HP 9500n HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 242

Note Solving repeated media jams Situation General repeated jam problems Solution 1 Check the media specifications. (See"Selecting and using media" on page 77.) If the media is outside of the recommended specifications, problems can occur. 2 Check to see that media is correctly loaded in the trays and that all of the width guides are correctly set (See "Selecting and using media" on page 77). 3 Make sure that the paper tray is set for the size of media that is installed and that the tray is not overloaded with media. 4 Try turning over the stack of media in the tray. If you are using prepunched or letterhead media, try printing from tray 1. 5 Do not use torn, worn, or irregular media, or previously printed media. For recommended media and other media for your printer, see "Selecting and using media" on page 77. 6 Check that all of the damaged or jammed media is removed from printer. 7 Repeated jams that occur when print media travels between the printer and the output device might mean that the printer and device are set up on an uneven floor. Use the blue levelers above the wheels of the output device to level the output device. See the output device installation guide for more information. If jams persist in tray 1, try feeding the media through trays 2 or 3. If jams continue, contact HP customer support. (See "Customer support options worldwide" on page 325, or go to http://www.hp.com/support/lj9500). 240 Clearing jams ENWW