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HP 9650 HP Deskjet 9600 - User Guide - Page 71

Using the Toolbox, Printer Status tab - printer problems

UPC - 808736660075

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5 Using the Toolbox The Toolbox provides status and maintenance information about your printer. It also provides access to documentation and online help tools for solving printer problems. The Toolbox is available for Windows only. For Macintosh, see "Using the HP Inkjet Toolbox (Macintosh)". After installing the printer software, you can open the Toolbox by clicking Start, pointing to Programs, hp deskjet 9600 series, and then clicking hp deskjet 9600 series Toolbox. Or in the status area of the Windows taskbar (near the clock), click the Toolbox icon. Printer Status tab The Printer Status tab displays ink level information for each print cartridge and also printer status. The printer selection drop-down list lets you select the printer you wish to use with the Toolbox utilities. It lists printers that are compatible with the Toolbox. The status window displays messages related to current printer status, such as Printing job, Top cover open, and Print cartridge empty. Click this button... Order Supplies Supplies Information Preferences To... Purchase printing supplies, such as print cartridges, online. You must have Internet access to perform this operation. See "Ordering printing supplies through the Toolbox" for more information. View information on HP supplies, as well as ordering information. Open a dialog box where you can select the types of printer error or warning messages that will appear on your computer screen when problems occur. You can choose to be notified by an audio alert when this happens. You can also choose to enable myPrintMileage AutoSend, which will provide you with a closer forecast of your printer usage in the myPrintMileage website. 5-1 ENWW

Section	Page
Contents	4
Welcome	7
Special features	7
Using this guide	8
Getting more information	8
Accessibility	9
Visual	9
Mobility	9
Support	9
Getting started	10
Understanding the printer parts and functions	10
Front view	10
Back view	11
Auto-duplex unit	12
Connecting the printer	13
Connecting directly using a USB or parallel cable (Windows)	14
To complete a software-first installation (recommended)	15
To complete a hardware-first installation	16
Sharing the printer on a locally shared network (Windows)	17
To share a printer connected to your computer (the server)	17
To use a printer connected to another computer (clients)	18
Connecting directly using a USB cable (Mac OS)	19
To share the printer on a peer-to-peer network (MacOS)	19
Connecting to a network	20
To install the printer driver on the PC or server (Windows)	20
To install the printer driver on a client	21
To add a network port to the printer	21
Connecting to a network (Mac OS)	22
Uninstalling the printer software	23
Customizing the printer software setup program	24
Installing other software	24
Using print cartridges and accessories	25
Using the auto-duplex unit	25
Installing the auto-duplex unit	25
Using the print cartridges	26
Installing or replacing the print cartridges	26
Aligning the print cartridges	29
Cleaning the print cartridges	30
To clean the print cartridges automatically	30
To clean the print cartridges manually	31
Maintaining the print cartridges	32
Storing the print cartridges	32
Printing with a single print cartridge	33
Printing and loading media	34
Selecting print media	34
Tips for selecting and using print media	34
Understanding specifications for supported media	35
Understanding supported media sizes	35
Understanding supported media types	37
Understanding supported media weights and capacities	38
Setting minimum margins	39
Loading media in the input tray	40
Using the automatic paper-type sensor	42
Changing default print settings	43
Understanding smart software features	44
Printing a document	46
Printing with the front or rear manual feed slot	47
Printing on various media types	49
Printing on custom-sized paper	50
Printing on envelopes	51
Printing on cards and smaller-sized media	52
Printing digital photographs	54
Printing with six-ink color	54
Guidelines for printing photographs	54
Understanding digital photography technologies	55
PhotoREt printing	55
4800 x 1200 optimized dpi	55
Printing Exif Print-enhanced photographs	55
HP photo imaging software	56
Printing borderless	57
Printing on both sides (duplexing)	59
Guidelines for printing on both sides of the paper	59
Performing manual duplexing	60
Performing auto-duplexing	61
Advantages of using the auto-duplex unit	61
Printing multiple pages on a single sheet of paper	62
Printing booklets	63
Performing manual booklet printing	63
Performing automatic booklet printing	64
Printing posters	65
Printing banners	66
Printing labels	67
Printing iron-on transfers	68
Cancelling a print job	69
Printing from MS-DOS software programs	70
Using the Toolbox	71
Printer Status tab	71
Information tab	72
HP Instant Support	72
Using myPrintMileage	73
To access the myPrintMileage website	73
To enable myPrintMileage AutoSend	73
Printer Services tab	74
Using the HP Inkjet Toolbox (Macintosh)	75
Troubleshooting	76
Starting troubleshooting	76
Printing a demo page	78
Printing a diagnostic page	78
Troubleshooting installation issues	79
Hardware installation issues	79
Software installation issues	79
USB installation failed or nothing prints throughUSB	80
Clearing jams	81
Tips for avoiding paper jams	82
Calibrating color	83
Resolving printer problems	84
Printer shuts down unexpectedly	84
Power cannot be turned on	84
Printer is not responding (nothing prints)	85
Printer lights are on or blinking	87
Printer takes a long time to print	88
Printer does not print after switching ports	89
Resolving printing problems	90
A blank page printed	90
Something on the page is missing or incorrect	91
Placement of the text or graphics is wrong	91
Printout is slanted or skewed	91
Ink is smearing	92
Ink is not filling the text or graphics completely	93
Text is jagged at the edges (not smooth)	94
Text or graphics are cut off at page edges	94
Meaningless characters are printed	95
Wrong fonts are printed	95
Resolving color problems	96
Printout is faded or colors are dull	96
Colors are bleeding into each other	96
Colors are different than they should be	97
Resolving photo printing problems	98
Resolving borderless printing problems	99
Resolving banner printing problems	100
Resolving media handling problems	101
Media feed problems	101
Media output problem	101
Resolving automatic two-sided printing problems	102
Resolving network printing problems	103
Printer lights reference	104
HP supplies and accessories	108
Ordering printing supplies through the Toolbox	108
Accessories	109
Supplies	110
Customer support	113
Toolbox	113
HP Instant Support	113
World Wide Web	113
HP telephone support	114
Hewlett-Packard Limited Warranty Statement	115
Printer specifications	116
Regulatory information	118
FCC statement	118
Power cord statement	118
LEDs classification	119
Energy consumption	119
EMI statement (Korea)	119
EMI statement (Japan)	119
Declaration of Conformity statement/Normes de sécurité (Canada)	119
Regulatory model number	119