port	103
Set up your HP all-in-one to a computer with two phone ports	104
Test your fax setup	105
Use the fax features	108
Set up the HP all-in-one to receive faxes	108
Choose the recommended answer mode for your setup	108
Set the answer mode	110
Send a fax	110
Send a basic fax	110
Enable fax confirmation	111
Send a fax manually from a phone	111
Resend a fax to multiple recipients	112
Send a fax using redial	112
Send a fax using speed dials	113
Send a fax using monitor dialing	113
Receive a fax	114
Set the number of rings before answering	114
Receive a fax manually	115
Set the date and time	115
Set the fax header	116
Enter text and symbols	116
Enter text using the visual keyboard	117
Enter text using the keypad on the control panel	117
Print reports	118
Generate reports automatically	118
Generate reports manually	118
Set up speed dialing	119
Create speed-dial entries	119
Update speed-dial entries	119
Delete speed-dial entries	120
Change the fax resolution and lighter/darker settings	120
Change the fax resolution	120
Change the lighter/darker setting	121
Set new default settings	121
Set fax options	121
Set the paper size for received faxes	122
Set tone or pulse dialing	122
Adjust the volume	122
Change the answer ring pattern (distinctive ringing)	122
Redial a busy or unanswered number automatically	123
Set automatic reduction for incoming faxes	123
Set backup fax reception	124
Use error correction mode	124
Set the fax speed	125
Reprint or delete the faxes in memory	126
Fax over the Internet	126
Stop faxing	127
Use HP Instant Share (USB)	128
Overview	128
Get started	129
Send images using your HP all-in-one	129
Send photos from a memory card	129
Send a scanned image	131
Send images using your computer	132
Send images using the HP Image Zone software (Windows)	132
Send images using the HP Instant Share client application software (Macintosh OS X v10.1.5 and later)	133
Share images using the HP Director (Macintosh OS earlier than X v10.1.5)	134
Use HP Instant Share (networked)	136
Overview	136
HP Instant Share Send	136
HP Instant Share Receive	137
Receive images from any sender or a specified group of senders	137
Preview or automatically print received images	137
HP remote printing	138
Get started	138
Create destinations	138
Use the HP Instant Share access list	139
Send images directly from your HP all-in-one	140
Send photos from a memory card	141
Send photos from a destination file	142
Send a scanned image	142
Cancel sending images	143
Send images using your computer	143
Receive images	145
Receive from any sender (Open mode)	145
Receive from a specified group of senders (Private mode)	146
Print received images	146
Automatically print received images	147
Manually print received images	147
Set print options	148
Cancel print jobs	150
Remove received images	150
Remote print documents	150
Set HP Instant Share options	151
Order supplies	154
Order paper, transparency film, or other media	154
Order print cartridges	154
Order accessories	154
Order other supplies	155
Maintain your HP all-in-one	158
Clean the HP all-in-one	158
Clean the glass	158
Clean the lid backing	158
Clean the exterior	159
Check the estimated ink levels	159
Print a self-test report	160
Work with print cartridges	161
Handle the print cartridges	161
Replace the print cartridges	161
Use a photo print cartridge	165
Use a gray photo print cartridge	165
Use the print cartridge protector	166
Align the print cartridges	167
Clean the print cartridges	168
Clean the print cartridge contacts	168
Clean the area around the ink nozzles	169
Change the device settings	170
Set the power save time	170
Set the prompt delay time	171
Restore the factory defaults	171
Self-maintenance sounds	171
Troubleshooting information	172
Before you call HP Support	172
View the Readme file	173
Setup troubleshooting	173
Hardware setup troubleshooting	173
Software installation troubleshooting	178
Uninstall and reinstall the software	181
Fax setup troubleshooting	183
The fax test failed	184
HP Instant Share setup issues	193
Operational troubleshooting	195
Paper troubleshooting	196
Print cartridge troubleshooting	197
HP Instant Share troubleshooting	197
General errors	197
Connection errors	198
Send image collections errors	201
Send and Receive image collections errors	202
HP Instant Share Error Report messages	202
Photo memory card troubleshooting	203
Fax troubleshooting	204
Device update	204
Device update (Windows)	204
Device update (Macintosh)	205
Get HP support	206
Get support and other information from the Internet	206
HP customer support	206
Access your serial number and service ID	206
Call in North America during warranty	207
Call elsewhere in the world	207
Call in Australia post-warranty	209
Call HP Korea customer support	210
Call HP Japan customer support	210
HP Quick Exchange Service (Japan)	211
Prepare your HP all-in-one for shipment	211
Remove print cartridges from a functional HP all-in-one	211
Remove print cartridges from a nonfunctional HP all-in-one	212
Remove the control panel overlay and pack your HP all-in-one	213
Warranty information	216
Duration of limited warranty	216
Warranty service	216
Warranty upgrades	216
Returning your HP all-in-one for service	216
Hewlett-Packard limited global warranty statement	217
Extent of limited warranty	217
Limitations of warranty	217
Limitations of liability	217
Local law	218
Limited warranty information for EU countries/regions	218
Technical information	220
System requirements	220
Paper specifications	220
Paper-tray capacities	220
Paper sizes	221
Print margin specifications	221
Print specifications	222
Copy specifications	223
Fax specifications	223
Memory card specifications	224
Scan specifications	224
Physical specifications	224
Power specifications	224
Environmental specifications	224
Additional specifications	225
Environmental product stewardship program	225
Protecting the environment	225
Ozone production	225
Energy consumption	225
Paper use	225
Plastics	225
Material safety data sheets	225
Recycling program	226
HP inkjet supplies recycling program	226
Regulatory notices	226
Regulatory model identification number	226
Notice to users of the U.S. telephone network: FCC requirements	226
FCC statement	227
Note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian ...	228
Notice to users in the European Economic Area	228
Notice to users of the German telephone network	229
Geräuschemission	229
Notice to users in Japan (VCCI-2)	229
Notice to users in Korea	229
Regulatory notices for wireless products	229
Note à l’attention des utilisateurs Canadien/notice to users in Canada	229
ARIB STD-T66 (Japan)	230
Notice to users in Italy	230
Notice to users in France	230
Notice to users in the European Economic Area (wireless products)	230
Declaration of conformity (European Economic Area)	231
HP Photosmart 2600 series declaration of conformity	231
HP Photosmart 2700 series declaration of conformity	232