HP LH4r HP Netserver DiagTools v1.0x User Guide - Page 26

View Test Results., Error Code Viewer.

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Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition) Verify that DiagTools correctly detected all processors and memory on the system board (as listed in Table 4-2). Also verify DiagTools correctly detected all SCSI devices. If all processors, memory, and SCSI devices were detected, review the rest of the Support Ticket. (See "Reviewing Results" sections in this chapter.) If all processors, memory, and SCSI devices in your system were not detected, then save and print a Support Ticket. Then use the section at the end of this chapter entitled "Troubleshooting When Devices are not Detected" to locate the problem. NOTE For information about the Support Ticket, see "Reviewing Results: Saving and Printing the Support Ticket." Reviewing Results: Running the Viewers The Advanced Systems Test Menu allows you to see test results screen by screen by selecting the Misc menu and choosing 2. View Test Results. You can also discover the meaning of error messages and receive recommendations on what to do in each case by selecting Misc and choosing 3. Error Code Viewer. Enter the hexadecimal number of the error code to view identifying information and appropriate responses. The error messages are also listed in Chapter 5 of this guide in alphanumeric order. Reviewing Results: Saving and Printing the Support Ticket Another option for reviewing test results is to save the Support Ticket to your diskette and to read it as a text file. NOTE The Support Ticket text file will be written to the flexible diskette in the drive, which can be either the DiagTools flexible diskette or another formatted flexible diskette. If you have a large configuration or plan on looping tests, HP recommends that you use a newly formatted diskette to ensure there is enough space on the floppy to save the entire Support Ticket. About the Support Ticket The Support Ticket is a text file you can create using DiagTools. It lists the hardware detected and the test results. It includes the following sections: • Introduction including an explanation of the Support Ticket's importance • System Information, including the detected hardware configuration • Test Report, showing the results of the Basic System Test and Advanced System Tests, as run • Administration Report, showing the DiagTools version and session information • Your Comments including a place to add your comments (you must use a text editor to do so) When you create a Support Ticket, its filename and location appear on the screen. 22

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Chapter 4
Running DiagTools in the Text Mode (from the Utility Partition)
22
Verify that DiagTools correctly detected all processors and
memory on the system board (as
listed in Table 4-2). Also verify DiagTools correctly detected all SCSI devices. If all
processors, memory, and SCSI devices were detected, review the rest of the Support Ticket.
(See “Reviewing Results” sections in this chapter.)
If all processors, memory, and SCSI devices in your system were
not
detected, then save
and print a Support Ticket. Then use the section at the end of this chapter entitled
“Troubleshooting When Devices are not Detected” to locate the problem.
NOTE
For information about the Support Ticket, see "Reviewing Results: Saving and
Printing the Support Ticket."
Reviewing Results: Running the Viewers
The Advanced Systems Test Menu allows you to see test results screen by screen by selecting the
Misc menu and choosing
2. View Test Results.
You can also discover the meaning of error messages and receive recommendations on what to do
in each case by selecting Misc and choosing
3. Error Code Viewer.
Enter the hexadecimal number of the error code to view identifying information and appropriate
responses. The error messages are also listed in Chapter 5 of this guide in alphanumeric order.
Reviewing Results: Saving and Printing the Support Ticket
Another option for reviewing test results is to save the Support Ticket to your diskette and to read it
as a text file.
NOTE
The Support Ticket text file will be written to the flexible diskette in the drive,
which can be either the DiagTools flexible diskette or another formatted flexible
diskette. If you have a large configuration or plan on looping tests, HP
recommends that you use a newly formatted diskette to ensure there is enough
space on the floppy to save the entire Support Ticket.
About the Support Ticket
The Support Ticket is a text file you can create using DiagTools. It lists the hardware detected and
the test results. It includes the following sections:
•
Introduction
including an explanation of the Support Ticket’s importance
•
System Information
, including the detected hardware configuration
•
Test Report
, showing the results of
the Basic System Test and Advanced System Tests, as
run
•
Administration Report
, showing the DiagTools version and session information
•
Your Comments
including a place to add your comments (you must use a text editor to do
so)
When you create a Support Ticket, its filename and location appear on the screen.