HP 935 hp photosmart 930 series digital camera user manual - Page 91

Error messages on the computer, during HP Instant

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Error messages on the computer Message Possible cause Solution Connection between the imaging device and computer failed The camera might be connected to a computer through a USB hub. Try connecting the camera directly to the computer, or disconnect other devices attached to the USB hub. The software cannot retrieve the Share Menu information from your camera The computer Either install a memory needs to write card, make room on the files to the memory card, or unlock it memory card by switching the locking during HP Instant tab on the card to the Share setup, but unlocked position. the memory card is either missing, full, or locked. Computer cannot find the connected camera The camera is turned off. The camera is not working correctly. Turn on the camera. Try connecting the camera directly to an HP Photosmart printer or an HP printer with a front panel USB port, and print an image. This will verify that the image, memory card, USB connection, and the USB cable are functioning correctly, or not. The cable is not Make sure that the cable is connected firmly connected to the correctly. computer and camera. Chapter 7: Troubleshooting and support 91

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Chapter 7: Troubleshooting and support
91
Error messages on the computer
Message
Possible cause
Solution
Connection
between the
imaging device
and computer
failed
The camera
might be
connected to a
computer
through a USB
hub.
Try connecting the camera
directly to the computer,
or disconnect other
devices attached to the
USB hub.
The software
cannot retrieve
the Share Menu
information from
your camera
The computer
needs to write
files to the
memory card
during HP Instant
Share setup, but
the memory card
is either missing,
full, or locked.
Either install a memory
card, make room on the
memory card, or unlock it
by switching the locking
tab on the card to the
unlocked position.
Computer cannot
find the
connected
camera
The camera is
turned off.
Turn on the camera.
The camera is
not working
correctly.
Try connecting the
camera directly to an
HP Photosmart printer or
an HP printer with a front
panel USB port, and
print an image. This will
verify that the image,
memory card, USB
connection, and the USB
cable are functioning
correctly, or not.
The cable is not
connected
correctly.
Make sure that the cable is
firmly connected to the
computer and camera.