HP LH4r HP Netserver DiagTools v2.0 User Guide - Page 3

Contents 1 DiagTools Overview...1 Introduction to Hardware Diagnostic Tools 1 DiagTools Requirements and Capabilities 1 DiagTools Requirements ...1 DiagTools Capabilities ...2 DiagTools User Interface Modes: Graphical or Text-Based 3 Hardware Detection ...3 Overview of Configuration Detection 3 What is Detected ...3 About Error Messages ...3 Advantages and Limitations of Hardware Diagnostics 3 Latest Version of the Software and the Documentation 4 2 Preparing to Run DiagTools...5 Begin with Simple Troubleshooting ...5 Starting Troubleshooting...5 Preparations for Running DiagTools ...5 DiagTools Is Installed with the Utility Partition 5 Preparing for Remote Operation ...6 How to Make DiagTools Diskettes with a Windows System 6 Shall I Use the Diskette or the Utility Partition 6 3 Running DiagTools in the Graphical Mode (from Diskette 9 Bring the NetServer Down ...9 Starting the Graphical Mode from Diskette 9 Starting Configuration Detection ...10 Running the Basic Tests ...10 Interpreting Basic Test Results ...10 Create Support Ticket...10 Use the Error Code Viewer to Review Corrective Actions 11 Running the Advanced System Tests 12 Advanced System Test Menus and Options 12 Two Ways to Review Results...13 Error Message Viewer...13 Reviewing Results: Saving and Printing the Support Ticket 13 To Create A Support Ticket ...14 Troubleshooting When Devices are not Detected 14 Processor and Memory Non Detected Troubleshooting 14 SCSI Device Non Detected Troubleshooting 15 4 Running DiagTools in the Text Mode (from the Utility Partition 17 Preparation in Advance ...17 Before You Begin: A Note on Running DiagTools on a Distant Server 17 Accessing the Utility Partition...17 Select the Utility Partition...18 Main Menu in Text Mode ...18 Running the Basic Tests ...18 iii