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Check the print cartridge, Print the Supplies Status

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Check the print cartridge Check the print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or bands. NOTE: If you are using a draft or EconoMode print setting, the printing might appear light. If you determine that you need to replace a print cartridge, print the supplies status page to find the part number for the correct genuine HP print cartridge. Type of print cartridge Refilled or remanufactured print cartridge Genuine HP print cartridge Steps to resolve the problem Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured print cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge that has the words "HP" or "Hewlett-Packard" on it, or has the HP logo on it. 1. The product control panel or the supplies status page indicates Very Low status when the cartridge has reached the end of its designated life. Replace the print cartridge if print quality is no longer acceptable. 2. Visually inspect the print cartridge for damage. See the instructions that follow. Replace the print cartridge if necessary. 3. If printed pages have marks that repeat several times at the same distance apart, print a cleaning page. If this does not solve the problem, use the repeating defects information in this document to identify the cause of the problem. Print the Supplies Status page The Supplies Status page indicates the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other useful information. 1. On the product control panel, open the Reports menu. 2. Select the Supplies Status page to print it. 226 Chapter 12 Solve problems ENWW

Section	Page
Product basics	15
Product features	16
Environmental features	17
Accessibility features	17
Product views	18
Front view	18
Back view	19
Interface ports	19
Serial number and model number location	20
Control panel layout	21
Control panel menus	23
Setup menu	24
Quick Forms menu	25
Reports menu	25
Fax Setup	26
System Setup menu	28
Service menu	30
Network Setup menu	31
Function specific menus	32
Copy	32
Fax	33
Software for Windows	35
Supported operating systems for Windows	36
Supported printer drivers for Windows	36
Select the correct printer driver for Windows	36
Change print job settings	38
Change printer-driver settings for Windows	38
Change the settings for all print jobs until the software program is closed	38
Change the default settings for all print jobs	39
Change the product configuration settings	39
Remove software for Windows	40
Supported utilities for Windows	41
Other Windows components and utilities	41
Software for other operating systems	41
Use the product with Mac	43
Software for Mac	44
Supported operating systems for Mac	44
Supported printer drivers for Mac	44
Install software for Mac operating systems	44
Install software for Mac computers connected directly to the product	44
Install software for Mac computers on a wired network	44
Configure the IP address	44
Manual configuration	45
Automatic configuration	45
Install the software	45
Remove software from Mac operating systems	45
Change printer-driver settings for Mac	46
Software for Mac computers	47
HP Utility for Mac	47
Open the HP Utility	47
HP Utility features	47
Supported utilities for Mac	47
HP Embedded Web Server	47
Print with Mac	48
Cancel a print job with a Mac	48
Change the paper size and type with Mac	48
Create and use printing presets with Mac	48
Resize documents or print on a custom paper size with Mac	49
Print a cover page with Mac	49
Use watermarks with Mac	49
Print multiple pages on one sheet of paper with Mac	50
Print on both sides of the page (duplex printing) with Mac	50
Use the Services menu with Mac	51
Fax with Mac	52
Scan with Mac	53
Connect the product	55
Supported network operating systems	56
Printer sharing disclaimer	56
Connect with USB	56
Connect to a network	56
Supported network protocols	56
Install the product on a wired network	57
Configure the IP address	57
Manual configuration	57
Automatic configuration	57
Install the software	57
Configure network settings	58
View or change network settings	58
Set or change the product password	58
Link speed setting	58
Paper and print media	61
Understand paper use	62
Special paper guidelines	62
Change the printer driver to match the paper type and size	64
Supported paper sizes	64
Supported paper types and tray capacity	65
Paper orientation for loading trays	66
Load paper trays	68
Load the priority input slot	68
Load Tray 1	68
Load the document feeder	69
Configure trays	71
Print tasks	73
Cancel a print job	74
Basic print tasks with Windows	75
Open the printer driver with Windows	75
Get help for any printing option with Windows	76
Change the number of print copies with Windows	76
Save custom print settings for reuse with Windows	76
Use a printing shortcut with Windows	76
Create printing shortcuts	78
Improve print quality with Windows	80
Select the page size with Windows	80
Select a custom page size with Windows	80
Select the paper type with Windows	81
Select the paper tray with Windows	81
Print on both sides (duplex) with Windows	81
Automatically print on both sides with Windows	82
Manually print on both sides with Windows	83
Print multiple pages per sheet with Windows	85
Select page orientation with Windows	87
Additional print tasks with Windows	89
Print on preprinted letterhead or forms with Windows	89
Print on special paper, labels, or transparencies	91
Print the first or last page on different paper with Windows	94
Scale a document to fit page size	97
Add a watermark to a document with Windows	99
Create a booklet with Windows	99
Copy	101
Use copy functions	102
One-touch copy	102
Multiple copies	102
Copy a multiple-page original	103
Copy identification cards	103
Cancel a copy job	104
Reduce or enlarge a copy image	104
Collate a copy job	105
Copy settings	105
Change copy quality	105
Set the copy quality according to the original document	105
Set the copy draft setting	106
Check the scanner glass for dirt and smudges	106
Adjust the lightness or darkness for copies	107
Set the paper size and type for copying on special paper	107
Save copy setting changes as default settings	108
Restore copy default settings	108
Copy photos	110
Copy mixed-size originals	111
Copy on both sides (duplex)	112
Copy documents automatically	112
Copy two-sided documents manually	112
Scan	115
Use the scan functions	116
Scan methods	116
Scan by using HP Scan software (Windows)	116
Scan by using other software	116
Scan from a TWAIN-compliant program	116
Scan from a WIA-compliant program	116
Scan by using optical character recognition (OCR) software	117
Cancel a scan	117
Scan settings	118
Scanner resolution and color	118
Resolution and color guidelines	119
Color	119
Scan quality	120
Scan a photo	121
Fax	123
Set up fax	124
Install and connect the hardware	124
Connect fax to a telephone line	124
Connect additional devices	124
Set up fax with a telephone answering machine	126
Set up fax with an extension phone	127
Setup for stand-alone fax	127
Configure fax settings	127
Use the control panel to set the fax time, date, and header	128
Use of common localized letters in fax headers	128
Use the phone book	129
Use the control panel to create and edit the fax phone book	129
Import or export Microsoft Outlook contacts into the fax phone book	129
Use phone-book data from other programs	129
Delete the phone book	129
Use speed dials	130
Create and edit speed dials	130
Delete speed dials	131
Manage group-dial entries	132
Create and edit group-dial entries	132
Delete group-dial entries	132
Delete an individual from a group-dial entry	132
Set fax settings	134
Send fax settings	134
Set special dialing symbols and options	134
Set a dialing prefix	134
Set the dial-tone detection	134
Set tone-dialing or pulse-dialing	135
Set autoredial and the time between redials	135
Set light/dark and resolution	136
Set the default light/dark (contrast) setting	136
Set resolution settings	136
Set billing codes	137
Receive fax settings	138
Set fax forwarding	138
Set the answer mode	138
Block or unblock fax numbers	139
Set the number of rings-to-answer	139
Set distinctive ring	140
Set the product to send received faxes to a computer	141
Use autoreduction for incoming faxes	141
Set fax reprint settings	142
Set the fax sounds volume	142
Set the alert volume, phone-line volume, control-pad key volume, and ring volume	142
Set stamp-received faxes	143
Set the private receive feature	143
Set fax polling	144
Disable the product fax	144
Use fax	145
Fax software	145
Supported fax programs	145
Cancel a fax	145
Cancel the current fax	145
Cancel a pending fax job	145
Delete faxes from memory	145
Use fax on a DSL, PBX, or ISDN system	146
DSL	146
PBX	146
ISDN	147
Use fax on a VoIP service	147
Fax memory	147
Fax memory is retained when there is a loss of power	147
Send a fax	147
Fax from the flatbed scanner	147
Fax from the document feeder	148
Manual dial faxing	148
Use speed dials and group-dial entries	150
Send a fax by using a speed dial	150
Send a fax by using a group-dial entry	150
Send a fax from the software	152
Send a fax by dialing from a telephone connected to the fax line	153
Send a fax with confirmation	153
Schedule a fax to be sent later	153
Use access codes, credit cards, or calling cards	154
Send faxes internationally	155
Receive a fax	155
Print a fax	155
Print a stored fax when the private receive feature is on	155
Reprint a fax	155
Automatically print on both sides of received faxes	155
Receive faxes when fax tones are audible on the phone line	156
Receive faxes to a computer	156
Solve fax problems	157
Fax troubleshooting checklist	157
Fax error messages	158
Troubleshoot fax codes and trace reports	164
View and interpret fax error codes	164
View the fax trace report	165
Fax logs and reports	166
Print all fax reports	166
Print individual fax reports	166
Set the fax activity log to print automatically	167
Set the fax error report	167
Set the fax confirmation report	168
Include the first page of each fax on the fax confirmation, fax error, and last call reports	169
Change error correction and fax speed	169
Set the fax-error-correction mode	169
Change the fax speed	169
Solve problems sending faxes	170
An error message displays on the control panel	170
The Comm. Error message appears	170
No dial tone	171
The Fax is busy message appears	171
The No fax answer message appears	172
Document feeder paper jam	172
The Fax memory full message appears	172
Scanner error	173
The control panel displays a Ready message with no attempt to send the fax	173
The control panel displays the message \	173
Faxes can be received, but not sent	173
Unable to use fax functions from the control panel	174
Unable to use speed dials	174
Unable to use group dials	174
Receive a recorded error message from the phone company when trying to send a fax	175
Unable to send a fax when a phone is connected to the product	175
Solve problems receiving faxes	176
The fax does not respond	176
The fax has a dedicated phone line	176
An answering machine is connected to the product	176
A telephone handset is connected to the product	177
The Answer Mode setting is set to the Manual setting	177
Voice mail is available on the fax line	177
The product is connected to a DSL phone service	178
The product uses a fax over IP or VoIP phone service	178
An error message displays on the control panel	178
The No fax detected message appears	178
The Comm. Error message appears	179
The Fax memory full message appears	179
The Fax is busy message appears	180
A fax is received but does not print	180
The Private Receive feature is on	180
The Receive to PC feature is enabled	180
Sender receives a busy signal	181
A handset is connected to the product	181
A phone line splitter is being used	181
No dial tone	181
Cannot send or receive a fax on a PBX line	181
Solve general fax problems	182
Faxes are sending slowly	182
Fax quality is poor	183
Fax cuts off or prints on two pages	183
Regulatory information and warranties	184
Manage and maintain the product	185
Information pages	186
HP ToolboxFX	188
View HP ToolboxFX	188
Status	188
Event log	188
Fax	189
Fax tasks	189
Fax phone book	189
Fax send log	191
Fax receive log	191
Block Faxes	191
Help	191
System Settings	192
Device information	192
Paper handling	193
Print quality	193
Paper types	193
System setup	194
Service	194
Device polling	194
Print Settings	194
Printing	194
PCL 5e	195
PostScript	195
Network Settings	195
Embedded Web server	196
Features	196
Use HP Web Jetadmin software	197
Product security features	197
Assign a system password through the product control panel	197
Assign a system password through the EWS	197
Lock the product	198
Economy settings	199
Print with EconoMode	199
Archive print	199
Quiet mode settings	200
Manage supplies and accessories	201
Print when a cartridge is at estimated end of life	201
Supplies messages	201
Enable or disable the Prompt at very low feature from the control panel	201
Manage print cartridges	202
Print-cartridge storage	202
HP policy on non-HP print cartridges	202
HP fraud hotline and Web site	202
Recycle supplies	202
Print cartridge layout	202
Replacement instructions	203
Redistribute toner	203
Replace the print cartridge	205
Replace the pickup roller	207
Replace the separation pad	210
Clean the product	212
Clean the pickup roller	212
Clean the document feeder pickup rollers and separation pad	213
Clean the paper path	213
Clean the paper path from HP ToolboxFX	214
Clean the paper path from the product control panel	214
Clean the scanner glass strip and platen	214
Product updates	215
Solve problems	217
Self help	218
Problem-solving checklist	219
Step 1: Check that the product power is on	219
Step 2: Check the control panel for error messages	219
Step 3: Test print functionality	219
Step 4: Test copy functionality	219
Step 5: Test the fax sending functionality	220
Step 6: Test the fax receiving functionality	220
Step 7: Try sending a print job from a computer	220
Factors that affect product performance	221
Restore the factory-set defaults	221
Interpret control panel messages	222
Control panel message types	222
Control panel messages	222
Paper feeds incorrectly or becomes jammed	228
The product does not pick up paper	228
The product picks up multiple sheets of paper	228
Prevent paper jams	228
Clear jams	229
Jam locations	229
Clear jams from the document feeder	230
Clear jams from the input trays	231
Clear jams from inside the product	233
Clear jams from the output areas	235
Clear jams from the duplexer	236
Improve print quality	238
Select a paper type	239
Use paper that meets HP specifications	239
Print a cleaning page	239
Check the print cartridge	240
Print the Supplies Status page	240
Inspect the print cartridge for damage	242
Use the printer driver that best meets your printing needs	243
Improve print quality for copies	243
The product does not print or it prints slowly	244
The product does not print	244
The product prints slowly	245
Solve connectivity problems	245
Solve direct-connect problems	245
Solve network problems	245
Poor physical connection	246
The computer is using the incorrect IP address for the product	246
The computer is unable to communicate with the product	246
The product is using incorrect link and duplex settings for the network	246
New software programs might be causing compatibility problems	247
The computer or workstation might be set up incorrectly	247
The product is disabled, or other network settings are incorrect	247
Product software problems	248
Solve common Mac problems	248
The printer driver is not listed in the Print & Fax list	248
The product name does not appear in the product list in the Print & Fax list	249
The printer driver does not automatically set up the selected product in the Print & Fax list	249
A print job was not sent to the product that you wanted	249
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	249
You are using a generic printer driver when using a USB connection	250
Supplies and accessories	251
Order parts, accessories, and supplies	252
Part numbers	252
Print cartridge	252
Cables and interfaces	252
Maintenance kits	252
Service and support	253
Hewlett-Packard limited warranty statement	254
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	255
Data stored on the print cartridge	256
End User License Agreement	257
Customer support	259
Repack the product	260
Product specifications	261
Physical specifications	262
Power consumption, electrical specifications, and acoustic emissions	262
Environmental specifications	262
Regulatory information	263
FCC regulations	264
Environmental product stewardship program	264
Protecting the environment	264
Ozone production	264
Power consumption	264
Toner consumption	265
Paper use	265
Plastics	265
HP LaserJet print supplies	265
Return and recycling instructions	265
United States and Puerto Rico	265
Multiple returns (more than one cartridge)	265
Single returns	266
Shipping	266
Residents of Alaska and Hawaii	266
Non-U.S. returns	266
Paper	266
Material restrictions	266
Disposal of waste equipment by users in private households in the European Union	267
Chemical substances	267
Material Safety Data Sheet (MSDS)	267
For more information	267
Declaration of conformity	268
Safety statements	270
Laser safety	270
Canadian DOC regulations	270
VCCI statement (Japan)	270
Power cord instructions	270
Power cord statement (Japan)	270
EMC statement (Korea)	270
Laser statement for Finland	271
GS statement (Germany)	271
Substances Table (China)	272
Restriction on Hazardous Substances statement (Turkey)	272
Additional statements for telecom (fax) products	273
EU Statement for Telecom Operation	273
New Zealand Telecom Statements	273
Additional FCC statement for telecom products (US)	273
Telephone Consumer Protection Act (US)	274
Industry Canada CS-03 requirements	274

Match case Limit results 1 per page

Check the print cartridge

Check the print cartridge, and replace it if necessary, if you are having any of the following problems:

●

The printing is too light or seems faded in areas.

●

Printed pages have small unprinted areas.

●

Printed pages have streaks or bands.

NOTE:

If you are using a draft or EconoMode print setting, the printing might appear light.

If you determine that you need to replace a print cartridge, print the supplies status page to find the part

number for the correct genuine HP print cartridge.

Type of print cartridge

Steps to resolve the problem

Refilled or remanufactured print

cartridge

Hewlett-Packard Company cannot recommend the use of non-HP supplies, either

new or remanufactured. Because they are not HP products, HP cannot influence

their design or control their quality. If you are using a refilled or remanufactured print

cartridge and are not satisfied with the print quality, replace the cartridge with a

genuine HP cartridge that has the words “HP” or “Hewlett-Packard” on it, or has the

HP logo on it.

Genuine HP print cartridge

The product control panel or the supplies status page indicates

Very Low

status when the cartridge has reached the end of its designated life. Replace

the print cartridge if print quality is no longer acceptable.

Visually inspect the print cartridge for damage. See the instructions that follow.

Replace the print cartridge if necessary.

If printed pages have marks that repeat several times at the same distance

apart, print a cleaning page. If this does not solve the problem, use the

repeating defects information in this document to identify the cause of the

problem.

Print the Supplies Status page

The

Supplies Status

page indicates the estimated life remaining in print cartridges. It also lists the part

number for the correct genuine HP print cartridge for your product so you can order a replacement print

cartridge, as well as other useful information.

On the product control panel, open the

Reports

menu.

Select the

Supplies Status

page to print it.

226

Chapter 12

Solve problems

ENWW