HP Color LaserJet Managed MFP M775 User Guide
HP Color LaserJet Managed MFP M775 Manual
 |
View all HP Color LaserJet Managed MFP M775 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Color LaserJet Managed MFP M775 manual content summary:
- HP Color LaserJet Managed MFP M775 | User Guide - Page 1
LASERJET ENTERPRISE 700 COLOR MFP User Guide M775dn M775f M775z M775z+ - HP Color LaserJet Managed MFP M775 | User Guide - Page 2
- HP Color LaserJet Managed MFP M775 | User Guide - Page 3
HP LaserJet Enterprise 700 color MFP M775 User Guide - HP Color LaserJet Managed MFP M775 | User Guide - Page 4
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP ® is Pantone, Inc's check-standard trademark for color. UNIX® is a registered trademark of The Open Group. - HP Color LaserJet Managed MFP M775 | User Guide - Page 5
the software (Mac OS X 22 Configure the IP address ...22 Install the software ...23 3 Input trays and output bins ...25 Supported paper sizes ...26 Supported paper types ...30 Configure trays ...32 Configure a tray when loading paper 32 Configure a tray to match print job settings 32 ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 6
bin ...51 Stapler/stacker (z and z+ models only) ...51 4 Parts, supplies, and accessories ...53 Order parts, accessories, and supplies ...54 HP policy on non-HP supplies ...55 HP anticounterfeit Web site ...56 Print when a toner cartridge is at estimated end of life 57 Enable or disable the Very - HP Color LaserJet Managed MFP M775 | User Guide - Page 7
...71 5 Print ...73 Supported print drivers (Windows) ...74 HP Universal Print Driver (UPD) ...74 UPD installation Create a printing preset (Mac OS X 103 Automatically print on both sides (Mac OS X 103 Manually print on both sides (Mac OS X 103 Print multiple pages per sheet (Mac OS X 104 - HP Color LaserJet Managed MFP M775 | User Guide - Page 8
HP EasyColor option ...110 Change the color options (Windows 110 Change the color theme for a print job (Windows 111 Change the color options (Mac OS X 111 Manual color options ...112 Match colors ...112 Sample book color matching 113 Print color Solve AirPrint problems ...122 Use HP Smart Print - HP Color LaserJet Managed MFP M775 | User Guide - Page 9
a copy job ...136 Copy on both sides (duplex) ...137 Copy on both sides automatically 137 Copy on both sides manually ...138 Reduce or enlarge a copy image ...140 Make color copies or black and white copies ...142 Optimize copy quality for text or pictures ...143 Adjust the copy lightness/darkness - HP Color LaserJet Managed MFP M775 | User Guide - Page 10
fax by entering numbers manually ...193 Send a Manage the product HP Embedded Web Server 208 HP Embedded Web Server features 209 Information tab ...209 General tab ...209 Copy/Print tab ...210 Scan/Digital Send tab 210 Fax tab ...211 Troubleshooting tab ...212 Security tab ...212 HP Web Services - HP Color LaserJet Managed MFP M775 | User Guide - Page 11
in to the product ...219 Assign a system password ...219 Encryption support: HP High-Performance Secure Hard Disks 219 Lock the formatter cage ...220 Upgrade the product firmware ...221 10 Solve problems ...223 Solve problems checklist ...224 Factors that affect product performance ...226 Restore - HP Color LaserJet Managed MFP M775 | User Guide - Page 12
toner cartridge 255 Check paper and the printing environment 256 Use paper that meets HP specifications 256 Check the environment 256 Adjust color settings (Windows) ...256 Try a different print driver ...257 Set the individual tray alignment 258 Improve copy quality ...260 Check the scanner - HP Color LaserJet Managed MFP M775 | User Guide - Page 13
messages on the product control panel 291 Send-fax messages ...292 Receive-fax messages 293 Service settings ...294 Settings in the Troubleshooting menu 294 Solve product software problems (Windows 295 A print driver for the product is not visible in the Printer folder 295 An error message was - HP Color LaserJet Managed MFP M775 | User Guide - Page 14
that you wanted 297 When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected 297 Remove software (Windows) ...298 Remove the print - HP Color LaserJet Managed MFP M775 | User Guide - Page 15
1 Product introduction ● Product comparison ● Product views ● Control panel ● Product reports ENWW 1 - HP Color LaserJet Managed MFP M775 | User Guide - Page 16
scanning without a computer, and for upgrading the firmware 320 GB HP HighPerformance Secure Hard Disk Touchscreen control panel Prints 30 pages per ppm on Letter-size paper Easy-access USB printing (no computer required) HP LaserJet Analog Fax Accessory 500 Copies and scans 30 pages ppm on A4- - HP Color LaserJet Managed MFP M775 | User Guide - Page 17
operating system. Windows XP SP2 or later, 64-bit (print driver only, not supported by the software installer) NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system. Windows Vista, 32-bit and - HP Color LaserJet Managed MFP M775 | User Guide - Page 18
operating systems applies to the Windows PCL 6, PCL 5, PS, and Mac print drivers and to the in-box software installation CD. For a current list of supported operating systems, go to www.hp.com/go/lj700colorMFPM775_software. Product views Product front view 1 2 3 14 4 13 5 12 6 11 - HP Color LaserJet Managed MFP M775 | User Guide - Page 19
5 Home button (returns the product to the Home screen) Note: The button is on the side of the control panel. 6 Right-side door (access for clearing jams) 7 Tray 1 8 Handles for lifting the product 9 On/off button 10 Tray 2 11 Front door (access to the toner cartridges) 12 Output bin - HP Color LaserJet Managed MFP M775 | User Guide - Page 20
Product back view 1 2 3 5 4 1 Rear door (access to the toner-collection unit) 2 Power connection 3 Handles for lifting the product 4 Formatter (contains the interface ports) 5 Slot for a cable-type security lock 6 Chapter 1 Product introduction ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 21
Product input options 1 1 1 2 1 2 2 M775f M775f 1x500-sheet feeder 1x500-sheet feeder with cabinet M775z M775z Stapler 3x500-sheet feeder 2 M775z+ M775z+ Stapler 3,500-sheet high-capacity input tray ENWW Product views 7 - HP Color LaserJet Managed MFP M775 | User Guide - Page 22
Interface ports 1 2 3 4 1 Fax port 2 Hi-Speed USB 2.0 printing port 3 Local area network (LAN) Ethernet (RJ-45) network port 4 Foreign interface harness (for connecting third-party devices) 8 Chapter 1 Product introduction ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 23
Serial number and model number location The serial number and model number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the - HP Color LaserJet Managed MFP M775 | User Guide - Page 24
integration For connecting third-party devices pocket 3 Color touchscreen display For configuring and managing product features 4 Home button For returning to Home button in the upper-left corner of most screens. NOTE: HP regularly updates features that are available in the product firmware. To - HP Color LaserJet Managed MFP M775 | User Guide - Page 25
in for access to secured features. After you sign out, the product restores all options to the default settings. 3 HP logo or Home button On any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home button to return to the Home screen. 4 Stop button Touch - HP Color LaserJet Managed MFP M775 | User Guide - Page 26
of an error or warning, touch the Error button or the Warning button to open a message that describes the problem. The message also contains instructions to help solve the problem. You can print or view a report of the complete Administration menu so you can more easily navigate to the individual - HP Color LaserJet Managed MFP M775 | User Guide - Page 27
● Reports ● Configuration/Status Pages 3. Select the Administration Menu Map option. 4. Touch the Print button to print the report. Touch the View button to view the report. ENWW Control panel 13 - HP Color LaserJet Managed MFP M775 | User Guide - Page 28
Page Supplies Status Page Usage Page File Directory Page Web Services Status Page Color Usage Job Log Description Shows the structure of the Administration jobs processed, serial number, page counts, and maintenance information. HP provides approximations of the remaining life for the supplies as a - HP Color LaserJet Managed MFP M775 | User Guide - Page 29
for different RGB values. Use the samples as a guide for matching printed colors. Prints color samples for different CMYK values. Use the samples as a guide for matching printed colors. Prints the available PCL fonts. Prints the available HP postscript level 3 emulation fonts. ENWW Product reports - HP Color LaserJet Managed MFP M775 | User Guide - Page 30
16 Chapter 1 Product introduction ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 31
2 Connect the product and install software ● Connect the product to a computer by using a USB cable and install the software (Windows) ● Connect the product to a network by using a network cable and install the software (Windows) ● Connect the product to a computer by using a USB cable and install - HP Color LaserJet Managed MFP M775 | User Guide - Page 32
Connect the product to a computer by using a USB cable and install the software (Windows) This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software - HP Color LaserJet Managed MFP M775 | User Guide - Page 33
Connect the product to a network by using a network cable and install the software (Windows) Configure the IP address 1. Make sure the product is turned on and that the Ready message displays on the product control-panel display. 2. Connect the network cable to the product and to the network. 3. - HP Color LaserJet Managed MFP M775 | User Guide - Page 34
Page HP Color LaserJet Page 1 5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure manually configure the IP address. Install the software 1. Close all programs on the computer. 2. Install the software from the CD. 3. Follow the on-screen instructions - HP Color LaserJet Managed MFP M775 | User Guide - Page 35
supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). 1. Connect the USB cable to the product and the computer. 2. Install the software from the CD. 3. Click the product icon, and follow the on-screen instructions - HP Color LaserJet Managed MFP M775 | User Guide - Page 36
Connect the product to a network by using a network cable and install the software (Mac OS X) Configure the IP address 1. Make sure the product is turned on and that the Ready message displays on the product control-panel display. 2. Connect the network cable to the product and to the network. 3. - HP Color LaserJet Managed MFP M775 | User Guide - Page 37
d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful. IPv6: If the IP address begins with "fe80 - HP Color LaserJet Managed MFP M775 | User Guide - Page 38
If you are using the IP Printing method, complete the following steps: a. Click the IP Printer tab. b. Choose HP Jet Direct - Socket from the Protocol drop-down menu. This is the recommended setting for HP products. c. Type the IP address into the Address field on the add printer screen. d. The Name - HP Color LaserJet Managed MFP M775 | User Guide - Page 39
3 Input trays and output bins ● Supported paper sizes ● Supported paper types ● Configure trays ● Alternative letterhead mode ● Tray 1 ● Tray 2 ● 500-sheet trays ● 3,500-sheet high-capacity tray ● Standard output bin ● Stapler/stacker (z and z+ models only) ENWW 25 - HP Color LaserJet Managed MFP M775 | User Guide - Page 40
paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Table 3-1 Supported paper sizes Size and dimensions Tray 1 Letter 279 x 216 mm (11 x 8.5 in) Letter Rotated 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in - HP Color LaserJet Managed MFP M775 | User Guide - Page 41
Table 3-1 Supported paper sizes (continued) Size and dimensions Tray 1 A4 Rotated (210 x 297 mm) (8.3 x 11.7) A5 148 x 210 mm (5.8 x 8.3 in) A6 105 260 x 368 mm (10.2 x 14.5 in) Tray 2 ENWW 500-sheet trays 3,500-sheet high- Automatic duplex capacity tray printing Supported paper sizes 27 - HP Color LaserJet Managed MFP M775 | User Guide - Page 42
Table 3-1 Supported paper sizes (continued) Size and dimensions Tray 1 16K 184 x 260 mm 260 x 184 mm (10.2 x 7.2 in) 8K 273 x 394 mm 273 x 394 mm (10.8 x 16 - HP Color LaserJet Managed MFP M775 | User Guide - Page 43
148 x 182 mm to 320 x 457 mm (5.8 x 7.2 in to 13 x 18 in) Tray 2 500-sheet trays 3,500-sheet high- Automatic duplex capacity tray printing ENWW Supported paper sizes 29 - HP Color LaserJet Managed MFP M775 | User Guide - Page 44
that this product supports, go to www.hp.com/support/ lj700colorMFPM775. NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Paper type Plain Light 60-74 g Bond Recycled HP Matte 105 g HP Matte 120 g HP Soft Gloss 120 g HP Glossy 120 g Mid - HP Color LaserJet Managed MFP M775 | User Guide - Page 45
Paper type HP Tough Paper Opaque film Tray 1 Tray 2 500-sheet trays 3,500-sheet high- Automatic duplex capacity tray printing ENWW Supported paper types 31 - HP Color LaserJet Managed MFP M775 | User Guide - Page 46
in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job's settings NOTE: The prompt does not display if you are printing - HP Color LaserJet Managed MFP M775 | User Guide - Page 47
the paper type in the print driver. Enable Alternative Letterhead Mode by using the product control-panel menus 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Manage Trays ● Alternative Letterhead Mode 3. Touch the - HP Color LaserJet Managed MFP M775 | User Guide - Page 48
Tray 1 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/ narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators. Table 3-2 Tray 1 capacity Paper type Paper - HP Color LaserJet Managed MFP M775 | User Guide - Page 49
Table 3-3 Tray 1 paper orientation (continued) Paper type Image orientation Preprinted or letterhead Landscape Duplex mode 1-sided printing How to load paper Face down Top edge toward the back of the product Automatic 2-sided printing Face up Top edge toward the back of the product - HP Color LaserJet Managed MFP M775 | User Guide - Page 50
, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Load paper in the tray. TIP: To achieve the highest print-quality, HP recommends that you load the paper long-edge first. 36 Chapter 3 Input trays and output bins ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 51
4. Make sure that the stack fits under the tabs on the guides and does not exceed the load-level indicators. 5. Adjust the side guides so that they lightly touch the paper stack but do not bend it. Automatic paper sensing (auto-sense mode) The automatic paper type sensor functions - HP Color LaserJet Managed MFP M775 | User Guide - Page 52
● General Settings ● Print Quality ● Auto Sense Behavior 3. Select one of the auto-sense modes. Full sensing (Tray 1 only) Expanded sensing NOTE: This is the default setting for all trays. Transparency Only For each sheet of paper that it picks up from the tray, the product detects light paper, - HP Color LaserJet Managed MFP M775 | User Guide - Page 53
lb) bond to 220 g/m2 (58 lb) bond 1 Tray 2 can print on bond paper heavier than 220 g/m2 (59 lb) in some circumstances, but HP does not guarantee results. Table 3-5 Tray 2 paper orientation Paper type Image orientation Preprinted or letterhead Portrait Duplex mode 1-sided printing How to load - HP Color LaserJet Managed MFP M775 | User Guide - Page 54
Table 3-5 Tray 2 paper orientation (continued) Paper type Image orientation Landscape Duplex mode 1-sided printing How to load paper Face up Bottom edge toward the right side of the tray Automatic 2-sided printing Face down Bottom edge toward the right side of the tray Prepunched Portrait - HP Color LaserJet Managed MFP M775 | User Guide - Page 55
the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the - HP Color LaserJet Managed MFP M775 | User Guide - Page 56
4. Close the tray. 5. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. 6. For custom-size paper, you need to specify the X and Y dimensions for the paper when - HP Color LaserJet Managed MFP M775 | User Guide - Page 57
● General Settings ● Print Quality ● Auto Sense Behavior 3. Select one of the auto-sense modes. Expanded sensing NOTE: This is the default setting for all trays. Transparency only For the first few sheets of paper that it picks up from the tray, the product detects light paper, plain paper, heavy - HP Color LaserJet Managed MFP M775 | User Guide - Page 58
220 g/m2 (58 lb) bond 1 500-sheet trays can print on bond paper heavier than 220 g/m2 (59 lb) in some circumstances, but HP does not guarantee results. Table 3-7 500-sheet tray paper orientation Paper type Image orientation Preprinted or letterhead Portrait Duplex mode 1-sided printing How to - HP Color LaserJet Managed MFP M775 | User Guide - Page 59
Table 3-7 500-sheet tray paper orientation (continued) Paper type Image orientation Duplex mode Landscape 1-sided printing How to load paper Face up Bottom edge toward the right side of the tray Automatic 2-sided printing Face down Bottom edge toward the right side of the tray Prepunched - HP Color LaserJet Managed MFP M775 | User Guide - Page 60
it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To - HP Color LaserJet Managed MFP M775 | User Guide - Page 61
4. Close the tray. 5. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. 6. For custom-size paper, you need to specify the X and Y dimensions for the paper when - HP Color LaserJet Managed MFP M775 | User Guide - Page 62
● General Settings ● Print Quality ● Auto Sense Behavior 3. Select one of the auto-sense modes. Expanded sensing NOTE: This is the default setting for all trays. Transparency only For the first few sheets of paper that it picks up from the tray, the product detects light paper, plain paper, heavy - HP Color LaserJet Managed MFP M775 | User Guide - Page 63
at the back of the tray Envelopes Print envelopes only from Tray 1. Load the 3,500-sheet high-capacity tray The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper. 1. Open the right and left sides of the tray. ENWW 3,500-sheet high-capacity tray 49 - HP Color LaserJet Managed MFP M775 | User Guide - Page 64
2. On each side, adjust the paper-size lever to the correct position for the paper you are using. 3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid - HP Color LaserJet Managed MFP M775 | User Guide - Page 65
it consists of more than 30 sheets, the product delivers the job to the bin, but the product does not staple the job. The stapler supports paper only. Do not try to staple other types of paper, such as envelopes, transparencies, or labels. To configure the default location where the product - HP Color LaserJet Managed MFP M775 | User Guide - Page 66
52 Chapter 3 Input trays and output bins ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 67
4 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of life ● Enable or disable the Very Low Settings options from the control panel ● - HP Color LaserJet Managed MFP M775 | User Guide - Page 68
, and supplies Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using HP software www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. The HP Embedded Web Server contains a link to the - HP Color LaserJet Managed MFP M775 | User Guide - Page 69
warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure - HP Color LaserJet Managed MFP M775 | User Guide - Page 70
toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: ● The supplies status page indicates that - HP Color LaserJet Managed MFP M775 | User Guide - Page 71
when a supply is nearing the estimated end of its useful life. is the color of the supply, and is the type of supply. This message displays when a supply is at its estimated end of useful life. Print-quality problems can occur when using a supply that is at its estimated end of - HP Color LaserJet Managed MFP M775 | User Guide - Page 72
the following menus: ● Manage Supplies ● Supply Settings 3. Open one of the following options: ● Black Cartridge ● Color Cartridges ● Transfer Kit ● Continue option for color and black cartridges, but print quality might degrade. Once an HP supply has reached Very Low, HP's premium Protection - HP Color LaserJet Managed MFP M775 | User Guide - Page 73
personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. NOTE - HP Color LaserJet Managed MFP M775 | User Guide - Page 74
Table 4-1 Customer self-repair parts (continued) Item Description Self-replacement options 3,500-sheet tray pickup roller/separation roller kit Replacement kit for the 3,500-sheet highcapacity input tray pickup roller/separation roller Mandatory Intermediate transfer belt kit (maintenance) - HP Color LaserJet Managed MFP M775 | User Guide - Page 75
Table 4-1 Customer self-repair parts (continued) Item Description Self-replacement options Power cable 110V - 13A North America Replacement cable - North America Mandatory Power cable 220V - 10A South America/ Chile/Peru Replacement cable - South America/Chile/ Mandatory Peru Power cable - HP Color LaserJet Managed MFP M775 | User Guide - Page 76
capacity CE792A Optional tray to increase paper capacity CE725A Optional tray to increase paper capacity CF305A HP LaserJet MFP Analog Fax Accessory 500 CC487A HP Jetdirect ew2500 Wireless Print Server J8026A Standard USB-compatible device connector, 2 m (6.5 ft) C6518A 62 Chapter 4 Parts - HP Color LaserJet Managed MFP M775 | User Guide - Page 77
Toner cartridges Toner cartridge view 1 2 3 1 Plastic shield 2 Imaging drum CAUTION: Do not touch the green roller. Doing so can damage the cartridge. 3 Memory chip ENWW Toner cartridges 63 - HP Color LaserJet Managed MFP M775 | User Guide - Page 78
box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. Toner-cartridge storage Do not remove the toner cartridge from its package until you are - HP Color LaserJet Managed MFP M775 | User Guide - Page 79
Replace the toner cartridges The product uses four colors and has a different toner cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. - HP Color LaserJet Managed MFP M775 | User Guide - Page 80
3. Remove the new toner cartridge from its protective bag. 4. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the toner cartridge. 5. Remove the plastic shield from the toner cartridge. CAUTION: Avoid prolonged exposure to light. CAUTION: Do not touch the green - HP Color LaserJet Managed MFP M775 | User Guide - Page 81
6. Align the toner cartridge with its slot and insert the toner cartridge until it clicks into place. 7. Close the front door. ENWW Toner cartridges 67 - HP Color LaserJet Managed MFP M775 | User Guide - Page 82
could lead to toner being spilled inside the product, which could result in reduced print quality. After use, return the toner collection unit to HP's Planet Partners program for recycling. 1. Open the rear door. Make sure that the door is completely open. 2. Grasp the top of the toner collection - HP Color LaserJet Managed MFP M775 | User Guide - Page 83
3. Place the attached cap over the opening on the front of the unit. 1 2 4. Remove the new toner collection unit from its packaging. ENWW Toner collection unit 69 - HP Color LaserJet Managed MFP M775 | User Guide - Page 84
then push the top of the unit until it clicks into place. 6. Close the rear door. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit. 70 Chapter 4 Parts, supplies, and accessories ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 85
(stapling models only) Item Staple cartridge Description Each cartridge holds 5,000 unformed staples. Part number C8091A For more information, go to www.hp.com/go/learnaboutsupplies. Load staples 1. Open the upper-right door. 2. Pull the staple cartridge up and out to remove it. ENWW Staples - HP Color LaserJet Managed MFP M775 | User Guide - Page 86
3. Insert the new staple cartridge into the opening. Press down on the top of the staple cartridge until it clicks into place. 4. Close the upper-right door. 72 Chapter 4 Parts, supplies, and accessories ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 87
5 Print ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Color printing ● Store print jobs on the product ● Add a - HP Color LaserJet Managed MFP M775 | User Guide - Page 88
printer feature support for most HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver - HP Color LaserJet Managed MFP M775 | User Guide - Page 89
not need to enable them manually. For more information, go to www.hp.com/go/upd. UPD installation modes Traditional mode Dynamic mode ● To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd. ● Use this mode if you are installing the driver for a single computer. ● It operates - HP Color LaserJet Managed MFP M775 | User Guide - Page 90
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and Printers. 2. Right-click the print-driver icon, and then select Printing Preferences. Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the - HP Color LaserJet Managed MFP M775 | User Guide - Page 91
2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then . 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then - HP Color LaserJet Managed MFP M775 | User Guide - Page 92
Print tasks (Windows) Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 78 Chapter 5 Print ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 93
OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 79 - HP Color LaserJet Managed MFP M775 | User Guide - Page 94
Create printing shortcuts (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of - HP Color LaserJet Managed MFP M775 | User Guide - Page 95
5. Select the print options for the new shortcut. 6. Click the Save As button. ENWW Print tasks (Windows) 81 - HP Color LaserJet Managed MFP M775 | User Guide - Page 96
7. Enter a name for the shortcut, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. 82 Chapter 5 Print ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 97
Automatically print on both sides (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks (Windows) 83 - HP Color LaserJet Managed MFP M775 | User Guide - Page 98
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 84 Chapter 5 Print ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 99
, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. ENWW Print tasks (Windows) 85 - HP Color LaserJet Managed MFP M775 | User Guide - Page 100
5. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 6. If prompted, touch the appropriate control panel button to continue. 86 Chapter 5 Print ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 101
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. ENWW Print tasks - HP Color LaserJet Managed MFP M775 | User Guide - Page 102
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 88 Chapter 5 Print ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 103
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks (Windows) 89 - HP Color LaserJet Managed MFP M775 | User Guide - Page 104
4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 90 Chapter 5 Print - HP Color LaserJet Managed MFP M775 | User Guide - Page 105
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Print tasks (Windows) 91 - HP Color LaserJet Managed MFP M775 | User Guide - Page 106
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 92 Chapter 5 Print ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 107
7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 93 - HP Color LaserJet Managed MFP M775 | User Guide - Page 108
Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, - HP Color LaserJet Managed MFP M775 | User Guide - Page 109
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for - HP Color LaserJet Managed MFP M775 | User Guide - Page 110
8. Click the OK button. 9. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. 96 Chapter 5 Print ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 111
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. ENWW Print tasks (Windows) 97 - HP Color LaserJet Managed MFP M775 | User Guide - Page 112
4. Select the Print document on option, and then select a size from the drop-down list. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 98 Chapter 5 Print ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 113
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. ENWW Print tasks (Windows) 99 - HP Color LaserJet Managed MFP M775 | User Guide - Page 114
5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 100 - HP Color LaserJet Managed MFP M775 | User Guide - Page 115
Select staple options (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Output tab. ENWW Print tasks (Windows) 101 - HP Color LaserJet Managed MFP M775 | User Guide - Page 116
4. In the Output Options area, select an option from the Staple drop-down list. Click the OK button to close the dialog box. 5. In the Print dialog box, click the OK button to print the job. 102 Chapter 5 Print ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 117
the Print option. 2. In the Printer menu, select this product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the - HP Color LaserJet Managed MFP M775 | User Guide - Page 118
a cover page (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Cover Page menu. 4. Select where to print the cover page - HP Color LaserJet Managed MFP M775 | User Guide - Page 119
booklet (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Layout menu. 4. Select a binding option from the Two-Sided drop - HP Color LaserJet Managed MFP M775 | User Guide - Page 120
Additional print tasks (Windows) Cancel a print job (Windows) NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. 1. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home - HP Color LaserJet Managed MFP M775 | User Guide - Page 121
4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. 6. Click the Save button, and then click the Close button. 7. Click the OK button to close the Document Properties dialog - HP Color LaserJet Managed MFP M775 | User Guide - Page 122
the Printer menu, select the product. 3. In the Copies & Pages menu, click the Page Setup button. 4. From the Paper Size drop-down list, select the Manage Custom Sizes option. 5. Specify the dimensions for the page size, and then click the OK button. 6. Click the OK button to close the Page Setup - HP Color LaserJet Managed MFP M775 | User Guide - Page 123
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Watermarks menu. 4. From the Mode menu, select the Watermark option. 5. - HP Color LaserJet Managed MFP M775 | User Guide - Page 124
enabled by default in both the HP PCL 6 print driver and the HP Mac Postscript print driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab in the Windows driver or the Color/Quality Options tab in the Mac - HP Color LaserJet Managed MFP M775 | User Guide - Page 125
than sRGB. Turn off color management in the software program when using this theme. ● None: No color theme is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom - HP Color LaserJet Managed MFP M775 | User Guide - Page 126
Manual color options Use manual color options to adjust the Neutral Grays, Halftone, and colorants (inks or toners for example) ● Printing process (inkjet, press, or laser technology for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Print drivers - HP Color LaserJet Managed MFP M775 | User Guide - Page 127
and drivers ● Operating environment (humidity for example) For most situations, the best method for matching colors on the screen to the printed page is to print sRGB colors. Sample book color matching The process for matching product output to preprinted sample books and standard color references - HP Color LaserJet Managed MFP M775 | User Guide - Page 128
Store print jobs on the product Create a stored job (Windows) You can store jobs on the product so you can print them at any time. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab. 114 - HP Color LaserJet Managed MFP M775 | User Guide - Page 129
4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you - HP Color LaserJet Managed MFP M775 | User Guide - Page 130
them at any time. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select - HP Color LaserJet Managed MFP M775 | User Guide - Page 131
● Quick Copy: Print the requested number of copies of a job and then store a copy of the job in the product memory so you can print it again later. ● Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the - HP Color LaserJet Managed MFP M775 | User Guide - Page 132
Printers. Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and Printers. 2. Right-click the driver icon, and then select Properties or Printer properties. 3. Click the Device Settings tab. 4. Expand the Installable Options list. 5. In the Job Separator - HP Color LaserJet Managed MFP M775 | User Guide - Page 133
is before the @ symbol. NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code. d. To prevent your product from printing unexpected documents, click ePrint Settings, and then - HP Color LaserJet Managed MFP M775 | User Guide - Page 134
64-bit) ● Mac OS X version 10.6 and 10.7 NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver. HP ePrint software for Mac supports print paths only through ePrintcenter and does not support direct IP printing to local network printers. 120 Chapter - HP Color LaserJet Managed MFP M775 | User Guide - Page 135
the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint. NOTE: AirPrint does not support USB connections. You might need to upgrade the product firmware to use AirPrint. Go to www - HP Color LaserJet Managed MFP M775 | User Guide - Page 136
Settings option, and then click the Network Identification option. 3. In the Bonjour Service Name field, type a new name. 4. Click the Apply button. Solve AirPrint problems Verify the product supports AirPrint. Go to www.hp.com/go/airprint. Upgrade the product firmware to use AirPrint. Go to www - HP Color LaserJet Managed MFP M775 | User Guide - Page 137
Print (Windows) Use HP Smart Print to print a particular section of a Web site. You can remove headers print. You can edit the selected area before you print. Download HP Smart Print from this Web site: www.hp.com/go/smartweb. NOTE: HP Smart Print is compatible with Windows browsers only. ENWW Use - HP Color LaserJet Managed MFP M775 | User Guide - Page 138
Use easy-access USB printing This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● . - HP Color LaserJet Managed MFP M775 | User Guide - Page 139
4. To adjust the number of copies, touch the Copies field, and then use the keypad to select the number of copies. 5. Touch the Start button to print the document. ENWW Use easy-access USB printing 125 - HP Color LaserJet Managed MFP M775 | User Guide - Page 140
126 Chapter 5 Print ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 141
copies ● Copy a multiple-page original ● Collate a copy job ● Staple a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy image ● Make color copies or black and white copies ● Optimize copy quality for text or pictures ● Adjust the copy lightness/darkness ● Set the paper size and type - HP Color LaserJet Managed MFP M775 | User Guide - Page 142
about each menu option, touch the Help button in the upper-right corner of the screen for that option. Menu item Copies Sides Color/Black Collate Reduce/Enlarge Paper Selection Image Adjustment Content Orientation Optimize Text/Picture Pages per Sheet Original Size Booklet Format Edge-To-Edge Job - HP Color LaserJet Managed MFP M775 | User Guide - Page 143
Make a single copy 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Start button. ENWW Make a single copy 129 - HP Color LaserJet Managed MFP M775 | User Guide - Page 144
Make multiple copies 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Copies field to - HP Color LaserJet Managed MFP M775 | User Guide - Page 145
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start button. ENWW Make multiple copies 131 - HP Color LaserJet Managed MFP M775 | User Guide - Page 146
to 100 pages (depending on the thickness of the pages). 1. Place the document into the document feeder with the pages facing up. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Copies field to - HP Color LaserJet Managed MFP M775 | User Guide - Page 147
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start button. ENWW Copy a multiple-page original 133 - HP Color LaserJet Managed MFP M775 | User Guide - Page 148
Collate a copy job 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Collate button. 134 Chapter 6 Copy ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 149
3. Touch the Collate on (Sets in page order) option. Touch the OK button. 4. Touch the Start button. ENWW Collate a copy job 135 - HP Color LaserJet Managed MFP M775 | User Guide - Page 150
Staple a copy job 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Staple/Collate button. 3. Select a Staple option. Touch the OK button. 4. Touch the Start button. 136 Chapter 6 Copy ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 151
1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Sides button. 5. To - HP Color LaserJet Managed MFP M775 | User Guide - Page 152
Copy on both sides manually 1. Lift the scanner lid. 2. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-left - HP Color LaserJet Managed MFP M775 | User Guide - Page 153
5. Touch the Sides button. 6. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2- - HP Color LaserJet Managed MFP M775 | User Guide - Page 154
Reduce or enlarge a copy image 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Reduce/Enlarge button. 140 Chapter 6 Copy ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 155
3. Select one of the predefined percentages, or touch the Scaling field and type a percentage between 25 and 200 when using the document feeder or between 25 and 400 when copying from the scanner glass. Touch the OK button. You can also select these options: ● Auto: The product automatically scales - HP Color LaserJet Managed MFP M775 | User Guide - Page 156
Make color copies or black and white copies 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Color/Black button. 3. Select the color option that you want to use, and then touch the OK button. 4. Touch the Start button. 142 Chapter 6 Copy ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 157
Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are - HP Color LaserJet Managed MFP M775 | User Guide - Page 158
Adjust the copy lightness/darkness 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Image Adjustment button. 144 Chapter 6 Copy ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 159
3. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background Cleanup level. Touch the OK button. 4. Touch the Start button. ENWW Adjust the copy lightness/darkness 145 - HP Color LaserJet Managed MFP M775 | User Guide - Page 160
Set the paper size and type for copying on special paper 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Paper Selection button. 3. Select the tray that holds the paper that you want to use, and then touch the OK button. 146 Chapter 6 Copy ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 161
at one time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the More Options button - HP Color LaserJet Managed MFP M775 | User Guide - Page 162
Copy a book 1. Lift the scanner lid. 2. Place the book on the scanner glass with the spine aligned with the mark on the rear, center of the scanner glass. 3. Gently close the scanner lid. 148 Chapter 6 Copy ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 163
4. From the Home screen on the product control panel, touch the Start button. 5. Repeat these steps for each page that you want to copy. NOTE: This product does not have the capability to distinguish left and right pages. Assemble the copied pages carefully. ENWW Copy a book 149 - HP Color LaserJet Managed MFP M775 | User Guide - Page 164
Copy a photo Copy photos from the scanner glass. 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 3. Gently close the scanner lid. 150 Chapter 6 Copy ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 165
4. From the Home screen on the product control panel, touch the Copy button. 5. Touch the More Options button at the bottom of the screen. 6. Touch the Optimize Text/Picture button. 7. Select the Photograph option, and then touch the OK button. 8. Touch the Start button. ENWW Copy a photo 151 - HP Color LaserJet Managed MFP M775 | User Guide - Page 166
152 Chapter 6 Copy ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 167
7 Scan/send ● Set up scan/send features ● Change default scan/send settings from the product control panel ● Send a scanned document to a network folder ● Send a scanned document to a folder in the product memory ● Send a scanned document to a USB flash drive ● Send a scanned document to one or more - HP Color LaserJet Managed MFP M775 | User Guide - Page 168
, click the Scan/Digital Send tab. 3. If you did not set up the E-mail feature during software installation, you can enable it by using the HP Embedded Web Server. a. Click the E-mail Setup link. b. Select the Enable Send to E-mail check box to enable the feature. c. Select the outgoing mail server - HP Color LaserJet Managed MFP M775 | User Guide - Page 169
Change default scan/send settings from the product control panel 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu. ENWW Change default scan/send settings from the product control panel 155 - HP Color LaserJet Managed MFP M775 | User Guide - Page 170
3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu, and configure the options. Touch the Save button to save the settings. 156 Chapter 7 Scan/send ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 171
in a folder on the network. The following operating systems support this feature: ● Windows Server 2003, 64-bit ● Windows feature. The system administrator can use the HP Embedded Web Server to configure pre-defined in the document feeder and adjust the paper guides to fit the size of the document. - HP Color LaserJet Managed MFP M775 | User Guide - Page 172
3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, touch the File Name: text field to open a keyboard, and then type the name for the file. Touch the OK button. 5. If necessary, touch the File Type drop-down menu to select a different - HP Color LaserJet Managed MFP M775 | User Guide - Page 173
6. Touch the Add button that is below the Folder Path field to open a keyboard, and then type the path to the network folder. Use this format for the path: \\path\path Touch the OK button. 7. To configure settings for the document, touch the More Options button. 8. Touch the Start button to save the - HP Color LaserJet Managed MFP M775 | User Guide - Page 174
at any time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, scroll to and touch the Save to Device Memory - HP Color LaserJet Managed MFP M775 | User Guide - Page 175
save the document 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, scroll to and touch the Save to USB button - HP Color LaserJet Managed MFP M775 | User Guide - Page 176
3. Insert the USB flash drive into the USB port on the left side of the product control panel. NOTE: You might need to remove the cover from the USB port. 4. You can save the file on the root of the USB flash drive, or save it in a folder. To save it in a folder, select one of the folders in the - HP Color LaserJet Managed MFP M775 | User Guide - Page 177
6. To configure settings for the document, touch the More Options button. 7. Touch the Start button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on - HP Color LaserJet Managed MFP M775 | User Guide - Page 178
more email addresses 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, type your - HP Color LaserJet Managed MFP M775 | User Guide - Page 179
4. Enter the email address. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keyboard after you type each address. 5. Complete the CC:, Subject:, and File Name: fields by touching the field and using the touchscreen keyboard to - HP Color LaserJet Managed MFP M775 | User Guide - Page 180
8. Touch the Start button to begin sending. NOTE: The product might prompt you to add the email address to the address book. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help - HP Color LaserJet Managed MFP M775 | User Guide - Page 181
you add to the address book will be visible to all people who use the product. NOTE: You can also use the HP Embedded Web Server (EWS) to create and manage the address book. 1. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your - HP Color LaserJet Managed MFP M775 | User Guide - Page 182
2. Touch the Address Book button that is next to the To: field to open the Address Book screen. 3. Touch the Add button that is in the lower left corner of the screen. 168 Chapter 7 Scan/send ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 183
the address book 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. ENWW Use the address book to send email 169 - HP Color LaserJet Managed MFP M775 | User Guide - Page 184
2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your user name and password. 3. Touch the Address Book button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the address book view that you want - HP Color LaserJet Managed MFP M775 | User Guide - Page 185
5. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button. 6. Touch the Start button to begin sending. NOTE: You can preview the image at any time by touching the Preview - HP Color LaserJet Managed MFP M775 | User Guide - Page 186
Scan a photo 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 3. Gently close the scanner lid. 172 Chapter 7 Scan/send ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 187
4. From the Home screen on the product control panel, touch one of the buttons for the scan/send features: ● Save to Network Folder ● Save to Device Memory ● Save to USB 5. Select an existing folder, or touch the New Folder button to create a new folder. 6. Enter the name for the file in the File - HP Color LaserJet Managed MFP M775 | User Guide - Page 188
174 Chapter 7 Scan/send ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 189
a number to an existing speed dial list ● Delete a speed dial list ● Delete a single number from a speed dial list ● Send a fax by entering numbers manually ● Send a fax by using a speed dial ● Search a speed-dial list by name ● Send a fax by using fax address book numbers ● Search the fax address - HP Color LaserJet Managed MFP M775 | User Guide - Page 190
number, and company name is a legal requirement for fax. Fax Setup Wizard The Fax Setup Wizard guides you through a step-by-step procedure to configure fax settings that are required to use the fax the control panel override any settings made in the HP Embedded Web Server. 176 Chapter 8 Fax ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 191
internet fax, can be enabled at a time. If you want to use analog fax when LAN fax is enabled, use the HP MFP Digital Sending Software Configuration Utility or the HP Embedded Web Server to disable LAN fax. Set or verify the date and time The date and time setting for the fax - HP Color LaserJet Managed MFP M775 | User Guide - Page 192
Configure fax dialing settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Dialing Settings Configure any of the following settings: Menu item Fax Dial - HP Color LaserJet Managed MFP M775 | User Guide - Page 193
setting. However, using the JBIG Compression feature might cause compatibility problems when communicating with some older fax machines, in which case is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors - HP Color LaserJet Managed MFP M775 | User Guide - Page 194
Configure fax billing codes The billing-code setting, when enabled, prompts the user to enter a number when sending a fax. This number is placed in the billing-code report. To view the billing-code report, either print the report or query it by using an application. Billing codes are disabled by - HP Color LaserJet Managed MFP M775 | User Guide - Page 195
be optional for all users, required for all users, or disabled for all users. The outgoing fax resolution setting determines the maximum resolution supported by the receiving fax. The fax accessory uses the highest possible resolution common to the sending and receiving fax machines (as limited by - HP Color LaserJet Managed MFP M775 | User Guide - Page 196
the Rings To Answer setting is country/region-specific. The range of possible Rings To Answer options is limited by country/region. If you experience problems with the fax accessory answering, and the Rings To Answer setting is 1, try increasing it to 2. Touch the Fax Receive Speed drop down menu - HP Color LaserJet Managed MFP M775 | User Guide - Page 197
Use a fax printing schedule NOTE: Before enabling a fax-printing schedule, a schedule must be created. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Printing Schedule 3. - HP Color LaserJet Managed MFP M775 | User Guide - Page 198
Block incoming faxes Use the fax block list setting to create a list of blocked phone numbers. When a fax is received from a blocked phone number, the fax is not printed and is immediately deleted from memory. Create a blocked-fax list 1. From the Home screen on the product control panel, scroll to - HP Color LaserJet Managed MFP M775 | User Guide - Page 199
Configure default options for fax receive jobs NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax - HP Color LaserJet Managed MFP M775 | User Guide - Page 200
at the bottom of the page. Enable fax forwarding 1. Open a Web browser, and then enter the product IP address in the address line. 2. When the HP Embedded Web Server opens, click the Fax tab. 3. Click the Fax Archive and Forwarding link. 4. In the Fax Forwarding area, click the Enable Fax Forwarding - HP Color LaserJet Managed MFP M775 | User Guide - Page 201
Create a speed dial list 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch one of the unassigned One Touch Speed Dials numbers. ENWW Create a speed dial list 187 - HP Color LaserJet Managed MFP M775 | User Guide - Page 202
4. Touch the Speed Dial Name field to display the keyboard. 5. Type a name for the speed dial. 188 Chapter 8 Fax ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 203
6. Type a fax number for the speed dial. NOTE: To enter additional fax numbers for a speed dial, touch the screen to the right of the last digit of the previously entered fax number. When the cursor appears, touch the enter key to move the cursor to the next line. Repeat this step to enter all the - HP Color LaserJet Managed MFP M775 | User Guide - Page 204
Add a number to an existing speed dial list 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to be edited. 4. Touch the down arrow on the - HP Color LaserJet Managed MFP M775 | User Guide - Page 205
Delete a speed dial list 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to be deleted. 4. Touch the Delete button. 5. Touch the Yes - HP Color LaserJet Managed MFP M775 | User Guide - Page 206
Delete a single number from a speed dial list 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to open the keyboard. 4. Touch the down - HP Color LaserJet Managed MFP M775 | User Guide - Page 207
Send a fax by entering numbers manually 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button. You might be prompted - HP Color LaserJet Managed MFP M775 | User Guide - Page 208
4. Touch the Fax Number field to open the keypad. 5. Enter a phone number and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this - HP Color LaserJet Managed MFP M775 | User Guide - Page 209
using a speed dial 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button. ENWW Send a fax by using - HP Color LaserJet Managed MFP M775 | User Guide - Page 210
3. Touch the number button for the speed dial name you want to use. The speed dial name appears in the Fax Recipients section of the Fax screen. 4. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the - HP Color LaserJet Managed MFP M775 | User Guide - Page 211
Search a speed-dial list by name NOTE: If you do not know the unique name of the speed dial, type a letter to select any portion of the list. For example, to view speed-dial names that begin with the letter N, type the letter N. If no matching entries exist, a message appears before the search shows - HP Color LaserJet Managed MFP M775 | User Guide - Page 212
Send a fax by using fax address book numbers The fax address book feature allows you to store fax numbers on the product. Your Microsoft® Exchange contact list might also be enabled on the product to appear in the fax address book. 1. From the Home screen on the product control panel, touch the Fax - HP Color LaserJet Managed MFP M775 | User Guide - Page 213
4. Touch the names to highlight and then touch the right arrow icon to move the highlighted names to the Fax Recipients section. 5. Touch the OK button to return to the Fax screen. 6. Touch the Start button to send the fax. ENWW Send a fax by using fax address book numbers 199 - HP Color LaserJet Managed MFP M775 | User Guide - Page 214
Search the fax address book Use the fax address book search feature to complete a name search of the address book. 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Address Book button. 3. Select the All Contacts or Local Contacts option in the drop-down menu - HP Color LaserJet Managed MFP M775 | User Guide - Page 215
Cancel a fax To cancel a current fax job, touch the Cancel Job button on the fax status screen. ENWW Cancel a fax 201 - HP Color LaserJet Managed MFP M775 | User Guide - Page 216
Fax reports The following sections list the fax reports available on this product. These reports can be printed or viewed on the product control panel. The following fax reports are available on this product: ● Fax Activity Log ● Billing Codes Report ● Blocked Fax List ● Speed Dial List ● Fax Call - HP Color LaserJet Managed MFP M775 | User Guide - Page 217
1. On the control panel, touch the Administration icon. 2. Open the following menus: ● Fax Settings ● Clear fax activity log 3. Touch the Clear button to clear the fax activity log. Billing code report The billing code report is a list of the most recent 500 faxes that were successfully sent, listed - HP Color LaserJet Managed MFP M775 | User Guide - Page 218
204 Chapter 8 Fax ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 219
9 Manage the product ● Configure IP network settings ● HP Embedded Web Server ● HP Utility (Mac OS X) ● Use HP Web Jetadmin software ● Economy settings ● Product security features ● Upgrade the product firmware ENWW 205 - HP Color LaserJet Managed MFP M775 | User Guide - Page 220
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP the HP Embedded Manual option, and then touch the Save button. 4. Open the Manual - HP Color LaserJet Managed MFP M775 | User Guide - Page 221
on the product control panel, scroll to and touch the Administration button. 2. To enable manual configuration, open the following menus: ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPV6 Settings ● Address ● Manual Settings ● Enable Select the On option, and then touch the Save button. 3. To - HP Color LaserJet Managed MFP M775 | User Guide - Page 222
using Bonjour or an IP address ● Linux: Netscape Navigator only ● HP-UX 10 and HP-UX 11: Netscape Navigator 4.7 The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have - HP Color LaserJet Managed MFP M775 | User Guide - Page 223
product status and shows the estimated life remaining of HP supplies. The page also shows the type and HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help you solve problems. These pages also show additional services - HP Color LaserJet Managed MFP M775 | User Guide - Page 224
information about third-party job-statistics services. Copy/Print tab Table 9-3 HP Embedded Web Server Copy/Print tab Menu Description Retrieve from USB Setup Manage Stored Jobs Adjust Paper Types Restrict Color General Print Settings Copy Settings Manage Trays Enable or disable the Retrieve - HP Color LaserJet Managed MFP M775 | User Guide - Page 225
related to using optional Digital Sending software. Fax tab Table 9-5 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Configure settings the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service ENWW HP Embedded Web Server 211 - HP Color LaserJet Managed MFP M775 | User Guide - Page 226
Troubleshooting tab Table 9-6 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Retrieve Diagnostic Data Select from a variety of reports and tests to help solve problems method by which individuals sign in to the product. 212 Chapter 9 Manage the product ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 227
Certificate Management Install and manage security certificates for access to the product and the network. Self Test Verify that the security functions are running according to expected system parameters. HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for - HP Color LaserJet Managed MFP M775 | User Guide - Page 228
tasks that you can perform with HP Utility. Menu Information And Support Item Supplies Status Device Information File Upload Upload Fonts HP ePrintCenter Update Firmware Commands Description Shows the View menu and select the Show Advanced Options item. 214 Chapter 9 Manage the product ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 229
of their estimated life. Changes the default tray settings. Manages settings for optional output accessories. Turns on the automatic two HP Embedded Web Server. Opens the HP Embedded Web Server page for configuring settings for scanning to email. NOTE: USB connections are not supported. Opens the HP - HP Color LaserJet Managed MFP M775 | User Guide - Page 230
-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - HP Color LaserJet Managed MFP M775 | User Guide - Page 231
Economy settings Optimize speed or energy use By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. You can set the product to cool between jobs, which conserves energy. 1. From the Home screen on the product control panel, scroll to and touch the - HP Color LaserJet Managed MFP M775 | User Guide - Page 232
schedule: Wake or Sleep. 10. Configure the following settings: ● Time ● Event Days 11. Touch the OK button, and then touch the Save button. 218 Chapter 9 Manage the product ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 233
password in the Old Password field. 6. Click the Apply button. Make note of the password and store it in a safe place. Encryption support: HP High-Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product - HP Color LaserJet Managed MFP M775 | User Guide - Page 234
about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide. 1. Go to www.hp.com/support. 2. Enter Secure Hard Disk into the search field and press Enter. 3. Click the HP High-Performance Secure Hard Disk Drive link. 4. Click the Manuals link. Lock the formatter cage The - HP Color LaserJet Managed MFP M775 | User Guide - Page 235
Upgrade the product firmware Software and firmware upgrades and installation instructions for this product are available at www.hp.com/ support/lj700colorMFPM775. Click Support & Drivers, click the operating system, and then select the download for the product. ENWW Upgrade the product firmware - HP Color LaserJet Managed MFP M775 | User Guide - Page 236
222 Chapter 9 Manage the product ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 237
slowly ● Solve easy-access USB printing problems ● Solve USB connection problems ● Solve wired network problems ● Solve fax problems ● Solve product software problems (Windows) ● Solve product software problems (Mac OS X) ● Remove software (Windows) ● Remove the print driver (Mac OS X) ENWW 223 - HP Color LaserJet Managed MFP M775 | User Guide - Page 238
page jams in the product, follow the instructions on the control panel to clear the jam. If the page does not print correctly, contact HP Customer Care. If the page prints correctly, the problem is probably with the computer you are using, with the print driver, or with the program. 224 Chapter 10 - HP Color LaserJet Managed MFP M775 | User Guide - Page 239
came with the product. You can also download the print driver from this Web site: www.hp.com/go/lj700colorMFPM775_software. 7. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program. If this solution does not work - HP Color LaserJet Managed MFP M775 | User Guide - Page 240
graphics ● The speed of the computer you are using ● The USB connection ● The product I/O configuration ● The network operating system and configuration (if applicable) ● The print driver that you are using 226 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 241
Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Restore Factory Settings 3. A verification message advises that completing the reset function might result in loss of - HP Color LaserJet Managed MFP M775 | User Guide - Page 242
of an error or warning, touch the Error button or the Warning button to open a message that describes the problem. The message also contains instructions to help solve the problem. You can print a report of the complete Administration menu so you can more easily navigate to the individual settings - HP Color LaserJet Managed MFP M775 | User Guide - Page 243
guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually of paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is not wrinkled, - HP Color LaserJet Managed MFP M775 | User Guide - Page 244
solutions. 1. Use only paper that meets HP specifications for this product. 2. Use guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 245
-navigation for clearing jams The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. ENWW Clear jams 231 - HP Color LaserJet Managed MFP M775 | User Guide - Page 246
Clear jams in the document feeder 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover. 3. Press on the door next to the document-feeder rollers to make sure it is closed completely. 232 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 247
of the document feeder to move the paper in the reverse direction. 5. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. NOTE: Original - HP Color LaserJet Managed MFP M775 | User Guide - Page 248
sure that you staple 30 or fewer pages of paper (80 g/m2 (20 lb) at a time. 1. Open the upper-right door. 234 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 249
2. Pull the staple cartridge up and out to remove it. 3. Lift up the handle on the front of the staple cartridge. 4. Remove the sheet of staples from the staple cartridge. ENWW Clear jams 235 - HP Color LaserJet Managed MFP M775 | User Guide - Page 250
5. Push down the handle on the front of the staple cartridge. 6. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 7. Close the upper-right door. 236 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 251
Clear jams in the stapler/stacker 1. If paper is visible in the stapler/stacker output bin, grasp the leading edge of the paper and slowly pull the paper out of the product. 2. Open the stapler/stacker door. 3. If jammed paper is visible, grasp both sides of the paper and slowly pull it out of the - HP Color LaserJet Managed MFP M775 | User Guide - Page 252
4. Lift up on the green tab to open the paper guide, and remove any jammed paper that is under the guide. 5. Close the stapler/stacker door. 238 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 253
Clear jams in the right door WARNING! The fuser can be hot while the product is in use. 1. Open the right door. 2. Gently pull the paper out of the pickup area. 3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the transfer roller ( - HP Color LaserJet Managed MFP M775 | User Guide - Page 254
open the fuser jam-access door. If paper is jammed inside the fuser, pull the paper straight up to remove it. 240 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 255
6. Align the fuser with the slots in the product, and push it straight in until it clicks into place. 7. Close the right door. Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. ENWW Clear jams 241 - HP Color LaserJet Managed MFP M775 | User Guide - Page 256
2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. Gently pull the paper out of the pickup area. 4. Close the right door. 242 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 257
Clear jams in Tray 2 1. Remove the tray. 2. Remove any jammed or damaged sheets of paper. ENWW Clear jams 243 - HP Color LaserJet Managed MFP M775 | User Guide - Page 258
corresponds with the tray that has the jam. The message on the product control panel indicates which tray has the jam. 244 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 259
2. If jammed paper is visible, remove it. 3. Close the jam-access door. 4. Remove the 500-sheet tray. ENWW Clear jams 245 - HP Color LaserJet Managed MFP M775 | User Guide - Page 260
door. 6. Reinsert and close the tray. Clear jams in the 3 x 500-sheet feeder 1. Open the 3 x 500-sheet feeder jam-access door. 246 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 261
2. If jammed paper is visible, remove it. 3. Close the 3 x 500-sheet feeder jam-access door. 4. Remove the tray that has the jam. NOTE: The message on the product control panel indicates which tray has the jam. ENWW Clear jams 247 - HP Color LaserJet Managed MFP M775 | User Guide - Page 262
door. 6. Reinsert and close the tray. Clear jams in the 3,500-sheet high-capacity tray 1. Open the right and left trays. 248 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 263
2. Remove any damaged sheets of paper. 3. Above the right-side tray, press the green button to release the jam-access plate. 4. If jammed paper is in the feed area, pull it down to remove it. ENWW Clear jams 249 - HP Color LaserJet Managed MFP M775 | User Guide - Page 264
5. Push up on the jam-access plate to close it. 6. Close the right and left trays. 7. Open the jam-access door on the right side of the high-capacity tray cabinet. 250 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 265
8. Lift up the jam-release plate and remove any jammed paper. 9. Close the jam-access door on the right side of the high-capacity tray cabinet. ENWW Clear jams 251 - HP Color LaserJet Managed MFP M775 | User Guide - Page 266
set to Off. ● On - The product always reprints jammed pages. Additional memory is allocated to store the last few pages printed. 252 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 267
you are printing from a software program and the pages have any of these problems: ● smeared print ● fuzzy print ● dark print ● curled paper ● . 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click - HP Color LaserJet Managed MFP M775 | User Guide - Page 268
supply items, including the genuine HP part number for reordering the supply, touch the Manage Supplies button. Touch the Supplies HP toner cartridge. Calibrate the product to align the colors Calibration is a product function that optimizes print quality. If you experience any image-quality problems - HP Color LaserJet Managed MFP M775 | User Guide - Page 269
print-quality-test pages Use the print-quality-troubleshooting pages to help diagnose and solve color print-quality problems. 1. From the Home screen on the troubleshooting pages. 4. To use the pages to solve the problem, follow the instructions on the print-quality troubleshooting Web site at www.hp - HP Color LaserJet Managed MFP M775 | User Guide - Page 270
the printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light that can leave residue inside the product. Adjust color settings (Windows) Change the color theme 1. From the software program, select the - HP Color LaserJet Managed MFP M775 | User Guide - Page 271
than sRGB. Turn off color management in the software program when using this theme. ● None: No color theme is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom - HP Color LaserJet Managed MFP M775 | User Guide - Page 272
support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet Designed for use in corporate Windows environments to provide a single driver for use with multiple product models ● Preferred when printing 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 273
4. Touch the Print Test Page button, and then follow the instructions on the printed pages. 5. Touch the Print Test Page button to verify the results, and then make further adjustments if necessary. 6. When you are satisfied - HP Color LaserJet Managed MFP M775 | User Guide - Page 274
the scanner lid. Align paper that has copy defects with the scanner glass to identify the locations of dirt or smudges. 260 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 275
damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of - HP Color LaserJet Managed MFP M775 | User Guide - Page 276
correctly on the page, calibrate the scanner. NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. 1. From the Home screen on the product image being copied: text, graphics, or photos. 262 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 277
Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are - HP Color LaserJet Managed MFP M775 | User Guide - Page 278
with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. 264 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 279
Improve scan quality Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn - HP Color LaserJet Managed MFP M775 | User Guide - Page 280
directly on the glass or platen. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of Default Job Options menu. 5. Touch the Resolution button. 266 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 281
to configure. 4. Open the Default Job Options menu. 5. Touch the Color/Black button. 6. Select one of the predefined options. Touch the Save Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button and then adjust the slider in the Optimize For area. Touch - HP Color LaserJet Managed MFP M775 | User Guide - Page 282
button. 7. Touch the Start button. Clean the pickup rollers and separation pad in the document feeder 1. Lift the document-feeder latch. 268 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 283
2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder - HP Color LaserJet Managed MFP M775 | User Guide - Page 284
the scanner lid. Align paper that has copy defects with the scanner glass to identify the locations of dirt or smudges. 270 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 285
damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of - HP Color LaserJet Managed MFP M775 | User Guide - Page 286
and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch Error Correction Mode option. Touch the Save button. 272 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 287
Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Clean the pickup rollers and separation pad in the document feeder 1. Lift the - HP Color LaserJet Managed MFP M775 | User Guide - Page 288
Page 3. Touch the Enabled option to enable the setting, or touch the Disabled option to disable it. Touch the Save button. 274 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 289
from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable following changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings - HP Color LaserJet Managed MFP M775 | User Guide - Page 290
the HP software from the CD that came with the product or use the UPD print driver. Using generic print drivers see if it is the source of the problem. 7. If your computer or the product is specifications, go to this Web site: www.hp.com/support/lj700colorMFPM775. 2. When you configure the product - HP Color LaserJet Managed MFP M775 | User Guide - Page 291
Solve easy-access USB printing problems ● The Retrieve from USB menu does not open when you insert the on a standard USB flash drive that uses File Allocation Table (FAT) file systems. The product supports FAT32 USB flash drives. 3. If another menu is already open, close that menu and then reinsert - HP Color LaserJet Managed MFP M775 | User Guide - Page 292
be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types. 2. You using a character set for the file name that the product does not support. In this case, the product replaces the file names with characters from - HP Color LaserJet Managed MFP M775 | User Guide - Page 293
Solve USB connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the that the cable is working correctly by connecting it to another product. Replace the cable if necessary. ENWW Solve USB connection problems 279 - HP Color LaserJet Managed MFP M775 | User Guide - Page 294
activity light and the green link-status light are lit. 4. If the problem continues, try a different cable or port on the hub. The computer is on the product configuration page. 2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, - HP Color LaserJet Managed MFP M775 | User Guide - Page 295
settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly 1. Check the network - HP Color LaserJet Managed MFP M775 | User Guide - Page 296
directly to the phone jack on the wall to determine whether the problem is with the surge-protection device. Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax - HP Color LaserJet Managed MFP M775 | User Guide - Page 297
interrupt a fax call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax telephone line. ENWW Solve fax problems 283 - HP Color LaserJet Managed MFP M775 | User Guide - Page 298
If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or fax settings yet. The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the product fax feature or has enabled LAN - HP Color LaserJet Managed MFP M775 | User Guide - Page 299
General fax problems Problem Cause Solution The fax failed to send. JBIG is enabled, and book button displays. The fax address book feature has not been enabled. Use the HP MFP Digital Sending Software Configuration utility to enable the fax address book feature. Not able to locate the - HP Color LaserJet Managed MFP M775 | User Guide - Page 300
to a VoIP environment. The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory 500 when it is connected to a VoIP service: ● Begin with the fax speed set in Fast (V.34) mode and reliability, contact your VoIP provider for help. 286 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 301
with receiving faxes Problem Cause Solution Incoming fax calls are not being answered be configured correctly. PBX system. A voice-messaging service might be interfering with incoming faxes. Do one of the following: ● Discontinue the messaging service. ● Use a phone line dedicated to fax - HP Color LaserJet Managed MFP M775 | User Guide - Page 302
Problem Cause Solution The incoming call might be a voice call. Incoming voice calls usually show up in the call report as a No Fax Detected set to Change the Fax Printing Schedule setting the Always store faxes option. to the Always print faxes option. 288 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 303
with sending faxes Problem Faxes are transmitting very slowly. Faxes quit during sending. The fax accessory is receiving faxes but is not sending them. Outgoing fax Busy option to 0, set the Redial On No Answer option to 0, and set the Redial on error option to 0. ENWW Solve fax problems 289 - HP Color LaserJet Managed MFP M775 | User Guide - Page 304
Problem Faxes you send are not arriving at the receiving fax machine. Cause Solution The receiving fax machine might be turned off or might displays in the fax log. Print the fax activity log, and check the Result column for jobs with a Pending designation. 290 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 305
at www.hp.com. Search for HP LaserJet Analog Fax Accessory support to help identify the problem. This report contains details of the last fax call. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting - HP Color LaserJet Managed MFP M775 | User Guide - Page 306
had too many bad lines. persists, contact service. Lost telephone connection between sender and receiver. resending fax; if the error persists, contact support. Unable to read or write the fax Try resending fax; if the error persists, contact support. Out of memory on product. If the error - HP Color LaserJet Managed MFP M775 | User Guide - Page 307
product disk or no space on disk. Ask the sender to resend the fax; if the error persists, contact support. Out of memory on product. If the error persists, delete items from the product memory, such as stored fax reception. A voice call was made to the fax. None ENWW Solve fax problems 293 - HP Color LaserJet Managed MFP M775 | User Guide - Page 308
report contains detailed error codes and other information that might be useful in troubleshooting a particular problem related to sending or receiving a fax. Print this report before contacting HP customer support. This setting controls the modem's method of transmission. The Normal setting allows - HP Color LaserJet Managed MFP M775 | User Guide - Page 309
Solve product software problems (Windows) A print driver for the product is not visible in the Printer then click OK or Cancel. g. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. Windows 7 a. Click the Windows icon in the lower-left - HP Color LaserJet Managed MFP M775 | User Guide - Page 310
, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. 296 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 311
Fax or the Print & Scan list after the driver is selected Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X 10.6 or later. Hardware troubleshooting 1. Make sure that the product is turned on. is a non-powered USB hub. ENWW Solve product software problems (Mac OS X) 297 - HP Color LaserJet Managed MFP M775 | User Guide - Page 312
, and then under the Programs heading, click Uninstall a program. Find and select the product from the list. Select the Uninstall option. 298 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 313
Remove the print driver (Mac OS X) You must have administrator rights to remove the software. 1. Open System Preferences. 2. Select Print & Fax. 3. Highlight the product. 4. Click the minus (-) symbol. 5. Delete the print queue, if necessary. ENWW Remove the print driver (Mac OS X) 299 - HP Color LaserJet Managed MFP M775 | User Guide - Page 314
300 Chapter 10 Solve problems ENWW - HP Color LaserJet Managed MFP M775 | User Guide - Page 315
AirPrint connecting to 121 product name 121 support 121 troubleshooting 122 alternative letterhead mode 33 anticounterfeit supplies 56 copying 137, 138 both sides, copying manually duplex, manual 138 browser requirements HP embedded Web Server 208 C calibrate colors 254 scanner 262 call report 203 - HP Color LaserJet Managed MFP M775 | User Guide - Page 316
217 enlarge copy jobs 140 envelopes loading in Tray 1 36 error codes 291 errors software 295 Explorer, versions supported HP Embedded Web Server 208 F fax canceling 201 feeding problems 285 optimize for text or pictures 272 required settings 176 setup wizard 176 speed dial 195 fax activity log - HP Color LaserJet Managed MFP M775 | User Guide - Page 317
dial list report 203 M Mac driver settings 77, 103 problems, troubleshooting 297 removing software 299 Mac driver settings Job Storage 116 Macintosh HP Utility 214 managing network 206 manual duplex Mac 103 Windows 85 margins, small copying 263 media stapling 71 supported sizes 26 memory included - HP Color LaserJet Managed MFP M775 | User Guide - Page 318
factors Tray 1 226 phone lines troubleshooting 289 photos copying 150 portrait orientation changing (Mac) 104 selecting, Windows 89 ports locating 8 power connection locating 6, 8 power switch, locating 4 presets (Mac) 103 print drivers supported 74 print drivers (Mac) changing settings 77 settings - HP Color LaserJet Managed MFP M775 | User Guide - Page 319
198 sending to email address books 167, 169 job settings 155 recipient lists 169 sending documents 164 service settings 294 settings billing codes 180 driver presets (Mac) 103 drivers 76 drivers (Mac) 77 required 176 restore factory 227 shortcuts (Windows) creating 80 using 78 Sign in control panel - HP Color LaserJet Managed MFP M775 | User Guide - Page 320
feed problems 229 PBX systems 289 slow fax reception 287 slow fax transmission 289 troubleshooting tools HP Embedded Web Server 212 two-sided copying 137, 138 two-sided printing settings (Windows) 83 Windows driver settings 76 universal print driver 74 Windows print drivers supported 74 wireless
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
-
235
-
236
-
237
-
238
-
239
-
240
-
241
-
242
-
243
-
244
-
245
-
246
-
247
-
248
-
249
-
250
-
251
-
252
-
253
-
254
-
255
-
256
-
257
-
258
-
259
-
260
-
261
-
262
-
263
-
264
-
265
-
266
-
267
-
268
-
269
-
270
-
271
-
272
-
273
-
274
-
275
-
276
-
277
-
278
-
279
-
280
-
281
-
282
-
283
-
284
-
285
-
286
-
287
-
288
-
289
-
290
-
291
-
292
-
293
-
294
-
295
-
296
-
297
-
298
-
299
-
300
-
301
-
302
-
303
-
304
-
305
-
306
-
307
-
308
-
309
-
310
-
311
-
312
-
313
-
314
-
315
-
316
-
317
-
318
-
319
-
320
 |
 |
LASERJET ENTERPRISE 700 COLOR MFP
User Guide
M775dn
M775f
M775z
M775z+