18
Troubleshooting print-quality issues
........................................................................................................
144
General advice
...................................................................................................................................................
146
Print-quality troubleshooting wizard
...............................................................................................................
146
Recalibrate the paper advance
..........................................................................................................................
146
Horizontal lines across the image (banding)
....................................................................................................
148
Lines are too thick, too thin or missing
.............................................................................................................
149
Lines appear stepped or jagged
........................................................................................................................
150
Lines print double or in the wrong colors
.........................................................................................................
150
Lines are discontinuous
.....................................................................................................................................
151
Lines are blurred
................................................................................................................................................
151
Line lengths are inaccurate
...............................................................................................................................
152
The whole image is blurry or grainy
..................................................................................................................
152
The paper is not
flat
...........................................................................................................................................
153
The print is
scuffed
or scratched
.......................................................................................................................
153
Ink marks on the paper
......................................................................................................................................
153
Black ink comes
off
when you touch the print
..................................................................................................
154
Edges of objects are stepped or not sharp
.......................................................................................................
154
Edges of objects are darker than expected
.......................................................................................................
155
Horizontal lines at the end of a cut sheet print
................................................................................................
155
Vertical lines of
different
colors
........................................................................................................................
155
White spots on the print
....................................................................................................................................
155
Colors are inaccurate
.........................................................................................................................................
156
Colors are fading
................................................................................................................................................
156
The image is incomplete (clipped at the bottom)
.............................................................................................
157
The image is clipped
..........................................................................................................................................
157
Some objects are missing from the printed image
...........................................................................................
158
A PDF
file
is clipped or objects are missing
.......................................................................................................
158
The Image Diagnostics Print
.............................................................................................................................
158
If you still have a problem
.................................................................................................................................
160
19
Troubleshooting ink cartridge and printhead issues
...................................................................................
162
Cannot insert an ink cartridge
...........................................................................................................................
163
Ink cartridge status messages
..........................................................................................................................
163
Cannot insert the printhead
..............................................................................................................................
163
The front-panel display recommends reseating or replacing the printhead
...................................................
163
Clean the printhead
...........................................................................................................................................
164
Align the printhead
............................................................................................................................................
164
Printhead status messages
...............................................................................................................................
165
20
Troubleshooting general printer issues
.....................................................................................................
166
The printer will not start
...................................................................................................................................
167
The printer does not print
.................................................................................................................................
167
The printer seems slow
.....................................................................................................................................
168
The printer behaves strangely
..........................................................................................................................
168
ENWW
vii