HP 9500n HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 268

Smeared toner q Make sure to use supported media. See "Supported types of media" on page 88. Use different supported media or use supported media from a previously unopened package. q Make sure that the image drums are seated correctly. To do this, open the front doors, lower the green lever, and lower the image-drum door. Pull each drum out a short distance, and then slide the drum gently but firmly into place, making sure that it is completely inside the printer. For reference, see "Replacing image drums" on page 182, steps 2 through 4 and step 9 (installed image drums do not have a gray cover). q Make sure that the image transfer belt is seated correctly. To do this, open the front doors, and lower and raise the green lever. The lever clicks when it is latched securely. q Make sure that the transfer cleaner is seated correctly. To do this, open the front doors, and remove the toner collection bottle. Pull the transfer cleaner out a short distance, and then slide it gently but firmly into place, making sure that it is completely inside the printer and latched securely. For reference, see "Replacing the image cleaning kit" on page 193, steps 7 through 13. q Clean the image transfer belt. See "Cleaning the image transfer belt" on page 201. q For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. 266 Solving print-quality problems ENWW