HP Photosmart 370 HP Photosmart 370 series User's Guide - Page 50

Bluetooth printing problems, My Bluetooth device cannot find the printer.

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memory to the memory card, the marks do not transfer. Mark photos for printing after you transfer them from the digital camera's internal memory to the memory card. Bluetooth printing problems Before contacting Customer Care, read this section for troubleshooting tips, or go to the online support services at www.hp.com/support. Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter and your device with Bluetooth wireless technology. My Bluetooth device cannot find the printer. ● Make sure the HP Bluetooth wireless printer adapter is plugged into the camera port on the front of the printer. The light on the adapter flashes when the adapter is ready to receive data. ● Bluetooth Accessibility may be set to Not visible. Change this setting to Visible to all as follows: - Press Menu to display the printer menu. - Select Bluetooth, then press OK. - Select Accessibility, then press OK. - Select Visible to all, then press OK. ● Bluetooth Security level may be set to High. Change this setting to Low as follows: - Press Menu to display the printer menu. - Select Bluetooth, then press OK. - Select Security level, then press OK. - Select Low, then press OK. ● The Passkey (PIN) that the device with Bluetooth wireless technology is using for the printer may be incorrect. Make sure the correct Passkey for the printer is entered in the device with Bluetooth wireless technology. ● You may be too far from the printer. Move the device with Bluetooth wireless technology closer to the printer. The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 30 feet (10 meters). No page came out of the printer. The printer may not recognize the type of file sent by the device with Bluetooth wireless technology. For a list of the file formats that the printer supports, see Specifications. Print quality is poor. The photo you printed may be low resolution. For better results in the future, set the digital camera to a higher resolution. Be aware that photos taken with VGA-resolution cameras, such as those found in wireless phones, may not have high enough resolution to produce a high-quality print. HP Photosmart 370 series User's Guide 47

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memory to the memory card, the marks do not transfer. Mark photos for printing after
you transfer them from the digital camera's internal memory to the memory card.
Bluetooth printing problems
Before contacting Customer Care, read this section for troubleshooting tips, or go to
the online support services at
www.hp.com/support
. Be sure to also read the
documentation that came with your HP Bluetooth wireless printer adapter and your
device with Bluetooth wireless technology.
My Bluetooth device cannot find the printer.
●
Make sure the HP Bluetooth wireless printer adapter is plugged into the camera
port on the front of the printer. The light on the adapter flashes when the adapter
is ready to receive data.
●
Bluetooth
Accessibility
may be set to
Not visible
. Change this setting to
Visible
to all
as follows:
–
Press
Menu
to display the printer menu.
–
Select
Bluetooth
, then press
OK
.
–
Select
Accessibility
, then press
OK
.
–
Select
Visible to all
, then press
OK
.
●
Bluetooth
Security level
may be set to
High
. Change this setting to
Low
as
follows:
–
Press
Menu
to display the printer menu.
–
Select
Bluetooth
, then press
OK
.
–
Select
Security level
, then press
OK
.
–
Select
Low
, then press
OK
.
●
The Passkey (PIN) that the device with Bluetooth wireless technology is using for
the printer may be incorrect. Make sure the correct Passkey for the printer is
entered in the device with Bluetooth wireless technology.
●
You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance between
the device with Bluetooth wireless technology and the printer is 30 feet (10
meters).
No page came out of the printer.
The printer may not recognize the type of file sent by the device with Bluetooth
wireless technology. For a list of the file formats that the printer supports, see
Specifications
.
Print quality is poor.
The photo you printed may be low resolution. For better results in the future, set the
digital camera to a higher resolution. Be aware that photos taken with VGA-resolution
cameras, such as those found in wireless phones, may not have high enough
resolution to produce a high-quality print.
HP Photosmart 370 series User's Guide
47