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HP OfficeJet Pro 6970 User Guide - Page 113

Solve a problem, Jams and paper-feed issues, Clear a paper jam

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10 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support services listed in HP support to obtain assistance. This section contains the following topics: ● Jams and paper-feed issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for clearing the jam in the printer or in the document feeder and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations inside the printer. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. 100 Chapter 10 Solve a problem ENWW

Section	Page
How do I?	14
Get started	15
Accessibility	15
HP EcoSolutions (HP and the Environment)	15
Manage power	16
Quiet Mode	17
Optimize Printing Supplies	18
Understand the printer parts	18
Top and front view	19
Printing supplies area	20
Back view	20
Use the printer control panel	20
Overview of buttons and lights	21
Control panel display icons	21
Function tabs	22
Change printer settings	23
Use shortcuts	23
Dashboard	23
Paper basics	23
Recommended papers for printing	24
Order HP paper supplies	25
Tips for selecting and using paper	25
Load paper	26
Load an original on the scanner glass	32
Load an original in the document feeder	32
Update the printer	33
Open the HP printer software (Windows)	34
Turn the printer off	34
Print	35
Print documents	35
Print brochures	36
Print on envelopes	37
Print photos	38
Print on special and custom-size paper	39
Print on both sides (duplexing)	41
Print with AirPrint™	42
Tips for successful printing	42
Copy and scan	45
Copy	45
Scan	45
Scan to a computer	46
Scan to a memory device	47
Scan to email	47
Set up Scan to Email	47
Scan a document or photo to email	48
Change account settings	49
Scan using Webscan	49
Scanning documents as editable text	50
Scan documents as editable text	50
Guidelines for scanning documents as editable text	51
Create a new scan shortcut (Windows)	51
Change scan settings (Windows)	52
Tips for copy and scan success	53
Fax	54
Send a fax	54
Send a standard fax	54
Send a standard fax from the computer	55
Send a fax from a phone	55
Send a fax using monitor dialing	56
Send a fax using printer memory	56
Send a fax to multiple recipients	57
Send a fax in Error Correction Mode	57
Receive a fax	58
Receive a fax manually	58
Set up backup fax	59
Reprint received faxes from memory	59
Forward faxes to another number	60
Set automatic reduction for incoming faxes	60
Block unwanted fax numbers	61
Receive faxes using HP Digital Fax	62
Set up phone book contacts	62
Create and edit a phone book contact	63
Create and edit a group phone book contact	63
Delete phone book contacts	64
Print a list of phone book contacts	65
Change fax settings	65
Configure the fax header	65
Set the answer mode (Auto answer)	65
Set the number of rings before answering	66
Change the answer ring pattern for distinctive ring	66
Set the dial type	67
Set the redial options	67
Set the fax speed	68
Set the fax sound volume	68
Fax and digital phone services	69
Fax on Voice over Internet Protocol	69
Use reports	69
Print fax confirmation reports	70
Print fax error reports	71
Print and view the fax log	71
Clear the fax log	71
Print the details of the last fax transaction	71
Print a Caller ID Report	72
View the Call History	72
Additional fax setup	72
Set up faxing (parallel phone systems)	73
Select the correct fax setup for your home or office	74
Case A: Separate fax line (no voice calls received)	75
Case B: Set up the printer with DSL	76
Case C: Set up the printer with a PBX phone system or an ISDN line	77
Case D: Fax with a distinctive ring service on the same line	77
Case E: Shared voice/fax line	78
Case F: Shared voice/fax line with voice mail	80
Case G: Fax line shared with computer modem (no voice calls received)	80
Set up the printer with a computer dial-up modem	81
Set up the printer with a computer DSL/ADSL modem	82
Case H: Shared voice/fax line with computer modem	83
Shared voice/fax with computer dial-up modem	83
Shared voice/fax with computer DSL/ADSL modem	84
Case I: Shared voice/fax line with answering machine	86
Case J: Shared voice/fax line with computer modem and answering machine	87
Shared voice/fax line with computer dial-up modem and answering machine	87
Shared voice/fax line with computer DSL/ADSL modem and answering machine	89
Case K: Shared voice/fax line with computer dial-up modem and voice mail	90
Serial-type fax setup	92
Test fax setup	92
Web Services	94
What are Web Services?	94
Set up Web Services	94
Use Web Services	96
HP ePrint	96
Print apps	97
Remove Web Services	97
Work with cartridges	98
Information on cartridges and the printhead	98
Check the estimated ink levels	99
Replace the cartridges	99
Order cartridges	101
Store printing supplies	101
Anonymous usage information storage	102
Ink cartridge warranty information	102
Network setup	103
Set up the printer for wireless communication	103
Before you begin	103
Set up the printer on your wireless network	104
Change the connection type	104
Test the wireless connection	105
Turn on or off the wireless capability of the printer	105
Change network settings	105
Use Wi-Fi Direct	107
Printer management tools	110
Toolbox (Windows)	110
HP Utility (OS X)	110
Embedded web server	110
About cookies	111
Open the embedded web server	111
Embedded web server cannot be opened	112
Solve a problem	113
Jams and paper-feed issues	113
Clear a paper jam	113
Read general instructions in the Help for clearing paper jams	113
Clear a print carriage jam	118
Read general instructions in the Help for clearing a print carriage jams	118
Learn how to avoid paper jams	119
Solve paper-feed problems	119
Printing issues	120
Fix problems with page not printing (unable to print)	120
Read general instructions in the Help for unable to print issues	120
Fix print quality issues	124
Read general instructions in the Help for resolving print quality issues	124
Copy issues	127
Scan issues	128
Fax issues	128
Run the fax test	128
What to do if the fax test failed	129
Troubleshoot fax problems	132
Read general instructions in the Help for specific fax problems	132
The display always shows Phone Off Hook	132
The printer is having problems sending and receiving faxes	133
The printer cannot receive faxes, but can send faxes	134
The printer cannot send faxes, but can receive faxes	135
Fax tones are recorded on my answering machine	135
The computer cannot receive faxes (HP Digital Fax)	136
Network and connection issues	136
Fix wireless connection	136
Find network settings for wireless connection	136
Fix Wi-Fi Direct connection	137
Fix Ethernet connection	137
Printer hardware issues	137
Get help from the printer control panel	138
Understand printer reports	139
Printer status report	139
Network configuration page	139
Print quality report	139
Wireless test report	139
Web access test report	140
Solve problems using Web Services	140
Maintain the printer	140
Clean the scanner glass	141
Clean the exterior	141
Clean the document feeder	142
Maintain the printhead and cartridges	142
Restore original factory defaults and settings	143
HP support	144
Technical information	146
Specifications	146
Regulatory information	148
Regulatory model identification number	149
FCC statement	149
Notice to users in Korea	150
VCCI (Class B) compliance statement for users in Japan	150
Notice to users in Japan about the power cord	150
Noise emission statement for Germany	150
Visual display workplaces statement for Germany	150
Notice to users of the U.S. telephone network: FCC requirements	151
Notice to users of the Canadian telephone network	152
Notice to users of the German telephone network	153
Australia wired fax statement	153
European Union Regulatory Notice	153
Products with wireless functionality	153
European telephone network declaration (Modem/Fax)	153
Declaration of conformity	154
Regulatory information for wireless products	155
Exposure to radio frequency radiation	155
Notice to users in Brazil	155
Notice to users in Canada	156
Notice to users in Taiwan	156
Notice to users in Mexico	157
Notice to users in Japan	157
Notice to users in Korea	157
Environmental product stewardship program	157
Eco-Tips	158
European Union Commission Regulation 1275/2008	158
Paper	158
Plastics	158
Material safety data sheets	158
Recycling program	158
HP inkjet supplies recycling program	158
Power consumption	159
Disposal of waste equipment by users	159
Chemical substances	159
Restriction of hazardous substance (Ukraine)	159
Restriction of hazardous substance (India)	159
China SEPA Eco Label User Information	160
China Energy Label for Printer, Fax and Copier	160
The Table of Hazardous Substances/Elements and their Content (China)	161
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	162
EPEAT	162
Battery disposal in Taiwan	163
California Perchlorate Material Notice	163
EU Battery Directive	164
Battery notice for Brazil	165