HP D7560 User Guide - Page 147
Mechanism error, Try the following solutions to resolve the issue. Solutions are listed in order
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Chapter 11 Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Mechanism error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Clear the paper jam • Solution 2: Remove objects that are blocking the print carriage Solution 1: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product. For more information, see: "Clear paper jams" on page 100 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. 144 Troubleshooting Troubleshooting