HP LH4r HP Netserver DiagTools v1.0x User Guide - Page 48

Faulty Memory Chip

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Chapter 5 Error Message Reference Code 0100h 0101h 0102h 0120h 0130h 0131h 0132h Description ROM read error. DiagTools Error DiagTools Error Parity error at absolute memory location XXXXXXXXh. The pattern written at XXXXXXXXh was qqqqh. The pattern read back from that address was pppph. Parity failure at XXXXXXXXh during pattern test. Faulty Memory Chip is on DIMM socket YYYY. Recommended Action 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 1. Visually inspect the memory board to ensure proper seating. 2. Check to see all DIMMs are the correct HP part number. 3. Visually inspect DIMM units to ensure they are properly seated. 4. Check the positions of DIMMs to see that positioning matches that on the technical reference label or card. 5. Examine the support ticket and check for failures. 6. Bring the system down to its minimum memory configuration and rerun the test. 7. Build up the system by halves until the failure is located. 1. Visually inspect the memory board to ensure proper seating. 2. Check to see all DIMMs are the correct HP part number. 3. Visually inspect DIMM units to ensure they are properly seated. 4. Check the positions of DIMMs to see that positioning matches that on the technical reference label or card. 5. Examine the support ticket and check for failures. 6. Bring the system down to its minimum memory configuration and rerun the test. 7. Build up the system by halves until the failure is located. 1. Visually inspect the memory board to ensure proper seating. 2. Check to see all DIMMs are the correct HP part number. 3. Visually inspect DIMM units to ensure they are properly seated. 4. Check the positions of DIMMs to see that positioning matches that on the technical reference label or card. 5. Examine the support ticket and check for failures. 6. Bring the system down to its minimum memory configuration and rerun the test. 7. Build up the system by halves until the failure is located. 1. Visually inspect the memory board to ensure proper seating. 2. Check to see all DIMMs are the correct HP part number. 3. Visually inspect DIMM units to ensure they are properly seated. 4. Check the positions of DIMMs to see that positioning matches that on the 44

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Chapter 5
Error Message Reference
44
Code
Description
Recommended Action
0100h
ROM read error.
1. Take ESD precautions and make sure the system board is seated.
2. Check the seating of the voltage regulator module (VRM) if present.
3. Be sure the processor board (if any) is seated.
4. Make sure the CPU chip is seated.
5. Make sure the memory elements (DIMMs) are properly seated.
6. Check system fans. If overheating occurs, chip may shut down.
7. If the system ran with temperature high, let it cool for 30 minutes, then
restart.
8. If system repeatedly shows this error, replace the CPU chip or board, as
appropriate.
0101h
DiagTools Error
Download a new version of DiagTools from the HP web site and run it. If you
get the same error, call the HP Customer Care Center.
0102h
DiagTools Error
Download a new version of DiagTools from the HP web site and run it. If you
get the same error, call the HP Customer Care Center.
0120h
Parity error at
absolute memory
location
XXXXXXXXh.
1. Visually inspect the memory board to ensure proper seating.
2. Check to see all DIMMs are the correct HP part number.
3. Visually inspect DIMM units to ensure they are properly seated.
4. Check the positions of DIMMs to see that positioning matches that on the
technical reference label or card.
5. Examine the support ticket and check for failures.
6. Bring the system down to its minimum memory configuration and rerun the
test.
7. Build up the system by halves until the failure is located.
0130h
The pattern written
at XXXXXXXXh
was qqqqh. The
pattern read back
from that address
was pppph.
1. Visually inspect the memory board to ensure proper seating.
2. Check to see all DIMMs are the correct HP part number.
3. Visually inspect DIMM units to ensure they are properly seated.
4. Check the positions of DIMMs to see that positioning matches that on the
technical reference label or card.
5. Examine the support ticket and check for failures.
6. Bring the system down to its minimum memory configuration and rerun the
test.
7. Build up the system by halves until the failure is located.
0131h
Parity failure at
XXXXXXXXh
during pattern test.
1. Visually inspect the memory board to ensure proper seating.
2. Check to see all DIMMs are the correct HP part number.
3. Visually inspect DIMM units to ensure they are properly seated.
4. Check the positions of DIMMs to see that positioning matches that on the
technical reference label or card.
5. Examine the support ticket and check for failures.
6. Bring the system down to its minimum memory configuration and rerun the
test.
7. Build up the system by halves until the failure is located.
0132h
Faulty Memory Chip
is on DIMM socket
YYYY.
1. Visually inspect the memory board to ensure proper seating.
2. Check to see all DIMMs are the correct HP part number.
3. Visually inspect DIMM units to ensure they are properly seated.
4. Check the positions of DIMMs to see that positioning matches that on the