HP MSA 1040 HP MSA Events Description Reference Guide (762785-001, March 2014) - Page 63

Error

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524 Error 527 Error 528 Error 529 Error A temperature or voltage sensor reached a critical threshold. A sensor monitored a temperature or voltage in the critical range. When the problem is resolved, event 47 is logged for the component that logged event 524. If the event refers to a disk sensor, disk behavior may be unpredictable in this temperature range. Check the event log to determine if more than one disk has reported this event. • If multiple disks report this condition there could be a problem in the environment. • If one disk reports this condition, there could be a problem in the environment or the disk has failed. Recommended actions • Check that the storage system's fans are running. • Check that the ambient temperature is not too warm. The enclosure operating range is 5-40 C (41 F-104 F). • Check for any obstructions to the airflow. • Check that there is a module or blank plate in every module slot in the enclosure. • If none of the above explanations apply, replace the disk or controller module that logged the error. Expander Controller (EC) firmware is incompatible with the enclosure. As a preventative measure, the Expander Controller (EC) disabled all PHYs and reported the short enclosure status page in the supported diagnostic list. Recommended actions • Upgrade the controller module to the latest supported bundle version. Expander Controller firmware detected that the partner Expander Controller (EC) firmware is incompatible with the enclosure. As a preventative measure, the Expander Controller (EC) disabled all PHYs and reported the short enclosure status page in the supported diagnostic list. Recommended actions • Upgrade the partner controller module to the latest supported bundle version. The local Expander Controller (EC) is incompatible with the enclosure. As a preventative measure, the Expander Controller (EC) disabled all PHYs and reported the short enclosure status page in the supported diagnostic list. Recommended actions • Replace the controller module with one that is compatible with the enclosure. Event descriptions 63

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Event descriptions
63
524
Error
A temperature or voltage sensor reached a critical threshold.
A sensor monitored a temperature or voltage in the critical range. When the problem is resolved, event
47 is logged for the component that logged event 524.
If the event refers to a disk sensor, disk behavior may be unpredictable in this temperature range.
Check the event log to determine if more than one disk has reported this event.
•
If multiple disks report this condition there could be a problem in the environment.
•
If one disk reports this condition, there could be a problem in the environment or the disk has failed.
Recommended actions
•
Check that the storage system’s fans are running.
•
Check that the ambient temperature is not too warm. The enclosure operating range is 5–40
C
(41
F–104
F).
•
Check for any obstructions to the airflow.
•
Check that there is a module or blank plate in every module slot in the enclosure.
•
If none of the above explanations apply, replace the disk or controller module that logged the error.
527
Error
Expander Controller (EC) firmware is incompatible with the enclosure.
As a preventative measure, the Expander Controller (EC) disabled all PHYs and reported the short
enclosure status page in the supported diagnostic list.
Recommended actions
•
Upgrade the controller module to the latest supported bundle version.
528
Error
Expander Controller firmware detected that the partner Expander Controller (EC) firmware is incompatible
with the enclosure.
As a preventative measure, the Expander Controller (EC) disabled all PHYs and reported the short
enclosure status page in the supported diagnostic list.
Recommended actions
•
Upgrade the partner controller module to the latest supported bundle version.
529
Error
The local Expander Controller (EC) is incompatible with the enclosure.
As a preventative measure, the Expander Controller (EC) disabled all PHYs and reported the short
enclosure status page in the supported diagnostic list.
Recommended actions
•
Replace the controller module with one that is compatible with the enclosure.