IBM 88631SU Service Guide

IBM 88631SU - System x3850 - 8863 Manual

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  • IBM 88631SU | Service Guide - Page 1
    IBM System x3850 Type 8863, 7362 Problem Determination and Service Guide
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  • IBM 88631SU | Service Guide - Page 3
    IBM System x3850 Type 8863, 7362 Problem Determination and Service Guide
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    Note: Before using this information and the product it supports, read the general information in Appendix B, "Notices," on page 159. 14th Edition (February 2007) © Copyright International Business Machines Corporation 2007. All rights reserved. US Government Users Restricted Rights - Use,
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    and statements used in this document 2 Features and specifications 3 Server controls, LEDs, and connectors 4 Front view 4 Rear view 6 System-board layouts 8 I/O board internal connectors and jumpers 8 Memory-card connectors 9 Memory-card LEDs 9 Microprocessor-board connectors and LEDs 10
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    SAS/SATA Configuration Utility program Configuring the Ethernet controller Using the PXE boot agent utility program Using the ServeRAID configuration programs . 147 . 147 . 147 . 148 . 148 153 . 154 . 154 . 154 . 155 iv IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    you call 157 Using the documentation 157 Getting help and information from the World Wide Web 158 Software service and support 158 Hardware service and support 158 Appendix B. Notices 159 Edition notice 159 Trademarks 160 Important notes 160 Product recycling and disposal 161 Battery
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    vi IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007 vii
  • IBM 88631SU | Service Guide - Page 10
    cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the server for any obvious unsafe conditions, such as worn or broken tools or testers. viii IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    small conductive fibers to decrease electrostatic discharge. Do not use this type of mat to protect yourself from electrical shock. v Do not power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. v If an electrical
  • IBM 88631SU | Service Guide - Page 12
    Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. x IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    , water, or structural damage. v Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. v Connect and disconnect cables as described in the following table
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    laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures , and avoid direct exposure to the beam. xii IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) CAUTION: Use safe practices when lifting. Statement 5: ≥ 55 kg (121.2 lb) CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also
  • IBM 88631SU | Service Guide - Page 16
    . There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 10: CAUTION: Do not place any object on top of rack-mounted devices. xiv IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    and Support Information document on the IBM Documentation CD. You can obtain up-to-date information about the server and other IBM server products at http://www.ibm.com/servers/eserver/serverproven/compat/us/. Related documentation This Problem Determination and Service Guide contains information
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    ibm.com/support/. 2. In the Browse by topic section, click Publications. 3. On the Publications page, in the Brand field, select Servers. 4. In the Family field, select System x3850 hazardous procedure step or situation. 2 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    and specifications Microprocessor: v Intel® Xeon™ v 1 MB Level-2 cache v 667 MHz front-side bus (FSB) v Support for up to four microprocessors Note: Use the Configuration/Setup Utility program to determine the type and speed of the microprocessors. Memory: v Minimum: 2 GB depending on server model
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    button to turn the server on and off manually. A power-control-button shield comes with the server. v Information LED: system-event log about the condition. The condition might be that the BMC log is full or almost full. 4 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    Configuration/Setup Utility program to turn off the lit LEDs. See the User's Guide on the IBM Documentation CD for information about clearing the logs. Clear the logs after you have resolved all conditions. Important: If the server has a baseboard management controller, clear the BMC log and system
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    connector. When this LED is lit, it indicates that there is activity between the server and the network. SP Ethernet 10/100 link LED: This LED is on the that there is a problem with the Remote Supervisor Adapter II SlimLine. 6 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    with the adapter. I/O board error LED: This LED is on the I/O board and is visible on the rear of the server. When this LED is lit, it indicates that there is a problem with the I/O board. Gigabit Ethernet 2 activity LED: This LED is on the Gigabit Ethernet 2 connector. When this LED flashes, it
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    System-board layouts The following illustrations show the connectors, LEDs, and jumpers on the memory to force the server to startup when you connect the server to ac power. system when the system is in the powered-off state. 8 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    The following illustration shows the connectors on the memory card. DIMM 1 DIMM 2 DIMM 3 DIMM 4 Memory-card LEDs The following illustration shows the LEDs on the memory card. Light path diagnostics button Light path diagnostics button power LED Memory card error LED DIMM 1 error LED DIMM 2 error
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    Light path diagnostics button Fan 6 Fan 2 Memory card 2 Memory Memory card 1 card 3 Fan 3 Fan 8 Fan 7 Fan 5 Memory card 4 Fan 1 Microprocessor card error LED cable I/O board SAS internal power cable connector 10 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    PCI-X board LEDs The following illustration shows the LEDs on the PCI-X board. PCI attention LEDs PCI power LEDs Power good LED SAS-backplane connectors The following illustration shows the connectors on the SAS backplane. SAS hard disk drive connectors 2 Front of SAS backplane SAS signal cable
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    12 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    Chapter 2. Diagnostics This chapter provides basic troubleshooting information to help you solve some common problems that might occur with the server. If you cannot locate and correct the problem using the information in this chapter, see Appendix A, "Getting help and technical assistance," on
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    server each time. 1-3-1 1st 64K RAM test failed. 1. Reseat the following components: a. DIMM b. Memory card 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 14 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page Memory card c. Microprocessor tray d. I/O board 3. Replace the following components one at a time, in the order shown, restarting the server each time. a. DIMM b. Memory card c. (Trained service
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    b. Memory card c. Microprocessor tray 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. DIMM b. Memory card c. (Trained service technician only) Microprocessor tray 16 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (
  • IBM 88631SU | Service Guide - Page 34
    three most recent error codes and messages that were generated during POST. The BMC log and the system-error log contain messages that were generated during POST and all system status messages from the service processor. 18 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    = 40 Event Direction/Type= 01 Event Data= 52 00 1A You can view the contents of the POST error log, the BMC log, and the system-error log from the Configuration/Setup Utility program. You can view the contents of the BMC log also from the diagnostic programs. Note: When troubleshooting PCI-X slots
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    062 Three consecutive boot failures using the 1. Flash the system firmware to the latest level (see default configuration. "Updating the firmware" on page 147). 2. Reseat the I/O board. 3. Replace the I/O board. 20 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (
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    service technician only)", that step must be performed only by a trained service technician. Error code Description Action 163 Real-time clock error. 1. Run the Configuration shown, restarting the server each time. 22 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    by the user or Note: Make sure you re-enable the memory in the by the system. Configuration/Setup Utility program. See, "Memory problems" on page 52 1. If the DIMM was disabled by the user, run the Configuration/Setup Utility program and enable the DIMM. 2. Make sure that the DIMM is installed
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    until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362 service technician only) Replace the microprocessor tray. 1762 Fixed disk configuration error. 1. Run the Configuration server each time. 24 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    . 1. Run the Configuration/Setup Utility program and adjust the adapter settings. 2. Remove each adapter one at a time, restarting the server each time, until the problem is isolated. 1962 A drive does not contain a valid boot sector. 1. Make sure that a bootable operating system is installed
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    2 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) Microprocessor tray 26 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which shown, restarting the server each time. a. VRM 3 b. (Trained service technician only) Microprocessor 3 c. (Trained service technician only) Microprocessor
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    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362 server each time. a. (Trained service technician only) Microprocessor 4 b. VRM4 c. (Trained service technician only) Microprocessor tray 28 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    problem is solved. v See Chapter 3, "Parts listing, Type Configuration/Setup Utility program are correct. If the memory resource settings are not correct, change them. 3. If all memory resources are being used, remove an adapter to make memory available to the PCI or PCI-X adapter. Disabling the BIOS
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    the server each time, to isolate the failing adapter. b. (Trained service technician only) PCI-X board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 30 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on Configuration/Setup Utility menu choices" on page 149). 2. Update the BIOS code again (see "Updating the firmware" on page 147). 3. (Trained service technician only) Reseat microprocessor 1. 4. (Trained service
  • IBM 88631SU | Service Guide - Page 48
    "Configuration/Setup Utility menu choices" on page 149). 2. Update the BIOS code again (see "Updating the firmware" on page 147). 3. (Trained service technician only) Reseat microprocessor 3. 4. (Trained service technician only) Replace microprocessor 3. 32 IBM System x3850 Type 8863, 7362: Problem
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    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on Configuration/Setup Utility menu choices" on page 149). 2. Update the BIOS code again (see "Updating the firmware" on page 147). 3. (Trained service technician only) Reseat microprocessor 4. 4. (Trained service
  • IBM 88631SU | Service Guide - Page 50
    was disabled by the user, run the Configuration/Setup Utility program and enable the DIMM. 3. Replace the DIMM. 4. If the DIMM was disabled by the user, run the Configuration/Setup Utility program and enable the DIMM. 34 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    only by a trained service technician. Error message Action POST reporting memory event: DIMM Disabled - 1. Reseat the DIMM. Failed POST/BIOS Memory Test. Chassis Number = X. Memory Card = Y. Memory DIMM = Z. 2. If the DIMM was disabled by the user, run the Configuration/Setup Utility program
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    in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are 2. If the slot number is 0, replace the PCI board. 36 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362 ," on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service
  • IBM 88631SU | Service Guide - Page 54
    in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are 2. If the slot number is 0, replace the PCI board. 38 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362 ," on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service
  • IBM 88631SU | Service Guide - Page 56
    in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are 2. If the slot number is 0, replace the PCI board. 40 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362 ," on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service
  • IBM 88631SU | Service Guide - Page 58
    in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are 2. If the slot number is 0, replace the PCI board. 42 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362 ," on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service
  • IBM 88631SU | Service Guide - Page 60
    the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page number is 0, replace the PCI board. PCI Bus Target state machine check Chassis#=X Slot#=Y Bus#=Z Dev.ID=0xSSSS Vend.ID= IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    problem is solved. v See Chapter 3, "Parts listing, Type 8863 memory card. 4. If the DIMM was disabled by the user, run the Configuration/Setup Utility program and enable the DIMM. SMI handler reporting Processor Event: Unrecoverable error. Chassis Number = X. Processor ID = Y. (Trained service
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    procedure, complete the following steps: 001 IS THE SERVER PART OF A CLUSTER? 002 No. Go to step 004 . 003 Yes. Schedule maintenance. Shut down all failing systems that are related to the cluster. Go to step 004 . 46 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    to initialize at each startup during problem isolation. There are two types of checkpoint codes: CPLD hardware checkpoint codes, and BIOS checkpoint codes. The BIOS checkpoint codes might change when the BIOS code is updated. The checkpoint display for the System x3850 is located on the I/O board
  • IBM 88631SU | Service Guide - Page 64
    drive tray is not 1. Make sure that the server is turned on. working. 2. Insert the end of a straightened paper clip into the manual tray-release opening. 3. Reseat the CD or DVD drive. 4. Replace the CD or DVD drive. 48 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    by a is not working, or a similar trained service technician. problem has occurred. Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to
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    the Configuration/Setup Utility program 3. Reseat the following components: a. Mouse or pointing device b. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. 50 IBM System x3850 Type 8863, 7362: Problem Determination and Service
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to and the device drivers are installed correctly. v The server and the monitor are turned on. v Keyboardless operation has been enabled in the Configuration/Setup Utility
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    making sure the memory matches for each card added. 7. Reseat the following components: a. DIMM b. Memory card 8. Replace the components listed in step 7 one at a time, in the order shown, restarting the server each time. 52 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    tray. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service. Chapter 2. Diagnostics
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    on the I/O board; if the codes are changing, go to the next step. if the codes are not changing, see "(Trained service technicians only) Checkpoint codes" on page 47. 6. See "Solving undetermined problems" on page 104. 54 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, service technician only)", that step must be performed only by a trained service technician. Symptom Action The monitor works when you turn on the server b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat
  • IBM 88631SU | Service Guide - Page 72
    .Device ID = 0xffff. Vendor ID = 0xffff 1. Check for bent pins between the Microprocessor board and the PCI-X board. 2. PCI-X board assembly. 3. Microprocessor tray assembly. 56 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    : v The power cords are correctly connected to the server and to a working electrical outlet. v The type of memory that is installed is correct. v The memory card is fully seated. v The LEDs on the power supply do not indicate a problem. v The microprocessors are installed in the correct sequence
  • IBM 88631SU | Service Guide - Page 74
    system is less than the number of installed serial ports. 1. Make sure that: v Each port is assigned a unique address in the Configuration/Setup Utility program and none of the serial ports is disabled server each time. 58 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    performed only by a trained service technician. Symptom Action You suspect a software problem. 1. To determine whether the problem is caused by the software, make sure that: v The server has the minimum memory that is needed to use the software. For memory requirements, see the information that
  • IBM 88631SU | Service Guide - Page 76
    -path-diagnostics button on the PCI-X board, memory card, or microprocessor board for 30 seconds to light the error LEDs. The LEDs that were lit while the server was running will be lit again while the button is pressed. 60 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    LEDs on this panel indicate the type of error that has occurred. Light Path Diagnostics REMIND OVER SPEC PS LINK CPU VRM LOG MEM NMI PCI SP DASD RAID NONRED TEMP FAN PCI CPU I/O BRD BRD BRD Look at the system service label on the top of the server, which gives an overview of internal
  • IBM 88631SU | Service Guide - Page 78
    tray. Light path diagnostics button Fan 6 Fan 2 Memory card 1 Memory card 2 Memory card 3 Fan 3 Fan 8 Fan 7 Fan 5 Memory card 4 Fan 1 Microprocessor card error LED Fan attention LEDs PCI power LEDs Power good LED 62 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    panel and on the boards inside the server and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine
  • IBM 88631SU | Service Guide - Page 80
    Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on Configuration/Setup Utility menu choices" on page 149). 2. Check the log for possible errors (see "Error logs" on page 18). 64 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine in the order shown, restarting the server and re-enabling the memory each time: a. Memory card b. DIMM c. (Trained service technician only) Microprocessor tray NMI A
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    5. Make sure that the room is neither too hot nor too cold (see "Environment" in "Features and specifications" on page 3). 6. If one of the VRDs indicates "hot," ac power must be removed before dc power can be restored. 66 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    the problem is solved. v See Chapter 3, "Parts listing, Type 8863, problems. The following minimum configuration is required for the power-supply dc good LED to be lit: v Power supply v Power backplane v Power cord v Microprocessor tray The following minimum configuration is required for the server
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    v One microprocessor v Two 1 GB DIMMs on the memory card v One power supply v Power backplane v Power cord v I/O board v PCI-X board assembly Power supply 1 (PS1) DCAC AC DC AC power LED (green) DC power LED (green) 68 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on is connected problem to the power backplane. 2. Remove one power supply at a time. 3. View the system-error log turn on the server. 5. Reseat the microprocessor tray. 6. (Trained service technician only)
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    view server configuration information (such as system configuration, memory contents, interrupt request (IRQ) use, direct memory access (DMA) use, device drivers, and so on), select Hardware Info from the top of the screen. 70 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    server configuration. Warning: The test could not be run. There was no failure of the hardware that was being tested, but there might be a hardware failure elsewhere, or another problem the table, make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine, and ServeRAID code are
  • IBM 88631SU | Service Guide - Page 88
    "Configuration/Setup Utility menu choices" on page 149). 001-xxx-000 Failed core tests. 1. Reseat the I/O board. 2. Replace the I/O board. 001-xxx-001 Failed core tests. 1. Reseat the I/O board. 2. Replace the I/O board. 72 IBM System x3850 Type 8863, 7362: Problem Determination and Service
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine server each time. 020-xxx-001 Failed hot-swap slot 1 PCI latch test. 1. (Trained service technician only) Reseat the PCI-X switch card assembly. 2. (Trained service
  • IBM 88631SU | Service Guide - Page 90
    in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to BIOS code (see "Updating the firmware" on page 147). 3. Reseat the I/O board. 4. Replace the I/O board. 74 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine Update the BIOS code (see "Updating the firmware" on page 147). 3. Reseat the I/O board. 4. Replace the I/O board. 030-270-001 On Chip Memory access error.
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    System to controller interface failure. 1. Reseat the following components: a. ServeRAID adapter b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 76 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362 ," on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service
  • IBM 88631SU | Service Guide - Page 94
    the problem is solved. v See Chapter 3, "Parts listing, Type 8863, service technician only) Power backplane 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 78 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    in the Configuration/Setup Utility program. See, "Memory problems" on page 52 1. Reseat the memory card. 2. Replace the memory card. 166-051-000 System Management: Failed. Unable to communicate with ASM. It may be busy. Run the test again. 1. Update the firmware (BIOS, service processor, and
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    the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page server each time. 166-201-000 ISMP indicates I2C errors on bus X. Reseat and, if necessary, replace the I/O board. 80 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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    they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which in the order shown, restarting the server each time. a. I/O board b. Memory card c. (Trained service technician only) Microprocessor tray 166-201-005
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    all server and option power cords from the server, wait 30 seconds, reconnect the power cords, and retry. 2. Reseat the Remote Supervisor Adapter II SlimLine. 3. Replace the Remote Supervisor Adapter II SlimLine. 82 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 99
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," server, wait 30 seconds, reconnect the power cords, and retry. 2. Update the BIOS code, BMC, service processor, and diagnostics firmware (see "Updating the firmware" on page 147). 180-197-000 SCSI ASPI driver
  • IBM 88631SU | Service Guide - Page 100
    problem is solved. v See Chapter 3, "Parts listing, Type 8863 server each time. a. SAS hard disk drive backplane cable b. SAS hard disk drive backplane c. I/O board d. (Trained service technician only) Microprocessor tray 84 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 101
    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which a time, in the order shown, restarting the server each time. a. Memory card b. (Trained service technician only) Microprocessor tray c. I/O board 180-xxx
  • IBM 88631SU | Service Guide - Page 102
    (see "Running the on-board diagnostic programs" on page 70). 2. Update the BIOS code (see "Updating the firmware" on page 147). 3. Look in the test log (see "Viewing the test log" on page 71) and correct any other errors. 86 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 103
    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine server each time: a. CD or DVD drive b. (Trained service technician only) Front panel assembly 217-xxx-000 Failed BIOS fixed disk test. Note: If RAID is configured
  • IBM 88631SU | Service Guide - Page 104
    version of the BIOS code from http://www.ibm.com/support/. 2. Update the BIOS code, following the instructions that come with the update file that you downloaded. This will automatically restore/update the primary page. 88 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 105
    message (POST/BIOS or the service processor). Note: The BMC log, which you can view through the Configuration/Setup Utility program, also contains a large number of information, error, and warning messages. In the following example, the system-error log message indicates that the server was turned
  • IBM 88631SU | Service Guide - Page 106
    . 3. (Trained service technician only) Replace the PCI-X board. 2.5V Calgary PLL Power Good Fault 1. Reseat the I/O board. 2. Reseat the microprocessor tray. 3. (Trained service technician only) Replace the PCI-X board. 90 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 107
    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine and all USB devices from the server; then: 1. Reseat the I/O board. 2. Reseat the microprocessor tray. 3. (Trained service technician only) Replace the PCI-X
  • IBM 88631SU | Service Guide - Page 108
    tray. 3. (Trained service technician only) Replace the PCI-X board. CEC Card Power Good Fault 1. Reseat the microprocessor tray. 2. Reseat the I/O board. 3. (Trained service technician only) Replace the PCI-X board. 92 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 109
    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (
  • IBM 88631SU | Service Guide - Page 110
    problem is solved. v See Chapter 3, "Parts listing, Type server. SMI 1.2V Power Good Fault 1. Reseat the microprocessor tray. 2. Reseat the memory cards. 3. (Trained service service technician only) Replace the PCI-X board. 94 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 111
    Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on driver for the operating system. 3. Disable the loader watchdog. 4. Check the integrity of the installed operating system. 5. Reinstall the operating system with the applicable device drivers. Machine
  • IBM 88631SU | Service Guide - Page 112
    microprocessor board. Machine check asserted for memory in the Configuration/Setup Utility program. See, "Memory problems" on page 52 1. Make sure that the memory card lever is securely latched. 2. Reseat the memory card. 96 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 113
    step must be performed only by a trained service technician. System-error log message Action Memory Card x removed Information only; if the message persists: Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, "Memory problems" on page 52 1. Make sure that
  • IBM 88631SU | Service Guide - Page 114
    1. Reseat the microprocessor tray. 2. (Trained service technician only) Reseat the microprocessors. 3. Reseat the microprocessor VRMs, if present. 4. (Trained service technician only) Replace the microprocessor tray. 98 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 115
    the memory card. SMI reported a Machine Check on Memory Card, Dimm Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, "Memory problems" on page 52 1. Reseat the DIMM. 2. Reseat the memory card. 3. Replace the DIMM. Software NMI Make sure that the system
  • IBM 88631SU | Service Guide - Page 116
    the I/O board. 2. Replace the I/O board. VRM X Power Good Fault 1. Reseat VRM 3 or 4. 2. Reseat the microprocessor tray. 3. Replace VRM 3 or 4. 4. (Trained service technician only) Replace the microprocessor tray. 100 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 117
    they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which trained service technician. System-error log message Action Vtt Power Good Fault 1. Reseat the microprocessor tray. 2. (Trained service technician
  • IBM 88631SU | Service Guide - Page 118
    the minimum configuration one at a time until the problem is isolated. To use this method, you must know the minimum configuration that is required for the server to start (see "Solving undetermined problems" on page 104). 102 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 119
    are installed. v Make sure that you are using the correct device drivers, which come with the server. v Check for operating-system-specific causes for the problem. v Make sure that the device drivers on the client and server are using the same protocol. If the Ethernet controller still cannot
  • IBM 88631SU | Service Guide - Page 120
    backplane v Power cord v I/O board v PCI-X board 4. Turn on the server. If the problem remains, suspect the following components in the following order: a. Power backplane b. I/O board c. Memory card d. Microprocessor tray 104 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 121
    some problems by comparing the configuration and software setups between working and nonworking servers. When you compare servers to each other for diagnostic purposes, consider them identical only if all the following factors are exactly the same in all the servers: v Machine type and model v BIOS
  • IBM 88631SU | Service Guide - Page 122
    106 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 123
    Chapter 3. Parts listing, Type 8863, 7362 The following parts information is for the System x3850, Type 8863, 7362. To check for an updated parts listing on the Web, complete the following steps: 1. Go to http://www.ibm.com/support/. 2. Under Search technical support, type 8863 or 7362 and click
  • IBM 88631SU | Service Guide - Page 124
    IBM "Statement of Limited Warranty" (at "Part 3 - Warranty Information"), which is in the Warranty and Support Information document on the IBM Documentation CD. Table 3. Parts listing, Type 1Rx, 4Rx, 4Sx) 25R7846 25R7847 108 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 125
    Table 3. Parts listing, Type 8863 and 7362 (continued) Index 15 16 17 18 18 19 19 19 20 21 22 23 24 25 26 26 Description Heat sink (all models) Microprocessor baffle (all models) Hard disk drive filler (all models) Hard disk drive, 36 GB (optional) Hard disk drive, 73 GB (optional) Memory, 1 GB
  • IBM 88631SU | Service Guide - Page 126
    a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts. 110 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 127
    type attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region. IBM power cord part Panama, Peru, Philippines, Taiwan,
  • IBM 88631SU | Service Guide - Page 128
    IBM power cord part number 36L8880 49P2078 49P2110 6952300 Used in these countries and regions Argentina, Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 112 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 129
    which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any
  • IBM 88631SU | Service Guide - Page 130
    list of supported options for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. System reliability guidelines To help ensure proper cooling and system reliability, the following precautions: 114 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 131
    system when working inside the server metal part on the outside of the server server cover or on a metal surface. v Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. Returning a device or component If you are instructed
  • IBM 88631SU | Service Guide - Page 132
    special handling and installation instructions supplied with the replacement battery. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 116 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 133
    the power-control button becomes active. 10. Start the Configuration/Setup Utility program and set configuration parameters. v Set the system date and time. v Set the power-on password. v Reconfigure the server. See "Using the Configuration/Setup Utility program" on page 148 for details. Chapter
  • IBM 88631SU | Service Guide - Page 134
    up to maintain a safe operating temperature in the server until the fan is reinstalled or replaced. When the fan is installed properly the fans will slow down. To remove a hot-swap fan, complete the following steps. 118 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 135
    to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 2. Remove the top cover (see "Removing the cover and bezel" on page 115). Attention: To
  • IBM 88631SU | Service Guide - Page 136
    this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To remove a hot-swap power supply, complete the following steps. 120 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 137
    to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 2. Remove the top cover (see "Removing the cover and bezel" on page 115). Attention: To
  • IBM 88631SU | Service Guide - Page 138
    1 2 and 4 Sixth 2 2 and 4 Seventh 3 2 and 4 Eighth 4 2 and 4 Table 5. Memory card installation sequence for cost-sensitive configuration Memory card order Memory card DIMM pair First 1 1 and 3 2 and 4 122 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 139
    mirroring is enabled, you can hot-replace one memory card at a time on each memory power bus. v If a problem with a DIMM is detected, light path diagnostics will light the system-error LED on the front of the server, indicating that there is a problem and guide you to the defective DIMM. When this
  • IBM 88631SU | Service Guide - Page 140
    feature, which then lights the applicable LEDs to guide you to the damaged DIMM. If memory mirroring is enabled, the mirrored copy of the data in the mirrored DIMM is used to refresh the new DIMM after it is installed. 124 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 141
    to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 1. Read the safety information beginning on page v and "Installation guidelines" on page
  • IBM 88631SU | Service Guide - Page 142
    that begins on page vii, and "Handling static-sensitive devices" on page 114. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 126 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 143
    card retention levers ( 1 and 2 ) on the top of the memory card. b. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the DIMM connectors facing up. Attention: To avoid breaking the DIMM retaining clips
  • IBM 88631SU | Service Guide - Page 144
    top cover "Removing the cover and bezel" on page 115. Attention: When moving the memory card, do not allow it to impact any components or structures inside the server. Make sure that the Memory Hot-Swap Enabled LED is lit. 128 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 145
    card retention levers ( 1 and 2 ) on the top of the memory card. b. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the DIMM connectors facing up. Attention: To avoid breaking the DIMM retaining clips
  • IBM 88631SU | Service Guide - Page 146
    retaining clips or damaging the DIMM connectors, open and close the clips gently. 4. Open the retaining clip on each end of the DIMM connector. 130 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 147
    the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 6. Turn the to install any remaining DIMMs on the memory card. 10. Open the memory card retention levers on top of the memory card. 11. Press the memory card into the connector and close
  • IBM 88631SU | Service Guide - Page 148
    Guide the light path diagnostics ribbon cable and front USB cable through the front-panel assembly first, and insert the information panel assembly into the front-panel assembly until the blue release lever on the front engages. 132 IBM System x3850 Type 8863, 7362: Problem Determination and Service
  • IBM 88631SU | Service Guide - Page 149
    I/O board 2. Connect the light path diagnostics ribbon cable and front USB cable to the I/O board. 3. Slide the front-panel assembly into the server until the blue tab on the chassis engages. 4. Replace the bezel and top cover. 5. Reconnect external cables and power cords. When replacing the I/O
  • IBM 88631SU | Service Guide - Page 150
    find it helpful to note where each cable is connected before disconnecting the cables. 7. Turn the blue quarter-turn fasteners to release the PCI-X adapter guide. 8. Lift the guide out of the server. 134 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 151
    the metal section of the guide and the tabs on the top of the dividers engage the plastic retainer section of the guide. 6. Lower the latch problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 2. Turn off the server
  • IBM 88631SU | Service Guide - Page 152
    drives out of the server slightly to disengage them from the SAS backplane. 5. Note where the SAS cables are connected, and then disconnect the 2 SAS cables from the SAS backplane. 6. Squeeze the two blue release tabs. 136 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 153
    cable from the I/O board. 6. Press the blue tab on the chassis above the front-panel assembly and pull the assembly out of the server. To install a front-panel assembly, complete the following steps: 1. Guide the light path diagnostics ribbon cable through first, and insert the assembly into the
  • IBM 88631SU | Service Guide - Page 154
    is installed 3Rx 4RX Model numbers after the dual-core upgrade is installed ZZZ, PPP 333, QQQ Removing and installing a microprocessor Complete the following steps to remove the microprocessor tray and a microprocessor. 138 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 155
    memory card" on page 125). 6. Lift the microprocessor-tray release latch. 7. Open the microprocessor-tray levers. Attention: The microprocessor tray is heavy. Pull the tray partially out of the server microprocessor tray. 11. Open the heat sink-release lever and remove the heat sink. 12. Open the
  • IBM 88631SU | Service Guide - Page 156
    new heat sink, remove the cover from the bottom of the heat sink. If you are reinstalling a heat sink that was previously removed, go to "Thermal grease" on page 141 for instructions on VRM is seated in the connector. 140 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 157
    Close the microprocessor-tray release latch. d. Reinstall the fans and memory cards in the server. 11. Reinstall the top cover and bezel. 12. Reconnect 3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink. Note: Make sure that all of the thermal grease is removed. 4.
  • IBM 88631SU | Service Guide - Page 158
    out of the server slightly (see "Removing and installing a microprocessor" on page 138). 12. Remove the power backplane (see "Power backplane" on page 144). 13. Loosen the blue retainer screws on the rear of the server. 142 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 159
    assembly back into the server. 5. Install the memory cards. 6. Install all fans. 7. Connect the SAS backplane power cable to the connector on the PCI-X board. 8. Connect the PCI-X switch card cable to the connector on the PCI-X board. 9. Install the PCI-X adapter guide
  • IBM 88631SU | Service Guide - Page 160
    pull the microprocessor tray out of the server slightly (see "Removing and installing a microprocessor" on page 138). 7. Remove the power supplies and the power-supply structure (see "Power-supply structure" on page 135). 144 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 161
    with screws. 2. Install the power-supply structure and the power supplies. 3. Slide the microprocessor tray in the server and close the microprocessor-tray levers. 4. Install the memory cards. 5. Install the fans. 6. Replace the top cover. 7. Reconnect the external cables and power cords. Chapter
  • IBM 88631SU | Service Guide - Page 162
    146 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 163
    , such as BIOS code, vital product data (VPD) code, device drivers, and service processor firmware. The UpdateXpress program is available for most IBM System x and xSeries servers and server options. It detects supported and installed device drivers and firmware in your server and installs available
  • IBM 88631SU | Service Guide - Page 164
    the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available. 3. Select settings to view or change. 148 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 165
    change settings directly in the system information. This choice is on the full Configuration/Setup Utility menu only. - Product Data Select this choice to view the machine type and model of the server, the serial number, the revision level or issue date of the BIOS and diagnostics code stored in
  • IBM 88631SU | Service Guide - Page 166
    Settings choices on the Configuration/Setup Utility main menu do not save the PCI Slot/Device Information settings. This selection is only available when a Remote Supervisor II Adapter SlimLine is installed in the server. 150 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 167
    Settings Select this choice to manually enable a pair of memory connectors. If a memory error is detected during POST or memory configuration, the server automatically disables the failing pair of memory connectors and continues operating with reduced memory. After the problem is corrected, you must
  • IBM 88631SU | Service Guide - Page 168
    and then reinstall it. See "Battery" on page 116 for instructions for removing the battery. v Change the position of the power-on password override jumper (J9 on the I/O board) to bypass the power-on password check. 152 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 169
    servers from a remote location. You can remotely view and change the BIOS settings, restart the server, identify the server, and perform other management functions. Any standard Telenet client application can access the SOL connection. Chapter 5. Configuration information and instructions 153
  • IBM 88631SU | Service Guide - Page 170
    to start the PXE boot agent utility program: 1. Turn on the server. 2. When the Initializing Intel (R) Boot Agent Version X.X.XX PXE 2.0 Build XXX (WfM 2.0) prompt appears, press Ctrl+S. You have 2 seconds (by default) 154 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 171
    the User's Guide on the IBM Documentation CD. If your server comes with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information. Chapter 5. Configuration information and instructions 155
  • IBM 88631SU | Service Guide - Page 172
    156 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 173
    and Troubleshooting Guide or Problem Determination and Service Guide on the IBM Documentation CD that comes with your system. Note: For some IntelliStation models, the Hardware Maintenance Manual and Troubleshooting Guide is available only from the IBM support Web site. v Go to the IBM support Web
  • IBM 88631SU | Service Guide - Page 174
    call 1-800-IBM-SERV (1-800-426-7378). In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m. 158 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 175
    the operation of any non-IBM product, program, or service. IBM may have patents or IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A. INTERNATIONAL BUSINESS MACHINES part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM
  • IBM 88631SU | Service Guide - Page 176
    Machines Corporation in the United States, other countries, or both: Active Memory Active PCI Active PCI-X Alert on LAN BladeCenter Chipkill FlashCopy IBM IBM capacity may vary depending on operating environments. 160 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 177
    disk drive bays with the largest currently supported drives available from IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM makes no representation or warranties regarding non-IBM products and services that are ServerProven, including but not
  • IBM 88631SU | Service Guide - Page 178
    disposal of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the battery available prior to your call. In the Netherlands, the following applies. For Taiwan: Please recycle batteries. 162 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 179
    a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits and used in accordance with the instruction manual, may cause harmful interference to order to meet FCC emission limits. IBM is not responsible for any radio or to public telecommunication systems in the United Kingdom
  • IBM 88631SU | Service Guide - Page 180
    user may be required to take adequate measures. Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement 164 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 181
    program 147, 148 configuring hardware 147 configuring your server 147 connector electrostatic-discharge 5 Gigabit Ethernet 7 IXA RS485 7 keyboard 6 mouse 6 power-supply 6 SP Ethernet 10/100 6 SP serial 6 system serial 6 USB 1 6 USB 2 6 USB,front 4 video 6 © Copyright IBM Corp. 2007 connectors
  • IBM 88631SU | Service Guide - Page 182
    6 Ethernet controller, troubleshooting 103 Ethernet controllers, configuring 154 expansion bays 3 installing memory 126 memory modules 126 integrated functions 3 intermittent problems problems 50 L LED DVD-ROM activity 5 166 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 183
    ,enable 124 memory problems 52 Memory ProteXion 125 Memory scrubbing 124 messages diagnostic 69 service processor 89 microprocessor 3 order of installation 138 problems 53 microprocessor-board assembly, replacing 138 microprocessor, replacing 138 minimum configuration 104 monitor problems 53 mouse
  • IBM 88631SU | Service Guide - Page 184
    UpdateXpress 147 updating the firmware 147 USB connector 4, 6 using baseboard management controller 153 Configuration/Setup Utility 148 Ethernet controllers 154 SAS/SATA Configuration Utility program 154 ServerGuide 148 168 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
  • IBM 88631SU | Service Guide - Page 185
    using (continued) UpdateXpress program 147 utility Configuration/Setup program, using 148 V video connector 6 VRM LED 64 W Web site 1 weight 3 World Wide Web 1 Index 169
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    170 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide
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  • IBM 88631SU | Service Guide - Page 188
    Part Number: 40M2350 Printed in USA (1P) P/N: 40M2350
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IBM
System
x3850
Type
8863,
7362
Problem
Determination
and
Service
Guide
±²³