HP OfficeJet Pro 6970 User Guide

HP OfficeJet Pro 6970 Manual

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  • HP OfficeJet Pro 6970 | User Guide - Page 1
  • HP OfficeJet Pro 6970 | User Guide - Page 2
    HP OfficeJet Pro 6970 All-in-One series User Guide
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    warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Microsoft and Windows are either registered trademarks or
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    . - Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. - If the product does not operate normally, see Solve a problem. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    10 Paper basics ...10 Recommended papers for printing 11 Order HP paper supplies ...12 Tips for selecting and using paper ...12 Load paper ...13 Load an original on the scanner glass ...19 Load an original in the document feeder ...19 Update the printer ...20 Open the HP printer software (Windows
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    both sides (duplexing) ...28 Print with AirPrint™ ...29 Tips for successful printing ...29 4 Copy and scan ...32 Copy ...32 Scan ...32 Scan to a computer ...33 Scan to a memory device ...34 Scan to email ...34 Set up Scan to Email ...34 Scan a document or photo to email 35 Change account settings
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    ISDN line 64 Case D: Fax with a distinctive ring service on the same line 64 Case E: Shared voice/fax line 65 Case F: Shared voice/fax line with voice mail 67 Case G: Fax line shared with computer modem (no voice calls received 67 Set up the printer with a computer dial-up modem 68 Set up the
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    line with computer dial-up modem and voice mail 77 Serial-type fax setup ...79 Test fax setup ...79 6 Web Services ...81 What are Web Services? ...81 Set up Web Services ...81 Use Web Services ...83 HP ePrint ...83 Print apps ...84 Remove Web Services ...84 7 Work with cartridges ...85 Information
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    10 Solve a problem ...100 Jams and paper-feed issues ...100 Clear a paper jam ...100 Read general instructions in the Help for clearing paper jams 100 Clear a print carriage jam ...105 Read general instructions in the Help for clearing a print carriage jams 105 Learn how to avoid paper jams ...106
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    scanner glass ...128 Clean the exterior ...128 Clean the document feeder ...129 Maintain the printhead and cartridges 129 Restore original factory defaults and settings 130 HP support wireless Paper ...145 Plastics ...145 Material safety data sheets ...145 Recycling program ...145 HP inkjet
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    of hazardous substance (Ukraine 146 Restriction of hazardous substance (India 146 China SEPA Eco Label User Information 147 China Energy Label for Printer, Fax and Copier 147 The Table of Hazardous Substances/Elements and their Content (China 148 Declaration of the Presence Condition of the
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    xii ENWW
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    1 How do I? ● Get started ● Print ● Copy and scan ● Fax ● Web Services ● Work with cartridges ● Network setup ● Solve a problem ENWW 1
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    provides details about how to use the printer and how to resolve problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● Paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document
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    reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the following instructions to change the period of inactivity before the printer sleeps. 1. From the printer control panel, do one of the following. ● Touch or swipe
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    position, causing problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining cartridges, or damage
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    supplies such as ink and paper, try the following: ● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting
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    Document feeder paper-width guides 3 Document feeder tray 4 Cartridge access door 5 Scanner lid 6 Scanner glass 7 Front USB port NOTE: This feature is available with some models of the printer. 8 Power button 9 Input tray (also referred to as the paper tray) 10 Paper-width guides 11
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    supplies area 1 Cartridges 2 Printhead 3 Cartridge access door NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing. Back
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    the status of the printer's wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Blinking light indicates wireless error. Refer to the message on the printer display. ● If the wireless light is off, wireless is turned off. Help
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    panel display shows (Wireless) by default. HP ePrint: Displays the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or view the printer email address. For more information, see HP ePrint . Wi-Fi Direct: Displays the status, name, and password for Wi-Fi
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    panel. Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. 10 Chapter
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    Plus Photo Paper is HP's highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm
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    presentations, brochures, mailers, and calendars. Everyday printing All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors. ● HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It
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    ● Do not overload the tray or document feeder. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder: ● Multipart forms ● Media that is damaged, curled, or wrinkled ● Media with cutouts or perforations ● Media that is
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    not exceed the stack height marking on the side of the tray. NOTE: Do not load paper while the printer is printing. 5. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray. 6. A message appears on the control panel display prompting you to
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    exceed the stack height marking on the side of the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray. 5. A message appears on the control panel display prompting you to
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    . To load legal paper 1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 2. Unlock and open the front side of the paper tray. 3. Load paper. ● Insert a stack of paper into the paper tray with the short edge forward and the print side down
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    height marking on the edge of the tray. NOTE: Do not load paper while the printer is printing. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 4. Push the paper tray back in. 5. Pull out the output tray extension. To load an
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    input tray, and does not exceed the stack height marking on the side of the tray. NOTE: Do not load envelopes while the printer is printing. 4. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and then push the tray in to close. 5. A message appears
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    of the scanner glass. 3. Close the lid. Load an original in the document feeder You can copy, scan, or fax a document by placing it in the document feeder. CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only paper that is supported by the document
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    in the document feeder tray. 3. Slide the paper-width guides inward until they stop at the left and right edges of the paper. Update the printer By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. To update the
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    or the person who set up the network. Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following. ● Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the icon with the
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    to change print quality, print on specific types of paper, or use special features. TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For
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    . ● Enter the scaling percentage. 4. Click Print. Print brochures To print brochures (Windows) 1. Load paper in the input tray. For more information, see Load paper. 2. On the File menu in your software application, click Print . 3. Make sure your printer is selected. 4. To change settings, click
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    , this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options
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    Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might not be available in all languages.) To print a photo from the computer (Windows) 1. Load paper in the input tray. For more information, see Load paper. 2. From your software, select Print. 3. Make sure your printer
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    If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper. To set up custom sizes (Windows) 1. Depending on your
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    be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. On the Layout tab or Paper/Quality tab, click the
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    , Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. On the Printing Shortcut tab, select a shortcut which supports the Print On
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    sides of the paper. For more information, see Print on both sides (duplexing). Ink tips ● ● If the print quality is not acceptable, see Printing issues for more information. Use Original HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily
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    avoid a paper jam. ● Load paper with the print-side down. ● Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Printer settings tips (Windows) ● To change default print settings, click Print, Scan & Fax , and then click Set Preferences in the HP printer software
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    then click Delete. NOTE: You cannot delete the default printing shortcuts. Printer settings tips (OS X) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate
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    after you have installed the HP printer software. TIP: If you have problems scanning documents, see Scan issues. ● Scan to a computer ● Scan to a memory device ● Scan to email ● Scan using Webscan ● Scanning documents as editable text ● Create a new scan shortcut (Windows) 32 Chapter 4 Copy and
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    information, see Open the HP printer software (Windows). 2. Go to the Scan section. 3. Select Manage Scan to Computer. 4. Click Enable. To enable the scan to a computer feature (OS X) The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has
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    . 4. Touch Start Scan . Scan to email The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your HP All-in-One printer. You can set up your email addresses, log in to your accounts with the given PIN codes, and
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    and touch Continue. 9. Touch Scan to Email. 10. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish. To scan a document or photo to email from HP printer software (Windows) 1. Load your original print-side down on the scanner glass or print-side up in the
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    EWS to enable Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open
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    choose that option. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Select Save as
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    Click Save. Guidelines for scanning documents as editable text Use the following guidelines to ensure the software successfully converts your documents. ● Make sure the scanner glass or document feeder window is clean.. Smudges or dust on the scanner glass or document feeder window can prevent the
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    , and the folder location for saved scans. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo
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    copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image. ● If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the printer software. ● To avoid incorrect
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    for faxing. You can verify the fax is set up correctly by running the fax setup test from the printer control panel. ● Send a fax ● Receive a fax ● Set up phone book contacts ● Change fax settings ● Fax and digital phone services ● Fax on Voice over Internet Protocol ● Use reports ● Additional fax
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    from the computer (Windows) 1. Open the document on your computer that you want to fax. 2. On the File menu in your software application, click Print. 3. From the Name list, select the printer that has "fax" in the name. 4. To change settings (such as selecting to send the document as a black fax or
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    unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black
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    printer control panel display, touch Fax . b. Touch Setup , and then touch Preferences . c. Touch Scan and Fax Method to turn it on. 2. Load your original print-side up in the document feeder. 3. From the printer but sends the data much more reliably. The default setting is On . Turn ECM off only if
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    it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes. ● Receive a fax manually ● Set up backup fax
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    Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Backup Fax Reception. 5. Touch the required setting. On On Error Only Off The default setting. When Backup fax is On , the printer stores all received faxes in memory. This enables you to reprint up to 30 of the most recently printed faxes if
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    printer does if it receives a fax that is too large for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the first page is printed
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    from the junk fax list, and print a list of blocked junk fax numbers. To add a number to the junk fax list 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Junk Fax Blocking . 5. Touch (Plus Sign). 6. Do one of the following. ● To select a fax
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    , see Load paper. To set up or modify HP Digital Fax (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax and click Digital Fax Setup Wizard . 3. Follow the onscreen instructions. To set up or modify HP Digital Fax
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    edit a group phone book contact ● Delete phone book contacts ● Print a list of phone book contacts Create and edit a phone book contact You can store fax numbers as phone book contacts. To set up phone book contacts 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch
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    group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch ( Phone book ), and then touch ( Group ). 4. Touch (Plus Sign) to add
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    For more information, see Load paper. 2. From the printer control panel display, touch Fax . 3. Touch Setup , and then touch Reports . 4. Touch Print Phone Book. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change
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    by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to
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    on the same telephone line. Touch Yes to continue. 6. Do one of the following: ● Touch one ring pattern, touch Fax Wizard, and then follow the wizard. ● Touch Ring Pattern Detection, and then follow the instructions on the printer control panel. NOTE: If the Ring Pattern Detection feature cannot
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    Problem Redial to switch it on or off. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service
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    your Internet faxing services support department or your local service provider for further assistance. Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required
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    Touch Setup . 3. Touch Reports and touch Fax Confirmation . 4. Touch to select one of the following options. Off On (Fax Send) On (Fax Receive) On (Fax Send and Fax Receive) Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. Prints
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    is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Error Reports. 4. Touch to select one of the following. On (Fax Send and Fax Receive) Off
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    all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the
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    Set up faxing (parallel phone systems) Before you begin setting up the printer for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system. ● If you do not see your country/
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    at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow
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    your fax line DSL PBX Distinctive Voice Computer dial- Answering ring service calls up modem machine Voice mail service Recommended fax setup Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN
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    printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Connect one end printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in
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    to obtain additional phone cords for this setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case
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    printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one fax number. NOTE: By default, the printer is set to answer all problems setting up the printer with optional equipment, contact your local service
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    . If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. 66
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    receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer modem (no voice calls received) If
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    the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Connect one end of the phone cord to your telephone wall jack
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    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax
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    for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your
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    set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem ENWW Additional fax setup 71
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    set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Connect one end of
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    the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Connect one end
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    the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case J: Shared voice/fax line with computer
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    plug it into the port labeled 2EXT on the back of the printer. 3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT" on the back of the computer (the computer dial-up modem). 4. Connect one end of the phone cord to your telephone wall jack, then
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    on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.) 10. Run a problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer
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    you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case K: Shared voice/fax line
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    -up modem to send an email or access the Internet. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. ● If your computer has only one phone port, you
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    to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type
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    , review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed, and that full-size paper is
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    cable. HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software
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    . Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. In the window that appears, double-click Print, Scan & Fax and
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    open the Dashboard, then touch ( Setup ), and then touch Web Services Setup. 2. Touch Print Info. The printer prints an information page that contains the printer code and instructions on how to customize the email address. To turn off HP ePrint 1. From the printer control panel, touch or swipe down
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    can manage your print apps with HP Connected . This site might not be available in all countries/ regions. You can add, configure, or remove print apps, and set the order in which they appear on your printer control panel display. Remove Web Services Use the following instructions to remove Web
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    the cartridges ● Order cartridges ● Store printing supplies ● Anonymous usage information storage ● Ink cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are
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    another printer, the ink level indicator might be inaccurate or unavailable. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which
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    3. Press the front of the cartridge to release it, and then remove it from the slot. 4. Remove the new cartridge from its packaging. ENWW Replace the cartridges 87
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    are replacing. ● On a sticker inside the printer. Open the cartridge access door to locate the sticker. NOTE: The Setup cartridge that comes with the printer is not available for separate purchase. Store printing supplies Cartridges can be left in the printer for extended periods of time. However
  • HP OfficeJet Pro 6970 | User Guide - Page 102
    defaults and settings. NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip's ability to collect the printer's usage information. Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing
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    on or off the wireless capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection issues. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessprinting ). Before
  • HP OfficeJet Pro 6970 | User Guide - Page 104
    the list at Before you begin. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Tools. 3. Click Device Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions. To change from a USB or Ethernet
  • HP OfficeJet Pro 6970 | User Guide - Page 105
    the wireless connection Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem with the wireless connection or if a wireless connection
  • HP OfficeJet Pro 6970 | User Guide - Page 106
    settings Do one of the following: ● From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard. Touch (Wireless) or (Ethernet) to display the network status screen. Touch Print Details to print the network configuration page. ● From the printer control
  • HP OfficeJet Pro 6970 | User Guide - Page 107
    HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. - If you are using a mobile device, make sure you have installed a compatible printing From the printer control panel,
  • HP OfficeJet Pro 6970 | User Guide - Page 108
    name from the list of wireless networks shown such as DIRECT-**-HP OfficeJet Pro 6970 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. To print from a wireless-capable computer (Windows) 1. Make sure you have turned
  • HP OfficeJet Pro 6970 | User Guide - Page 109
    as DIRECT-**-HP OfficeJet Pro 6970 (where ** are the unique characters to identify your printer). If Wi-Fi Direct is turned on with security, enter the password when prompted. 4. Add the printer. a. Open System Preferences . b. Depending on your operating system, click Printers & Scanners . c. Click
  • HP OfficeJet Pro 6970 | User Guide - Page 110
    more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax . 3. Click Maintain Your Printer. HP Utility (OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information. NOTE: The features
  • HP OfficeJet Pro 6970 | User Guide - Page 111
    it on. 4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP OfficeJet Pro 6970 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 5. In a supported web browser on your
  • HP OfficeJet Pro 6970 | User Guide - Page 112
    or 0.0.0.0, it is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. ENWW Embedded web server 99
  • HP OfficeJet Pro 6970 | User Guide - Page 113
    problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for clearing the jam in the printer
  • HP OfficeJet Pro 6970 | User Guide - Page 114
    : If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur. ENWW Jams and paper-feed issues
  • HP OfficeJet Pro 6970 | User Guide - Page 115
    lower the output tray. To clear a paper jam from print zone 1. Press (the Power button) to turn off the printer. 2. Open the ink cartridge access door. 3. Check the paper path inside the printer. a. Lift the handle of the paper path cover and remove the cover. 102 Chapter 10 Solve a problem ENWW
  • HP OfficeJet Pro 6970 | User Guide - Page 116
    If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. c. Reinsert the paper path cover until it snaps into place. 4. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable
  • HP OfficeJet Pro 6970 | User Guide - Page 117
    the printer, and do the same as in the previous step to remove any torn pieces of paper. 5. Close the ink cartridge access door. 6. Press (the Power button) to turn on the printer. To clear a paper jam in the document feeder 1. Lift the cover of the document feeder. 104 Chapter 10 Solve a problem
  • HP OfficeJet Pro 6970 | User Guide - Page 118
    the printer, more paper jams are likely to occur. 4. Close the document feeder cover, pressing down firmly until it snaps into place. If the above solutions do not resolve the problem, click here for more online troubleshooting. Clear a print carriage jam Resolve a print carriage jam. Use an HP
  • HP OfficeJet Pro 6970 | User Guide - Page 119
    the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. ● Load paper into the printer only when it is not printing. ● Multiple pages are being picked up 106 Chapter 10 Solve a problem ENWW
  • HP OfficeJet Pro 6970 | User Guide - Page 120
    or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in
  • HP OfficeJet Pro 6970 | User Guide - Page 121
    next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending on your operating system, do one of the following: ● Windows 10: From the
  • HP OfficeJet Pro 6970 | User Guide - Page 122
    Windows Start menu, right click My Computer. ii. Click Manage, and then click Services and Applications. iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct printer is set as the default printer
  • HP OfficeJet Pro 6970 | User Guide - Page 123
    To clear the print queue a. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu. ● Windows 8.1 and Windows 8: Point to or
  • HP OfficeJet Pro 6970 | User Guide - Page 124
    print quality (Windows) 1. Make sure you are using original HP cartridges. 2. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and print quality from the Quality Settings drop-down list. ● In the printer software, click Print, Scan
  • HP OfficeJet Pro 6970 | User Guide - Page 125
    (Windows). c. In the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support
  • HP OfficeJet Pro 6970 | User Guide - Page 126
    Select your printer from the list of devices at the left of the window. d. Click Align. e. Click Align and follow the onscreen instructions. f. Click All Settings to return to the Information and Support pane. 6. Print a test page. To print a test page a. Load Letter or A4 plain, white paper in the
  • HP OfficeJet Pro 6970 | User Guide - Page 127
    then touch ( Setup ). c. Touch Printer Maintenance , touch Align Printhead, and then follow the onscreen instructions. 5. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer display a. Load letter, A4, or legal unused plain white paper into the
  • HP OfficeJet Pro 6970 | User Guide - Page 128
    Scan issues HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions
  • HP OfficeJet Pro 6970 | User Guide - Page 129
    , continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not
  • HP OfficeJet Pro 6970 | User Guide - Page 130
    problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Connect one . Figure 10-1 Back view of the printer 1 Telephone wall jack. 2
  • HP OfficeJet Pro 6970 | User Guide - Page 131
    , then one or more pieces of the equipment is causing problems; try adding them back one at a one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems
  • HP OfficeJet Pro 6970 | User Guide - Page 132
    phone line. Troubleshoot fax problems Troubleshoot fax problems Use an HP online troubleshooting wizard. Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help
  • HP OfficeJet Pro 6970 | User Guide - Page 133
    phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes ● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and (the Power button) light
  • HP OfficeJet Pro 6970 | User Guide - Page 134
    ; otherwise, the printer cannot receive the fax. ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. ● If you have a computer dial-up
  • HP OfficeJet Pro 6970 | User Guide - Page 135
    number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, 122 Chapter 10 Solve a problem ENWW
  • HP OfficeJet Pro 6970 | User Guide - Page 136
    wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network key). NOTE: This utility is only available for Windows operating system. The Windows computer
  • HP OfficeJet Pro 6970 | User Guide - Page 137
    . If you know that antivirus or firewall software is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. ● Learn more about using the HP Print and Scan Doctor. Click here to go online for more information. At this time
  • HP OfficeJet Pro 6970 | User Guide - Page 138
    printhead, see Maintain the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region
  • HP OfficeJet Pro 6970 | User Guide - Page 139
    , the wireless radio on the printer should be turned on. If it is off or if the printer is connected using Ethernet, the list is not displayed. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page
  • HP OfficeJet Pro 6970 | User Guide - Page 140
    . Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint , check the following: ● Make sure the printer is connected to the
  • HP OfficeJet Pro 6970 | User Guide - Page 141
    scans, and affect the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer away from the interior of the printer, as well as from the printer control panel. 128 Chapter 10 Solve a problem ENWW
  • HP OfficeJet Pro 6970 | User Guide - Page 142
    paper, you can clean the rollers and separator pad. To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer feeder. Maintain the printhead and cartridges If you are experiencing problems with printing, you might have a problem with the printhead. You should
  • HP OfficeJet Pro 6970 | User Guide - Page 143
    the life of the cartridges. ● Clean the printhead if your printed output is streaked or has any incorrect or missing colors. There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of
  • HP OfficeJet Pro 6970 | User Guide - Page 144
    mode. TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is
  • HP OfficeJet Pro 6970 | User Guide - Page 145
    on the printer, such as HP OfficeJet Pro 6970) ● Product number (located near the cartridge access area) ● Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product
  • HP OfficeJet Pro 6970 | User Guide - Page 146
    to 105 g/m2 [16 to 28 lb]): Up to 60 (text printing) Document feeder capacity ● Plain paper sheets (60 to 90 g/m2 [16 to 24 lb]): Up to 35 Paper size and weights For the list of supported paper sizes, see the HP printer software. ● Plain paper: 60 to 105 g/m2 (16 to 28 lb) ● Envelopes: 75 to
  • HP OfficeJet Pro 6970 | User Guide - Page 147
    , see the HP printer software. ● Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size: ● Scanner glass: 216 x 297 mm (8.5 x 11.7 inches) ● Document feeder: 216 x 356 mm (8.5 x 14 inches) Fax specifications ● Walk-up black-and-white and color fax capability. ● Manual fax send
  • HP OfficeJet Pro 6970 | User Guide - Page 148
    Supported file types: TIFF and PDF ● Supported fax types: black-and-white faxes Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Regulatory information The printer Notice - Products with wireless functionality - European telephone
  • HP OfficeJet Pro 6970 | User Guide - Page 149
    a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1501-01. This regulatory number should not be confused with the marketing name (HP OfficeJet Pro 6970 All-in-One series, etc.) or product numbers (J7K34A, etc.). FCC statement 136 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6970 | User Guide - Page 150
    Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Visual display workplaces statement for Germany ENWW Regulatory information 137
  • HP OfficeJet Pro 6970 | User Guide - Page 151
    Notice to users of the U.S. telephone network: FCC requirements 138 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6970 | User Guide - Page 152
    Notice to users of the Canadian telephone network ENWW Regulatory information 139
  • HP OfficeJet Pro 6970 | User Guide - Page 153
    Notice Products bearing the CE marking comply with one or more of the following EU Directives as may HP Deutschland GmbH, HQ-TRE, Schickardstrasse 32, 71034 Boeblingen, Germany Products with wireless functionality point. In the event of problems, you should contact your equipment supplier in
  • HP OfficeJet Pro 6970 | User Guide - Page 154
    Declaration of conformity ENWW Regulatory information 141
  • HP OfficeJet Pro 6970 | User Guide - Page 155
    products This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in
  • HP OfficeJet Pro 6970 | User Guide - Page 156
    Notice to users in Canada Notice to users in Taiwan ENWW Regulatory information 143
  • HP OfficeJet Pro 6970 | User Guide - Page 157
    /hpinfo/globalcitizenship/environment ● Eco-Tips ● European Union Commission Regulation 1275/2008 ● Paper ● Plastics ● Material safety data sheets ● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● Disposal of waste equipment by users ● Chemical substances ● Restriction
  • HP OfficeJet Pro 6970 | User Guide - Page 158
    recycling of HP products, please visit: www.hp.com/recycle HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of
  • HP OfficeJet Pro 6970 | User Guide - Page 159
    the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as
  • HP OfficeJet Pro 6970 | User Guide - Page 160
    China SEPA Eco Label User Information China Energy Label for Printer, Fax and Copier ENWW Environmental product stewardship program 147
  • HP OfficeJet Pro 6970 | User Guide - Page 161
    The Table of Hazardous Substances/Elements and their Content (China) 148 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6970 | User Guide - Page 162
    Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) EPEAT ENWW Environmental product stewardship program 149
  • HP OfficeJet Pro 6970 | User Guide - Page 163
    Battery disposal in Taiwan California Perchlorate Material Notice 150 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6970 | User Guide - Page 164
    EU Battery Directive ENWW Environmental product stewardship program 151
  • HP OfficeJet Pro 6970 | User Guide - Page 165
    Battery notice for Brazil 152 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6970 | User Guide - Page 166
    B backup fax 46 baud rate 55 black and white pages fax 41 blocked fax numbers set up 48 both sides, print on 28 broadcast faxing send 44 buttons, control panel 8 C carriage clear carriage jams 105 cartridge access door, locating 7 Cartridges 7 cartridges 88 check ink levels 86 locating 7 replace 86
  • HP OfficeJet Pro 6970 | User Guide - Page 167
    43, 44 multi-feeds, troubleshoot 106 N networks connector illustration 7 IP settings 93 link speed 93 settings, change 92 view and print settings 93 wireless communication setup 90 wireless settings 126 O OCR edit scanned documents 37 operating systems supported 133 OS X HP Utility 97 output tray
  • HP OfficeJet Pro 6970 | User Guide - Page 168
    P paper clear jams 100 HP, order 12 load tray 13 selecting 12 skewed pages 106 specifications 133 troubleshoot feeding 106 paper-feed problems, troubleshoot 106 parallel phone systems answering machine setup 73 countries/regions with 60 distinctive ringing setup 64 DSL setup 63 ISDN setup 64 modem
  • HP OfficeJet Pro 6970 | User Guide - Page 169
    failed 118 hardware, failed 116 port connection, failed 117 setup 79 telephone wall jack 116 tone dialing 54 trays clear paper jams 100 load paper 13 locating 6 paper-width guides illustration 6 troubleshoot feeding 106 troubleshoot answering machines 122 control panel help system 125 embedded web
  • HP OfficeJet Pro 6970 | User Guide - Page 170
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