HP iPAQ rx4200 HP iPAQ Product Information Guide - Page 19

Changing the ActiveSync Connection Mode, Troubleshooting Help for Synchronization Issues

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English Changing the ActiveSync Connection Mode You can change the type of ActiveSync connection being used between your HP iPAQ and your PC (personal computer) to meet your specific needs. You should use USB Serial Sync Mode if you: ● Are having general problems with the ActiveSync connection between your HP iPAQ and your personal computer. ● Need to connect your HP iPAQ to your PC while you are using a virtual private network (VPN) tunnel from your personal computer. ● Are running personal or company-enforced firewall software on your personal computer. You should use RNDIS Sync Mode if you are transferring large files and do not experience any firewall connection issues between your HP iPAQ and your personal computer. To change the ActiveSync mode on your HP iPAQ: 1. Tap Start > Settings > Connections tab > ActiveSync Mode. 2. Select RNDIS Sync Mode or USB Serial Sync Mode. 3. Tap OK to change the ActiveSync mode. Troubleshooting Help for Synchronization Issues Following is a list of symptoms that may indicate synchronization issues are occurring: ● No ActiveSync chimes sound (or a gray icon displays), and there is no activity in the ActiveSync window on your personal computer. ● ActiveSync chimes sound, and the ActiveSync icon on your personal computer changes to a swirling green icon. The "retrieving settings" message appears on your personal computer, but the ActiveSync connection drops prior to establishing the partnership. ● ActiveSync is searching for a connection but none occurs. (The green icon on your personal computer continues to spin.) ENWW Setting Up Your HP iPAQ 13

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Changing the ActiveSync Connection Mode
You can change the type of ActiveSync connection being used between your
HP iPAQ and your PC (personal computer) to meet your specific needs.
You should use USB Serial Sync Mode if you:
●
Are having general problems with the ActiveSync connection between
your HP iPAQ and your personal computer.
●
Need to connect your HP iPAQ to your PC while you are using a virtual
private network (VPN) tunnel from your personal computer.
●
Are running personal or company-enforced firewall software on your
personal computer.
You should use RNDIS Sync Mode if you are transferring large files and do
not experience any firewall connection issues between your HP iPAQ and
your personal computer.
To change the ActiveSync mode on your HP iPAQ:
1.
Tap
Start
>
Settings
>
Connections
tab
>
ActiveSync Mode
.
2.
Select
RNDIS Sync Mode
or
USB Serial Sync Mode
.
3.
Tap
OK
to change the ActiveSync mode.
Troubleshooting Help for Synchronization Issues
Following is a list of symptoms that may indicate synchronization issues are
occurring:
●
No ActiveSync chimes sound (or a gray icon displays), and there is no
activity in the ActiveSync window on your personal computer.
●
ActiveSync chimes sound, and the ActiveSync icon on your personal
computer changes to a swirling green icon. The “retrieving settings”
message appears on your personal computer, but the ActiveSync
connection drops prior to establishing the partnership.
●
ActiveSync is searching for a connection but none occurs. (The green
icon on your personal computer continues to spin.)
ENWW
Setting Up Your HP iPAQ
13
English