HP XM600 hp toptools 5.5 device manager, user's guide - Page 91

toptools User Guide Description Cause/Remedy DMI 1.X or 2.X devices that report N/A in the Identity and "Reports" Property page. This is due to only having the DMI service layer, and not DMI instrumentation software installed. Install the latest HP Toptools for Desktops agent or other DMI client software. Some devices do not display 'all' Property pages or actions. The number and type of actions, and the property pages displayed are dependent on the type of device that is selected, whether or not it is an HP product, and which type (protocol) and version of agent is installed. New HP Kayak personal computers will typically have all available actions enabled with all Kayak property pages displayed and populated. A router from another vendor that only supports SNMP may have a few generic toptools actions and the two generic SNMP property pages displayed. In some cases, if toptools is not able to connect to the device's agent to obtain information dynamically, a limited set of information may be displayed which is obtained from the last inventory collection data stored within MEDS. In addition, when multiple devices are selected, toptools will display the 'lowest common denominator' of actions supported by all selected devices. That is, each device selected must support the action in order for it to be enabled within the menu. The "Actions" menu will close if you drag the mouse on the cascading "Security" menu enabled for HP personal computers. This is an AFC defect. Click on "Security" within the menu to bring up the cascade menu and then make your selection. Set SNMP Passwords (Communities) for SNMP devices does not change the community on the device. This dialog stores (sets) the SNMP communities within the toptools database to be used by MEDS during discovery or when obtaining information from a device. To change the SNMP community strings on a managed SNMP device, go to the device's operating system, such as telnet session or using an operating system tool like the Windows NT Network Properties dialog. Data is not always updated when you visit a page. Make sure to set your browser to check for newer versions of stored pages on every visit to the page (Internet Properties, General tab, Settings button). Netscape crashes periodically The Netscape Java JIT compiler fails occasionally. This compiler is not required for running toptools. An error toptools. If you experience this condition you can disable the Java JIT compiler to message is displayed stating eliminate the problem. "An application error has occurred and an application error log is being generated. Netscape.exe Exception: access violation ..." To disable the JIT compiler on Netscape: 1. If you wish to retain the JIT library for possible future use rename it to a different name (on Windows, the JIT is named "jit3240.dll" and is located in the directory >Netscape Directory