HP LH4r HP Netserver DiagTools v1.0x User Guide - Page 15

Interpreting Basic Test Results

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Chapter 3 Running DiagTools in the Graphical Mode (from Diskette) Interpreting Basic Test Results Once you run the DiagTools Basic Tests, you can see whether any component failed. For this, DiagTools reports whether the Basic System Test result is "passed" or "failed". • If the Basic System Test result is "failed", determine details of the problem as follows: 1. If the Basic System Test result was "failed", check to see whether there is an error message in the Support Ticket. To do so, create the support ticket by pressing F4. Then press the F2 function key to go to the introductory screen for the Advanced System Tests. The screen changes, and the Main Menu of Advanced System Tests is displayed horizontally across the top of the screen. Select Misc and highlight "Support Ticket Viewer." Check for error codes. 2. If there is an error code, get corrective action steps for it. To do so, press the Esc key on the keyboard to return to the Advanced System Test Menu, then select Misc again and highlight "Error Code Viewer." Enter the number of the error code to view its type and recommended corrective actions. Follow these before proceeding. Once corrective actions have been taken, go to "Running the Advanced System Tests." • If the Basic System Test is "passed", the hardware has been verified. Do the following: a. If you want, you can record the hardware inventory and the Basic Test results. Since the Support Ticket text file will be written to whatever flexible diskette is present in the floppy drive, HP recommends you insert a clean, formatted diskette before saving the Support Ticket. Then press the F4 function key to create a Support Ticket text file and again to save it to diskette. For information about the Support Ticket, see "Reviewing Results: The Support Ticket." b. Press the F3 function key to exit DiagTools. c. Remove the flexible diskette from the drive. Then bring up the server and begin checking software. If the hardware passes the Basic Tests, DiagTools has verified basic hardware components. If trouble continues, you may want to turn your attention to software and network diagnosis, which is beyond the scope of DiagTools. 11

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Chapter 3
Running DiagTools in the Graphical Mode (from Diskette)
11
Interpreting Basic Test Results
Once you run the DiagTools Basic Tests, you can see whether any component failed. For this, DiagTools
reports whether the Basic System Test result is “passed” or “failed”.
•
If the Basic System Test result is
“failed”
, determine details of the problem as follows:
1.
If the Basic System Test result was
“failed”
, check to see whether there is an error message in
the Support Ticket. To do so, create the support ticket by pressing F4. Then press the F2 function
key to go to the introductory screen for the Advanced System Tests. The screen changes, and the
Main Menu of Advanced System Tests is displayed horizontally across the top of the screen.
Select Misc and highlight “Support Ticket Viewer.” Check for error codes.
2.
If there is an error code, get corrective action steps for it. To do so, press the Esc key on the
keyboard to return to the Advanced System Test Menu, then select Misc again and highlight
“Error Code Viewer.” Enter the number of the error code to view its type and recommended
corrective actions. Follow these before proceeding.
Once corrective actions have been taken, go to “Running the Advanced System Tests.”
•
If the Basic System Test is
“passed”
, the hardware has been verified. Do the following:
a.
If you want, you can record the hardware inventory and the Basic Test results.
Since the Support Ticket text file will be written to whatever flexible diskette is present in the
floppy drive, HP recommends you insert a clean, formatted diskette before saving the Support
Ticket.
Then press the F4 function key to create a Support Ticket text file and again to save it to diskette.
For information about the Support Ticket, see "Reviewing Results: The Support Ticket."
b.
Press the F3 function key to exit DiagTools.
c.
Remove the flexible diskette from the drive. Then bring up the server and begin checking
software. If the hardware passes the Basic Tests, DiagTools has verified basic hardware
components. If trouble continues, you may want to turn your attention to software and network
diagnosis, which is beyond the scope of DiagTools.