HP LH4r HP Netserver DiagTools v1.0x User Guide - Page 61

Misc Tests

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Chapter 5 Error Message Reference Code 0528h 0550h 0560h 0580h 0590h Description DiagTools Error SCSI read timed out. DiagTools Error DOS Memory Allocation Error. SCSI command not supported by this device. Recommended Action 4. Check seating of board or SCSI card. 5. Check for proper termination, using technical reference card or label. 6. Check system fans 7. Check firmware version of drive and update if necessary. 8. Replace the drive 9. Change the card or board that has the drive's controller. Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 1. Check cables and connections: a) to SCSI components, b) to power source, c) between cards and backplane. 2. Inspect SCSI pins to ensure none are bent. 3. Check seating of board or SCSI card. 4. Check for proper termination, using technical reference card or label. 5. Check system fans 6. Check firmware version of drive and update if necessary. 7. Replace the drive 8. Change the card or board that has the drive's controller. Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. The SCSI diagnostic does not have enough memory to run. This is generally caused by having multiple types of SCSI controller in the system--for instance, Adaptec, Symbios, and NetRAID. Each controller type requires a separate driver to be loaded in memory. Reduce the number of different types of SCSI controller active in the system-either by disabling internal controllers via Setup, or by removing any plug-in SCSI controllers, or by removing all NetRAID cards. Then rerun the test. The device you are testing does not support the SCSI commands required by this diagnostic. If the device is an HP-supported device, report the error to an HP Customer Care Center. Misc Tests The Misc Test Menu includes testing of the serial port with a series of tests designed to ensure complete functionality is present. A similar specific set of tests is present for parallel ports. Code Description Recommended Action 0601h 0602h 0603h 0604h 0605h Serial Port Test Failed Interrupt identification register test failed. DiagTools Error Line status register test failed at port XXXXh. Interrupt activation test failed at port XXXXh. Possible system board failure. Possible system board failure. Report error to HP Customer Care Center and get the latest version of DiagTools. Possible system board failure. Possible system board failure. 57

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Chapter 5
Error Message Reference
57
Code
Description
Recommended Action
4. Check seating of board or SCSI card.
5. Check for proper termination, using technical reference card or label.
6. Check system fans
7. Check firmware version of drive and update if necessary.
8. Replace the drive
9. Change the card or board that has the drive’s controller.
0528h
DiagTools Error
Download a new version of DiagTools from the HP web site and run it. If you
get the same error, call the HP Customer Care Center.
0550h
SCSI read timed out.
1. Check cables and connections: a) to SCSI components, b) to power source, c)
between cards and backplane.
2. Inspect SCSI pins to ensure none are bent.
3. Check seating of board or SCSI card.
4. Check for proper termination, using technical reference card or label.
5. Check system fans
6. Check firmware version of drive and update if necessary.
7. Replace the drive
8. Change the card or board that has the drive’s controller.
0560h
DiagTools Error
Download a new version of DiagTools from the HP web site and run it. If you
get the same error, call the HP Customer Care Center.
0580h
DOS Memory
Allocation Error.
The SCSI diagnostic does not have enough memory to run. This is generally
caused by having multiple types of SCSI controller in the system--for instance,
Adaptec, Symbios, and NetRAID. Each controller type requires a separate driver
to be loaded in memory.
Reduce the number of different types of SCSI controller active in the system--
either by disabling internal controllers via Setup, or by removing any plug-in
SCSI controllers, or by removing all NetRAID cards. Then rerun the test.
0590h
SCSI command not
supported by this
device.
The device you are testing does not support the SCSI commands required by this
diagnostic. If the device is an HP-supported device, report the error to an HP
Customer Care Center.
Misc Tests
The Misc Test Menu includes testing of the serial port with a series of tests designed to ensure
complete functionality is present. A similar specific set of tests is present for parallel ports.
Code
Description
Recommended Action
0601h
Serial Port Test
Failed
Possible system board failure.
0602h
Interrupt
identification
register test failed.
Possible system board failure.
0603h
DiagTools Error
Report error to HP Customer Care Center and get the latest version of DiagTools.
0604h
Line status register
test failed at port
XXXXh.
Possible system board failure.
0605h
Interrupt activation
test failed at port
XXXXh.
Possible system board failure.