Check the send-fax resolution settings
.......................................................................................................
129
Check the error-correction settings
.............................................................................................................
129
Check the fit-to-page setting
........................................................................................................................
129
Clean the pickup rollers and separation pad in the document feeder
...................................................
129
Send to a different fax machine
....................................................................................................................
131
Check the sender's fax machine
...................................................................................................................
131
Solve wired network problems
..........................................................................................................................................
132
Introduction
......................................................................................................................................................
132
Poor physical connection
...............................................................................................................................
132
The computer is using the incorrect IP address for the product
.............................................................
132
The computer is unable to communicate with the product
.....................................................................
132
The product is using incorrect link and duplex settings for the network
..............................................
133
New software programs might be causing compatibility problems
......................................................
133
The computer or workstation might be set up incorrectly
......................................................................
133
The product is disabled, or other network settings are incorrect
...........................................................
133
Solve wireless network problems
.....................................................................................................................................
134
Introduction
......................................................................................................................................................
134
Wireless connectivity checklist
.....................................................................................................................
134
The product does not print after the wireless configuration completes
...............................................
135
The product does not print, and the computer has a third-party firewall installed
.............................
135
The wireless connection does not work after moving the wireless router or product
........................
135
Cannot connect more computers to the wireless product
.......................................................................
135
The wireless product loses communication when connected to a VPN
.................................................
136
The network does not appear in the wireless networks list
....................................................................
136
The wireless network is not functioning
.....................................................................................................
136
Perform a wireless network diagnostic test
...............................................................................................
136
Reduce interference on a wireless network
...............................................................................................
136
Solve fax problems
..............................................................................................................................................................
138
Introduction
......................................................................................................................................................
138
Fax troubleshooting checklist
.......................................................................................................................
138
Solve general fax problems
...........................................................................................................................
139
Faxes are sending slowly
..........................................................................................................
139
Fax quality is poor
......................................................................................................................
140
Fax cuts off or prints on two pages
.........................................................................................
141
Index
...........................................................................................................................................................................................................
143
viii
ENWW