Check the sender's fax machine
.....................................................................................................
275
The product does not print or it prints slowly
...................................................................................................
276
The product does not print
.............................................................................................................
276
The product prints slowly
...............................................................................................................
276
Solve easy-access USB printing problems
........................................................................................................
277
The Retrieve from USB menu does not open when you insert the USB flash drive
.......................
277
The file does not print from the USB flash drive
............................................................................
277
The file that you want to print is not listed in the Retrieve from USB menu
.................................
278
Solve USB connection problems
........................................................................................................................
279
Solve wired network problems
..........................................................................................................................
280
The product has a poor physical connection
..................................................................................
280
The computer is using the incorrect IP address for the product
....................................................
280
The computer is unable to communicate with the product
...........................................................
280
The product is using incorrect link and duplex settings for the network
......................................
281
New software programs might be causing compatibility problems
..............................................
281
The computer or workstation might be set up incorrectly
.............................................................
281
The product is disabled, or other network settings are incorrect
..................................................
281
Solve fax problems
............................................................................................................................................
282
Checklist for solving fax problems
..................................................................................................
282
What type of phone line are you using?
.......................................................................
282
Are you using a surge-protection device?
....................................................................
282
Are you using a phone company voice-messaging service or an answering
machine?
.......................................................................................................................
282
Does your phone line have a call-waiting feature?
......................................................
283
Check fax accessory status
.............................................................................................................
284
General fax problems
......................................................................................................................
285
Use Fax over VoIP networks
............................................................................................................
286
Problems with receiving faxes
........................................................................................................
287
Problems with sending faxes
..........................................................................................................
289
Fax error codes
................................................................................................................................
291
Fax error messages on the product control panel
.........................................................................
291
Send-fax messages
......................................................................................................
292
Receive-fax messages
..................................................................................................
293
Service settings
...............................................................................................................................
294
Settings in the Troubleshooting menu
.........................................................................
294
Solve product software problems (Windows)
...................................................................................................
295
A print driver for the product is not visible in the Printer folder
....................................................
295
An error message was displayed during the software installation
...............................................
295
The product is in Ready mode, but nothing prints
.........................................................................
295
Solve product software problems (Mac OS X)
...................................................................................................
297
ENWW
xi