HP LH4r HP Netserver DiagTools v2.0 User Guide - Page 6

DiagTools Capabilities

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Chapter 1 DiagTools Overview DiagTools Capabilities DiagTools for HP NetServers is a set of off-line diagnostic tests, including tests for system and processor components, memory and storage elements, ports, and input/output devices. The DiagTools files are located on the HP NetServer Navigator. To prepare DiagTools for use, the user may either • transfer it to diskette and restart the server from the floppy drive (see Chapter 3) • install the Utility Partition and run DiagTools from the hard disk, which also reboots the server, (see Chapter 4) DiagTools checks key NetServer components, and a menu of Advanced System Tests is available for individual and batch testing. DiagTools has the capability to check the functionality of the components listed in Table 1-1. Table 1-2. Components Checked by DiagTools • system board • processors (CPUs) and caches • memory modules • hard disk modules & associated controllers • flexible disks & controller • keyboard controller and mouse • video cards • parallel ports & controller • tape drives & associated controllers • CD-ROM drives & controller Since DiagTools is an off-line diagnostic test series, it does not use the main network operating system (NOS) of the HP NetServer. The alternate DiagTools OS has far fewer features than the full-fledged NOS. Thus, its capabilities are limited to a set of basic tests and a series of more advanced tests. (DiagTools does not, for instance, allow user access to NOS error logs.) In addition, DiagTools does not use any tests which might write over and thus destroy user data. Tests which require user inputs or decisions are left to the advanced series. You can use DiagTools to support trouble-shooting to carry out the tasks listed below: • view a high-level list of hardware (the "Configuration Description") detected in the system under test • save and print a detailed list of hardware components • conduct a basic test of components as detected in the system • display "PASSED" or "FAILED" overall results of basic tests • record detailed test results of basic system tests to a file called the Support Ticket • display a menu of Advanced System Tests • select and run one or a series of Advanced System Tests • record detailed results of Advanced System Tests to the Support Ticket • view a list to locate the meaning of a specific error code • view one or more steps to help confirm and isolate error conditions • view or print the Support Ticket, which contains the detailed inventories and test results 2

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Chapter 1
DiagTools Overview
2
DiagTools Capabilities
DiagTools for HP NetServers is a set of off-line diagnostic tests, including tests for system and processor
components, memory and storage elements, ports, and input/output devices. The DiagTools files are located
on the HP NetServer Navigator. To prepare DiagTools for use, the user may either
•
transfer it to diskette and restart the server from the floppy drive (see Chapter 3)
•
install the Utility Partition and run DiagTools from the hard disk, which also reboots the server, (see
Chapter 4)
DiagTools checks key NetServer components, and a menu of Advanced System Tests is available for
individual and batch testing. DiagTools has the capability to check the functionality of the components
listed in Table 1-1.
Table 1-2. Components Checked by DiagTools
•
system board
•
processors (CPUs) and caches
•
memory modules
•
hard disk modules & associated
controllers
•
flexible disks & controller
•
keyboard controller and mouse
•
video cards
•
parallel ports & controller
•
tape drives & associated
controllers
•
CD-ROM drives & controller
Since DiagTools is an off-line diagnostic test series, it does not use the main network operating system
(NOS) of the HP NetServer. The alternate DiagTools OS has far fewer features than the full-fledged NOS.
Thus, its capabilities are limited to a set of basic tests and a series of more advanced tests. (DiagTools does
not, for instance, allow user access to NOS error logs.) In addition, DiagTools does not use any tests which
might write over and thus destroy user data. Tests which require user inputs or decisions are left to the
advanced series.
You can use DiagTools to support trouble-shooting to carry out the tasks listed below:
•
view a high-level list of hardware (the "Configuration Description") detected in the system under test
•
save and print a detailed list of hardware components
•
conduct a basic test of components as detected in the system
•
display “PASSED” or “FAILED” overall results of basic tests
•
record detailed test results of basic system tests to a file called the Support Ticket
•
display a menu of Advanced System Tests
•
select and run one or a series of Advanced System Tests
•
record detailed results of Advanced System Tests to the Support Ticket
•
view a list to locate the meaning of a specific error code
•
view one or more steps to help confirm and isolate error conditions
•
view or print the Support Ticket, which contains the detailed inventories and test results