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HP 3800 HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 177

Macintosh problems, Solving problems with Mac OS V9.x, or Mac OS X.

UPC - 689466270464

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Macintosh problems This section lists problems that can occur when using Mac OS V9.x or Mac OS X. Solving problems with Mac OS V9.x NOTE Mac OS V9.x is supported for the HP Color LaserJet 3000 and 3800 Series printers only. NOTE Use the Desktop Printer Utility to set up for USB and IP printing. The printer will not appear in the Chooser. The printer name or IP address does not appear in the Desktop Printer Utility. Cause Solution The printer might not be ready. The wrong connection type might be selected. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. Make sure that Printer (USB) or Printer (LPR) is selected in the Desktop Printer Utility, depending on the type of connection. The wrong printer name or IP address is being used. The interface cable might be defective or of poor quality. To check the printer name or IP address, print a configuration page. Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility. Replace the interface cable with a high-quality cable. The PostScript Printer Description (PPD) file is not listed in the Desktop Printer Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. Make sure that the PPD file for your printer model is in the following hard-drive folder: System Folder/Extensions/Printer Descriptions. If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard drive folder: System Folder/Extensions/Printer Descriptions. Reinstall the software. See the getting started guide for instructions. A print job was not sent to the printer. Cause The print queue might be stopped. The wrong printer name or IP address is being used. The printer might not be ready. Solution Restart the print queue: Select the desktop printer icon, open the Printing menu in the top menu bar, and then click Start Print Queue. To check the printer name or IP address, print a configuration page. Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or ENWW Macintosh problems 163

Section	Page
Printer basics	15
Quick access to printer information	16
Printers at a glance	17
HP Color LaserJet 3000 Series printer	17
HP Color LaserJet 3600 Series printer	18
HP Color LaserJet 3800 Series printer	18
Features at a glance	19
Walkaround	21
Printer software	23
HP Color LaserJet 3000 Series printer and HP Color LaserJet 3800 Series printer drivers	23
HP Color LaserJet 3600 Series printer drivers	23
Additional drivers	24
Opening the printer drivers	25
Software for networks	25
HP Web Jetadmin	26
UNIX	26
Linux	26
Utilities	26
HP Easy Printer Care Software	26
Embedded Web server	26
Features	27
Other components and utilities	27
Print-media specifications	28
Supported media types	28
Supported media sizes	29
Control panel	31
Control-panel overview	32
Control-panel indicator lights	33
Display	33
Using the control-panel menus	35
To use the menus	35
Retrieve Job menu	36
Information menu	37
Paper Handling menu	38
Configure Device menu	39
Printing sub-menu	39
Print Quality sub-menu	41
System Setup sub-menu	42
I/O sub-menu	45
Resets sub-menu	45
Diagnostics menu	47
Changing printer control-panel configuration settings	48
Tray Behavior menu options	48
To set the Use Requested Tray feature	48
To set the Manually Feed Prompt feature	49
To set the PS Defer Media feature	49
To set the Use Another Tray feature	49
To set the Size/Type Prompt feature	49
To set the Duplex Blank Pages feature	50
Sleep Delay and Sleep Mode features	50
To set the Sleep Delay feature	50
To disable or enable the Sleep Mode feature	51
Display Brightness feature	51
To set the Display Brightness feature	51
Personality feature	51
To set the Personality feature	51
Clearable Warnings feature	52
To set the Clearable Warnings feature	52
Auto Continue feature	52
To set the Auto Continue feature	52
Replace Supplies feature	53
To set the Replace Supplies feature	53
Jam Recovery feature	53
To set the Jam Recovery feature	53
Language feature	54
To select a language	54
Using the printer control panel in shared environments	55
I/O configuration	57
USB configuration	58
Connecting the USB cable	58
Network configuration	59
Manually configuring TCP/IP parameters from the printer control panel	59
Setting an IP address	59
Setting the subnet mask	59
Setting the default gateway	60
Disabling network protocols (optional)	60
To disable IPX/SPX	61
To disable AppleTalk	61
To disable DLC/LLC	61
Enhanced I/O (EIO) configuration	62
HP Jetdirect EIO print servers	62
Printing tasks	63
Controlling print jobs	64
Source	64
Type and Size	64
Priority for print settings	64
Gaining access to printer driver settings	65
Selecting print media	66
Paper to avoid	66
Paper that can damage the printer	66
Configuring trays	68
Configuring size	68
Configuring type	68
Configuring tray 1 for custom paper	68
Configuring tray 2 or tray 3 for custom paper	69
Printing from tray 1 (multipurpose tray)	70
Loading paper into tray 1	71
Printing envelopes from tray 1	73
To load envelopes into tray 1	73
Printing envelopes	74
Printing from tray 2 and tray 3	75
Loading tray 2	75
Loading tray 3	78
Automatic media type sensing (auto sense mode)	81
Tray 1 sensing	81
Tray 2 or tray 3 sensing	82
Using features in the Windows printer driver	83
Creating and using quick sets	83
Using watermarks	84
Resizing documents	84
Setting a custom paper size from the printer driver	84
Using different paper and printing covers	85
Printing a blank first page	85
Printing multiple pages on one sheet of paper	85
Setting the color options	86
Using the HP Digital Imaging Options dialog box	86
Using the Services tab	87
Using features in the Macintosh printer driver	88
Creating and using presets in Mac OS X	88
Printing a cover page	88
Printing multiple pages on one sheet of paper	89
Setting the color options	89
Printing on special media	90
Transparencies	90
Glossy paper	90
Colored paper	90
Envelopes	91
Labels	91
Heavy paper	91
HP LaserJet Tough paper	92
Preprinted forms and letterhead	92
Recycled paper	92
Using 2-sided (duplex) printing	93
Automatic 2-sided printing	93
Control-panel settings for automatic 2-sided printing	94
To turn 2-sided printing on or off from the control panel	94
Options for binding 2-sided printing jobs	94
Manual 2-sided printing	94
Managing special printing situations	96
Printing a different first page	96
Printing on custom-size media	96
Stopping a print request	96
To stop the current print job from the printer control panel	96
To stop the current print job from the software program	96
Managing stored jobs	98
Managing memory	99
Managing the printer	101
Using printer information pages	102
Configuring e-mail alerts	104
Using the embedded Web server	105
To access the embedded Web server by using a network connection	105
Embedded Web server sections	105
Using the HP Easy Printer Care Software	108
Supported operating systems	108
To use the HP Easy Printer Care Software	108
HP Easy Printer Care Software sections	108
Using the HP Printer Utility for Macintosh	110
Opening the HP Printer Utility	110
HP Printer Utility features	110
Color	113
Using color	114
HP ImageREt	114
Media selection	114
Color options	114
Standard red-green-blue (sRGB)	114
Printing in four colors (CMYK)	115
CMYK ink-set emulation (PostScript only)	115
Managing color	116
Print in Grayscale	116
Automatic or manual color adjustment	116
Manual color options	116
Restricting color printing	117
Matching colors	119
Sample book color matching	119
Printing color samples	119
Maintenance	121
Managing supplies	122
Supplies life	122
Approximate print-cartridge replacement intervals	122
Checking the print-cartridge life	122
Print-cartridge storage	123
HP print cartridges	124
Non-HP print cartridges	124
Print-cartridge authentication	124
HP fraud hotline and Web site	124
Replacing supplies and parts	125
Supply replacement guidelines	125
Changing print cartridges	125
To change the print cartridge	126
Cleaning the printer	129
To clean the printer using the printer control panel	129
Problem solving	131
Basic troubleshooting checklist	132
Factors that affect printer performance	132
Control-panel message types	133
Control-panel messages	134
Jams	150
Jam recovery	150
Common causes of jams	152
Clearing jams	153
Paper-handling problems	163
Troubleshooting-information pages	168
Printer response problems	169
Printer control-panel problems	172
Color-printing problems	173
Incorrect printer output	175
Printer output problems	175
Guidelines for printing with different fonts	176
Macintosh problems	177
Solving problems with Mac OS V9.x	177
Solving problems with Mac OS X	179
Software program problems	182
Print-quality troubleshooting	183
Print-quality problems associated with media	183
Overhead transparency defects	183
Print-quality problems associated with the environment	184
Print quality problems associated with jams	184
Print-quality problems associated with toner buildup inside the printer	184
Print-quality-troubleshooting pages	184
Calibrating the printer	185
Supplies and accessories	187
Parts and supplies	188
Ordering by using the embedded Web server	190
Service and support	191
Hewlett-Packard limited warranty statement	192
Print cartridge limited warranty statement	193
HP maintenance agreements	194
On-site service agreements	194
Next-day on-site service	194
Weekly (volume) on-site service	194
Extended warranty	194
Repacking the printer	195
Printer specifications	197
Physical specifications	197
Electrical specifications	198
Power-consumption specifications	199
Acoustic specifications	200
Operating-environment specifications	201
Regulatory information	203
FCC regulations	204
Environmental product stewardship program	205
Protecting the environment	205
Ozone production	205
Power consumption	205
Toner consumption	205
Paper use	205
Plastics	205
HP LaserJet printing supplies	205
HP printing supplies returns and recycling program information	206
Paper	206
Material restrictions	206
Disposal of waste equipment by users in private households in the European Union	207
Material Safety Data Sheet (MSDS)	207
Extended warranty	207
For more information	207
Declaration of conformity (HP Color LaserJet 3000 series)	208
Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 series)	209
Safety statements	210
Laser safety	210
Canadian DOC regulations	210
EMI statement (Korea)	210
VCCI statement (Japan)	210
Power cord statement (Japan)	210
Laser statement for Finland	211
Working with memory	213
Printer memory	213
Installing memory DIMMs	214
To install memory and font DIMMs	214
Enabling memory	216
To enable memory for Windows	216
Checking DIMM installation	217
To check DIMM installation	217
Glossary	219

Match case Limit results 1 per page

Macintosh problems

This section lists problems that can occur when using Mac OS V9.

or Mac OS X.

Solving problems with Mac OS V9.

NOTE

Mac OS V9.

is supported for the HP Color LaserJet 3000 and 3800 Series printers only.

NOTE

Use the Desktop Printer Utility to set up for USB and IP printing. The printer will

not

appear in the Chooser.

The printer name or IP address does not appear in the Desktop Printer Utility.

Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,

and the Ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The wrong connection type might be selected.

Make sure that

Printer (USB)

Printer (LPR)

is selected in the

Desktop Printer Utility, depending on the type of connection.

The wrong printer name or IP address is being used.

To check the printer name or IP address, print a configuration page.

Verify that the printer name or IP address on the configuration page

matches the printer name or IP address in the Desktop Printer Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

The PostScript Printer Description (PPD) file is not listed in the Desktop Printer Utility.

Cause

Solution

The printer software might not have been installed or was installed

incorrectly.

Make sure that the PPD file for your printer model is in the following

hard-drive folder:

System Folder/Extensions/Printer

Descriptions

. If necessary, reinstall the software. See the getting

started guide for instructions.

The PPD file is corrupt.

Delete the PPD file from the following hard drive folder:

System

Folder/Extensions/Printer Descriptions

. Reinstall the

software. See the getting started guide for instructions.

A print job was not sent to the printer.

Cause

Solution

The print queue might be stopped.

Restart the print queue: Select the desktop printer icon, open the

Printing

menu in the top menu bar, and then click

Start Print

Queue

The wrong printer name or IP address is being used.

To check the printer name or IP address, print a configuration page.

Verify that the printer name or IP address on the configuration page

matches the printer name or IP address in the Desktop Printer Utility.

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,

and the Ready light is on. If you are connecting through a USB or

ENWW

Macintosh problems

163