HP LH4r HP Netserver DiagTools v2.0 User Guide - Page 28

Description, Recommended Action

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Chapter 5 Error Message Reference Code 0009h 0010h 0011h 0012h 0013h Description Cannot enable the A20 line. 32-bit register read or write error. PUSHA(D) or POPA(D) execution error. Cannot access data through the FS or GS registers. BSF or BSR execution error. Recommended Action 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 24

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Chapter 5
Error Message Reference
24
Code
Description
Recommended Action
0009h
Cannot enable the
A20 line.
1. Take ESD precautions and make sure the system board is seated.
2. Check the seating of the voltage regulator module (VRM) if present.
3. Be sure the processor board (if any) is seated.
4. Make sure the CPU chip is seated.
5. Make sure the memory elements (DIMMs) are properly seated.
6. Check system fans. If overheating occurs, chip may shut down.
7. If the system ran with temperature high, let it cool for 30 minutes, then restart.
8. If system repeatedly shows this error, replace the CPU chip or board, as
appropriate.
0010h
32-bit register read
or write error.
1. Take ESD precautions and make sure the system board is seated.
2. Check the seating of the voltage regulator module (VRM) if present.
3. Be sure the processor board (if any) is seated.
4. Make sure the CPU chip is seated.
5. Make sure the memory elements (DIMMs) are properly seated.
6. Check system fans. If overheating occurs, chip may shut down.
7. If the system ran with temperature high, let it cool for 30 minutes, then restart.
8. If system repeatedly shows this error, replace the CPU chip or board, as
appropriate.
0011h
PUSHA(D) or
POPA(D) execution
error.
1. Take ESD precautions and make sure the system board is seated.
2. Check the seating of the voltage regulator module (VRM) if present.
3. Be sure the processor board (if any) is seated.
4. Make sure the CPU chip is seated.
5. Make sure the memory elements (DIMMs) are properly seated.
6. Check system fans. If overheating occurs, chip may shut down.
7. If the system ran with temperature high, let it cool for 30 minutes, then restart.
8. If system repeatedly shows this error, replace the CPU chip or board, as
appropriate.
0012h
Cannot access data
through the FS or
GS registers.
1. Take ESD precautions and make sure the system board is seated.
2. Check the seating of the voltage regulator module (VRM) if present.
3. Be sure the processor board (if any) is seated.
4. Make sure the CPU chip is seated.
5. Make sure the memory elements (DIMMs) are properly seated.
6. Check system fans. If overheating occurs, chip may shut down.
7. If the system ran with temperature high, let it cool for 30 minutes, then restart.
8. If system repeatedly shows this error, replace the CPU chip or board, as
appropriate.
0013h
BSF or BSR
execution error.
1. Take ESD precautions and make sure the system board is seated.
2. Check the seating of the voltage regulator module (VRM) if present.
3. Be sure the processor board (if any) is seated.
4. Make sure the CPU chip is seated.
5. Make sure the memory elements (DIMMs) are properly seated.
6. Check system fans. If overheating occurs, chip may shut down.
7. If the system ran with temperature high, let it cool for 30 minutes, then restart.