Print and evaluate a print quality report
....................................................................................
80
Clean the HP Photosmart
.........................................................................................................
85
Turn off the HP Photosmart
......................................................................................................
85
10
Shop for ink supplies
.............................................................................................................
87
11 Troubleshooting
View the Readme file
................................................................................................................
89
Setup troubleshooting
...............................................................................................................
89
The product will not turn on
................................................................................................
90
After setting up the product, it does not print
......................................................................
93
Uninstall and reinstall the software
.....................................................................................
99
Paper jams
..............................................................................................................................
100
Information on paper
........................................................................................................
101
Print quality troubleshooting
...................................................................................................
102
Wrong, inaccurate, or bleeding colors
..............................................................................
102
Ink is not filling the text or graphics completely
................................................................
105
The printout has a horizontal band of distortion near the bottom of a borderless
print
...................................................................................................................................
108
Printouts have horizontal streaks or lines
.........................................................................
109
Printouts are faded or have dull colors
.............................................................................
111
Printouts seem blurry or fuzzy
..........................................................................................
112
Printouts are slanted or skewed
.......................................................................................
114
Ink streaks on the back of the paper
................................................................................
115
Paper is not picked up from the input tray
........................................................................
116
The text edges are jagged
................................................................................................
117
The product prints slowly
..................................................................................................
119
Print troubleshooting
...............................................................................................................
120
Envelopes print incorrectly
...............................................................................................
120
The product is not responding
..........................................................................................
121
The product prints meaningless characters
......................................................................
124
Nothing happens when I try to print
..................................................................................
125
The margins are not printing as expected
........................................................................
128
Text or graphics are cut off at the edge of the page
.........................................................
129
A blank page came out while printing
...............................................................................
131
Memory card troubleshooting
.................................................................................................
131
The Attention light blinks when I insert my memory card or storage device
.....................
132
The product does not read the memory card
...................................................................
133
The photos on the memory card do not transfer to my computer
.....................................
134
Photos in a connected digital camera with PictBridge do not print
...................................
136
Contents
3
Contents