HP LH4r HP Netserver DiagTools v1.0x User Guide - Page 3

Contents 1 DiagTools Overview 1 Introduction to Hardware Diagnostic Tools 1 DiagTools Requirements and Capabilities 1 DiagTools Requirements 1 DiagTools Capabilities 2 DiagTools User Interface Modes: Graphical or Text-Based 3 Hardware Detection 3 Overview of Hardware Detection 3 What is Detected 3 About Error Messages 3 Advantages and Limitations of Hardware Diagnostics 3 Latest Version of the Software and the Documentation 4 2 Preparing to Run DiagTools 5 Begin with Simple Troubleshooting 5 Starting Troubleshooting 5 Preparations for Running DiagTools 5 DiagTools Can Be Installed with the Utility Partition 5 Preparing for Remote Operation 6 How to Make a DiagTools Diskette with a Windows System 6 Shall I Use the Diskette or the Utility Partition 6 3 Running DiagTools in the Graphical Mode (from Diskette 9 Bring the NetServer Down 9 Starting the Graphical Mode from Diskette 9 Starting Configuration Detection 10 Running the Basic Tests 10 Interpreting Basic Test Results 11 Running the Advanced System Tests 12 Advanced System Test Menus and Options 12 Reviewing Results: Running the Viewers 13 Reviewing Results: Saving and Printing the Support Ticket 13 To Create A Support Ticket 14 Troubleshooting When Devices are not Detected 14 Processor and Memory Non Detected Troubleshooting 14 SCSI Device Non Detected Troubleshooting 15 4 Running DiagTools in the Text Mode (from the Utility Partition 17 Preparation in Advance 17 Before You Begin: A Note on Running DiagTools on a Distant Server..........17 Accessing the Utility Partition on a Local Machine 17 Select the Utility Partition 18 Main Menu in Text Mode 18 Running the Basic Tests 18 Interpreting Basic Test Results 19 Running the Advanced System Tests 19 Advanced System Test Menus and Options 19 iii