HP XM600 hp toptools 5.5 device manager, user's guide

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  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 1
    HP Toptools 5.5 User Guide
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 2
    specifications contained in this document are subject to change Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 3
    or hubs and switches. This User Guide will provide instructions on the installation and use of toptools. For instructions on using HP Toptools Enterprise Products, refer to the User Guide for each specific product. Organization of this Guide This guide introduces you to toptools and suggests ways
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    toptools User Guide • New Property Pages. Support information has been added for Instant Support Tuner, PartSurfer, and Smart Search. • Simpler toptools is available on the toptools CD at \Online Training\start.html or from the Hewlett-Packard web site at ftp://ftp.hp.com/pub/toptools/Training
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    the Drivers/Firmware Version Database 55 Managing the TFTP Server...56 Managing Toptools Services...56 Installing the Toptools MMC Snap-In ...56 Using the System Performance Advisor 57 Performance Button ...58 System Performance ...58 Standard Report ...58 Custom Reports...58 Starting Performance
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    toptools User Guide HP Toptools for Desktops ...68 Locating Personal Computers...68 Updating Drivers/Firmware ...69 Preventative Maintenance ...71 HP Toptools for Servers ...74 Obtaining Operational Status...74 Obtaining Software and Driver Information ...74 Finding a Bad Hard Disk Drive Using the
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    resources such as printers through HP Web JetAdmin, or distribute software such as drivers or BIOS to HP personal computers and Netservers. • Security Management. Toptools allows users to configure access to HP products through actions such as Lock System for an HP Vectra, or configuring MAC address
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 8
    specific management to the following HP products: • HP Vectra and Brio Desktops • HP Kayak and Visualize Workstations • HP Omnibook Notebooks • HP Netservers • HP ProCurve and AdvanceStack networking devices • HP LaserJet and JetDirect products • HP Jornada PC Companions • HP SureStore products • HP
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 9
    that supports the toptools background components. It starts up when the system boots, without any user log-on. Toptools Services provides the following: ♦ Start up of configured toptools components when the system boots, including dependency checking. ♦ Scheduling of components at specific times
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    toptools User Guide Toptools Databases • The Device Database (MEDS.mdb). The Managed Elements Data Revision Management Database (RMDB.mdb). This database stores information about software updates for HP personal computers, Netservers, and ProCurve networking devices. • The System Performance
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    file for changes or additions to the installation instructions in this User Guide. Hardware and Software Requirements Toptools consists of Hardware requirements Processor Intel Pentium 266MHz or better Memory Hard Drive Video Network Adapter Mouse • 128 MB RAM or better • Paging file of 150 MB
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    requirements: User Guide Access • Local . IPX Addressing Optional. Microsoft IPX/SPX and Netware Client Services are needed to manage Novell Netware clients and servers that Personal Web Server. • Windows NT - included as part of toptools installation • Windows 2000 - you will be memory. 12
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    (e.g. HP Vectra VL800). The faster the processor and more RAM the better your performance will be. If you do not require the Hubs and Switches component, do not install it. If you need to install the Hubs and Switches component, the following is recommended: Set Traffic Data collection to Manual
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    Guide go Tools => Internet Options => Connections => LAN Settings => Bypass proxy box). Also, be certain the user at the browser must be prepared to supply a valid Windows user name and password. When using . Refer to the Application Note "HP Toptools Security" for more information on
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 15
    and webagent technology. Instructions for installing HP Netserver (toptools) agents is provided in the Toptools for Servers Administration Guide and on the Net Server Navigator CD. The latest information and downloads can be obtained at http://www.hp.com/toptools. • HP ProCurve and AdvanceStack
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    must be running agent software provided by their manufacturer (e.g. SNMP support enabled in Cisco routers) or by another provider (e.g. Microsoft SNMP services installed on a non-HP server or the Intel LanDesk client installed on a non-HP PC). In all cases, the agent technology must adhere to
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    Guide (4) Power On will work with systems that support standard Magic Packet technology. (5) If a device supports specific device may be manually set using the Device Communication dialog. Installation Procedure This section will provide step-by-step instructions .hp.com/toptools. Go to the download
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    User Guide Step 1: Close other applications and run CD:\setup.exe or begin the installation process from the web site download page. hardware and networking requirements, but needs to install both SNMP and IIS services. As shown in the dialog above, the wizard will indicate which components
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    Network Performance Advisor and topology mapping. These applications manage HP ProCurve and AdvanceStack products. Adds software needed to manage HP Netservers and Toptools Remote Control cards. Provides specific management of HP personal computer products. Functions like software version control
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    toptools User Guide Step 4: Integrating Web JetAdmin. If you selected Web you to perform a local installation or link to a remote Web JetAdmin server on the network. HP Web JetAdmin supports a number of platforms including Unix. If linking to a remote server, the toptools installation wizard
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    toptools User Guide Step 5: Integrating SCM. If you want to link toptools with a Service Control Manager (SCM) installation you can do so during installlation. (Note you can will cause a "Launch ServiceControl Manager" action being added to the action menu for all HP-UX and Linux systems. 21
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    Guide Step 6: Create toptools service account. Toptools uses a local Windows user account "toptools service" to provide system access to the toptools services onto an NTFS partition. Refer to the White Paper "HP Toptools Security" (www.hp.com/toptools) for more information. If there was a
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    User Guide Step 7: Select toptools admin account. Toptools uses a domain Windows user account "toptools admin" to provide domain access to managed systems. If the toptools system is part of a workgroup and is not part of a domain, a local account will be created. If the system is part of
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    toptools Step 8. Select the toptools program folder. User Guide Step 9: License agreement and warranty. Software license and warranty notices will be displayed. Clicking Yes will indicate that you have read and accept the terms.
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    to allow you to order a CD. Once the files have been downloaded or if you are installing from a CD, you will then be guided through any needed system software installation. The message window on the right shows need the CD for SNMP and/or IIS if these services have not already been installed. 25
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    toptools User Guide The wizard will provide instructions for installling components. When configuring the SNMP service, it is important to remember that you are also configuring an SNMP agent that will allow the toptools server to be managed. Refer to your
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    Yes to overwrite them. • If you receive a message about Auto Alert, click Continue. (Information about Auto Alert is given in the HP Toptools for Servers Administrator Guide.) • If you do not have a copy of Acrobat Reader installed, the installation wizard will install the reader for you. This is
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    toptools User Guide Step 12: Configure Advanced Settings option When all the selected toptools components have been installed, you may choose to make advanced configuration settings for discovery before starting toptools. Depending on the size of your network, you may want to configure discovery
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    toptools User Guide Toptools uses many mechanisms for discovery, including reading the ARP (Address Resolution traffic, you should only enable discovery types that your network or environment supports. You must enable either IP or IPX discovery. Schedule discovery for a time when most PCs are
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    Guide a community name for any routers or devices that support ARP, you will need Ping Discovery enabled to agents, such as HP personal computers with the toptools server has Netware Client services installed. It is required to or firmware updates. When enabled, toptools will update inventory data
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    Guide Step 14: Complete installation and reboot. At this point you can review the readme file (recommended), and have the toptools services started. If your system requires a final reboot before starting instructions provided under Toptools Consoles earlier in this section for supported browsers
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    toptools User Guide 32
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    change device configuration or troubleshoot problems. • Use tools that allow you to update device software such as BIOS and agents. • Use tools that allow you to monitor network and system utilization. • Control the configuration of the toptools server and its services. To access this information
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    role and discovery status guided tour, version, and training Toptools Home Page The Home page offers an option to view the Guided Tour (a short displayed during the session. Each of the buttons displays a specific collection of controls or applications when clicked. For example clicking on
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    Buttons: User Guide Home Devices Maps Alerts Inventory Performance Policies Settings Help Select the toptools Home page, or pages describing the features of each of the installed toptools components, such as HP Toptools for Hubs & Switches. Display the Device Selector with a specific tab (or
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    Guide the computer or device used by the Domain Name Service. This may be a DNS host name, Windows been detected on the device. If the device supports WMI and is Windows NT, the graphic will appear indicates a Windows 2000 or Windows XP with the HP WMI agent. Indicates if a web server application
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    toptools User Guide While browsing devices within the Device Selector, you may wish to obtain more details about the device, or perform management tasks. To access the menu
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    toptools User Guide The Alert Log The Alert Log provides you with a quick look at Displays the 20 devices having the most critical alerts. Drivers/Firmware Update Status View Audit Events Displays a log of driver/firmware update actions that are scheduled or have occurred for the selected
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    User Guide The an extensive online Help system designed to provide detailed instructions for toptools functions and dialogs. Toptools offers two For example, the menu option 'Power Off' will only be available for HP personal computers or Netservers that support it. If your device or collection
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    Device Selector, and then execute the action 'Update Discovery'. Actions dependent on hardware type, management protocol, or model: Power On Power Off Reboot Change Support Information Personal computers with DMI and HP Netservers with the HP Toptools Remote Control card installed. Will execute
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    Launch e-Diagtools NT WebAdmin Page Start/Stop Sending Traps Remote Control Related Devices Update Firmware SNMP/Trap Configuration HP personal computers. Select the shared printer and driver and deploy settings and driver to managed PCs. HP personal computers. Configure e-Diagtools such
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 42
    dynamic information directly supplied by the device. If the device is inaccessible, toptools will provide information from data that has been stored in MEDS by the inventory collection process. The following sequence of graphics shows toptools property pages for an HP Vectra PC running Windows
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    toptools The Identity page, shown below, displays a short summary of the PCs configuration and location. User Guide 43
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    toptools User Guide The Status page provides a collection of buttons and controls to browse device status, including a view of the Windows Event Log on the managed PC. The Configuration page (shown below) displays detailed statistics and information about the device's configuration. 44
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    toptools User Guide 45
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    toptools User Guide The Security page allows you to modify passwords and security settings such as enabling or disabling floppy drives or power-on control. The Reports page (below) can display summary or extensive configuration reports of the device you are browsing. 46
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    toptools User Guide 47
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    toptools User Guide The e-Diagtools page (above) provides access to the tools and diagnostic configuration information. 48
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    toptools User Guide The Support page provides information on where to obtain support for the device at HP, and also offers space for corporate IT departments or resellers to offer support information to users or system administrators. Property pages or management home pages vary depending on the
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    toptools User Guide The HP ProCurve Switch Management Home page is shown above and toptools property pages for an HP Netserver are shown below. 50
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    Guide HP Web JetAdmin property pages are available when the toptools server has been linked to a Web JetAdmin server, or when the LaserJet device has a JetDirect interface that supports then on a userconfigurable schedule. To configure the update schedule, click the Settings button in the Navigation
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    toptools User Guide systems. Check which protocols are enabled based on what is the network. If the device fails to respond, it may indicate a network problem between the toptools server and the device, a problem with the device's networking configuration, or that the device is down. Polling
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    . For information about configuring the discovery process, refer to the online Help system, or read the Installation Procedure section of this User Guide. Auditing Auditing tracks the activities of the toptools server and console users and saves these activities to the Windows Event Application Log
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    toptools User Guide To configure auditing, click the Settings button in the Navigation Panel and select Auditing. There are two options in the Alerts button in the Navigation Panel. For more information on configuring and creating actions, refer to the instructions provided within online Help. 54
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    package has not yet been downloaded from the HP website, it will download it for you. To maintain the database, click the Settings button and select Drivers/Firmware. This will display a page that allows you to update the local database from an HP website immediately or schedule regular automatic
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    Guide To use this feature, you must configure the toptools server internet connection by accessing the Internet & E-mail Settings dialog. Managing the TFTP Server To distribute software to HP networking products, a TFTP server is installed on the toptools server. You may start and stop this service
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    Guide Using the System Performance Advisor The System Performance Advisor is included in toptools. The System Performance Advisor can monitor CPU, memory as having DMI • On non-HP systems you must install the HPResMon information is displayed as a color-coded graphic. The System Performance Advisor
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    toptools User Guide Note that for the first 15 minutes after collection is started, the message "Data Unavailable" will be an agent when collection is turned on. You must manually install the agent on Windows 9x systems. Refer to the online help for detailed instructions for deployment. 58
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    toptools User Guide Creating A Custom Group 1. Create one or more custom groups containing devices page displays the System Performance Thresholds page. On this page you can set threshold levels for CPU, Memory, Disk I/O, and Storage utilization for the selected group of devices. You can also set
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 60
    Guide Thresholds on Windows 95 and Windows 98 systems can only be set for CPU color band for the parameter (CPU, Memory, Disk I/O, or Storage) start collection is complete or the process times out. Toptools will wait for approximately 15 minutes before timing out. If the process times out an error
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    Guide operating system has not been fully identified by discovery, you may receive an error message. During the deployment a warning message will be displayed on the toptools correct the problem by reselecting the device(s) and clicking on "Start Collection" again. This problem does not occur on
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    toptools User Guide System Prerequisites In order for toptools to monitor an NT system: • The the new device(s). 10. Click on the Start Collection button. Installing Performance Agents on HP Windows 9X Systems HP Windows 9X systems require the HP Toptools agent. (You must select the optional
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    toptools User Guide Performance Reports The System Performance Advisor provides the following report formats: • Standard • Customized Standard Report The System Performance Standard Report provides a summary of the last
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    toptools User Guide Custom Reports The System Performance Custom Reports function allows you to create a customized performance report. You can select the following: • Device Group • Parameter set • Time
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    toptools 4. Select the parameters for the report. User Guide 5. Select the time period for the report. 65
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    toptools User Guide 6. Select Average or Detailed data and select a set of Minimum, Maximum, or Average data. Sample System Performance Report 7. A sample report will be displayed. If it is what you want, click Display Report. This will display the report data that you have requested. 66
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    toptools User Guide 8. You can click Back to select or create a different report. If you had originally selected to create a New report you could now name and save the report template by clicking on Save Report Settings. 67
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    toptools User Guide HP Toptools for Desktops HP Toptools for Desktops provides extensive management control of your HP personal computers. Through use the toptools console to: • Locate PCs within a site • Update software/firmware on PCs (also available for netservers) • Perform preventative
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    toptools Updating Drivers/Firmware User Guide On occasion, you may need to update the software (BIOS, drivers, agents) of your HP personal computers to support changes in your hardware or operating systems. Using toptools you can distribute software to one or more PCs through a simple wizard
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    toptools User Guide 5. Click Next. This will display information for the from the HP web site. When download is complete, click Next. 7. The next display shows which packages can be installed by toptools and which ones require manual installation. To save work before the system is powered off. 70
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    Guide 8. After you have made your selections the firmware or drivers installation will take place or be scheduled. The status of the firmware downloads can be checked by clicking on Report in Manage Drivers/Firmware or in the View Softwre Update to fix or prevent problems before they escalate. In
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    User Guide Browsing through the property pages to check the current configuration and status of the PC: • Check the Status - Overview page. The first step in identifying a potential PC problem. • Determine the configuration, the operating system level, the BIOS version, and driver versions
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    toptools User Guide As shown here, toptools has received an alert indicating a possible high average CPU Utilization event. Toptools provides suggestions on how to follow up with the problem. Upon resolution or following action taken on this alert, you may wish to close the alert. Before you close
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    this first example, imagine that you've received a Proactive Notification email from Hewlett-Packard describing a problem that is resolved through installation of a newer BIOS version. You need to check to see which servers need a BIOS update. To obtain a quick inventory of your Netservers and their
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 75
    toptools User Guide 3. Click on the HP NetServer Revisions MIF item in the left panel and select Driver Revisions. This will display a report of the driver configuration for the server. You could also use the Reports tab on the server's Property page and view a detailed report to get
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    toptools User Guide Finding a Bad Hard Disk Drive Using the Disk Locator Tool In this example, toptools has notified you that a drive has gone bad in a Netserver located
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    toptools User Guide 3. When the server's identity page is loaded, click on the next figure). The Disk Drive Wizard displays information about the alert and provides tools to solve the problem. To assist the onsite technician in locating and replacing the correct drive, click the Locate button to
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    • Monitor network traffic levels For more information about using HP Toptools for Hubs & Switches, refer to the Hubs and Switches User Guide in the manuals directory of the toptools CD. Displaying Topology Maps When toptools is started, the discovery process discovers the devices on your network
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    toptools User Guide Configuring Map Preferences Click on the Preferences button in the Network Topology Maps page to launch the Server Settings page. The Server Settings page lets
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    toptools User Guide You can select what devices you would like displayed in You must stop and restart services for new map settings to take effect. To start/stop toptools services, select the Settings button in the Navigation Panel and click on Toptools Services. Topology Map View Double-click
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    toptools User Guide Move your cursor over a device to display a 'tool tip' with information about names on the map. Redraw the map. If new devices have been discovered, they will appear in the updated map. Show the map one level above the displayed map (unless you are already at the network level).
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    toptools User Guide Locating a Node To locate a particular end node, click the Locate Monitor, you may either click on the Examine Details button in the "Network Traffic" pane of the HP Toptools for Hubs & Switches Home page (accessed via the navigation panel by clicking the Home button and
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    Guide The five statistical attributes that are sampled by Traffic Monitor are: Utilization % Frames / sec Broadcasts / sec Multicasts / sec Errors Ethernet, IP, IPX, etc.) has a different frame or packet specification. The number of broadcast packets being transmitted over the network or segment
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    Guide can help you determine if there are any transient or intermittent problems for the segment, even though the current minute indicator shows appears. A set of default thresholds is provided for each network attribute and is specific to a segment and its type. The values shown for the Ethernet tab
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    toptools User Guide As a network attribute reaches a certain threshold, a corresponding color (either green, Network Meter The Network Meter provides an "at-a-glance" look at the most severe traffic problem on the network being monitored during the current minute. To launch the Network Meter, click
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    toptools User Guide You can keep the Network Meter browser window anywhere on Who Are the Top 5 Talkers? The Top 5 View helps to answer the question, "Who is causing the problem (who are the top talkers) on the segment?" by displaying a graph identifying the top five nodes contributing to network
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 87
    Guide "moving" on your graph. Data is graphed and updated every minute. The Top 5 View displays up to 60 " and the time sampled above it. The color-coded stacked bars represent the activity for up to the (MAC) address • The network protocol or service being used. The highest network protocol for the
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    toptools User Guide 88
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 89
    troubleshooting tips. HP provides both online (website and email) and telephone support for toptools. Online Support and Information • Go to http://www.hp.com/toptools for information about toptools applications, downloadable components, and online support. • Use the following websites for specific
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    User Guide start.html or from the HewlettPackard web site at ftp://ftp.hp.com/pub/toptools/Training/start.html Performance and Troubleshooting PC, Win32 DMI service layer, SP Indication Error 403: Too many users are connected. The basic Microsoft Windows NT 4.0 Workstation product only supports
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 91
    toptools User Guide Description Cause/Remedy DMI 1.X or 2.X devices that report N/A in the Identity and "Reports" Property page. This is due to only having the DMI service layer, and not DMI instrumentation software installed. Install the latest HP Toptools for Desktops agent or other DMI
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    toptools User Guide 92
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    'code' within the computer that controls access to the hardware. Complementary Metal-Oxide Semiconductor. A part of the computer's memory, the specification of WBEM. Dynamic Domain Name Services. Microsoft Windows 2000 DNS services technology that actively updates records. Domain Name Services. A
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    detected by toptools. Power-On Self-Test. A series of tests the computer performs when it is turned on. Remote Desktop Management Interface. A program designed by HP to enable remote management of DMI 1.1 agents on HP personal computers. Because DMI 2.0 includes remote management support, all recent
  • HP XM600 | hp toptools 5.5 device manager, user's guide - Page 95
    troubleshooting tools for PCs and servers using Microsoft Windows. HP is downloading files services. Uniform Resource Locator. The address typically used by a web browser to a specific resource's location (e.g. a web site). Universal Serial Bus. Uninterruptable Power Supply. A power supply support
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    toptools User Guide 96
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HP Toptools 5.5
User Guide