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IBM 88631SU Service Guide - Page 182

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error LED (continued) Remote Supervisor Adapter II SlimLine 6 system 5 error logs 18 BMC 19 POST 18 system error 19 viewing 19 error symptoms CD-ROM drive, DVD-ROM drive 48 general 49 hard disk drive 49 intermittent 49 keyboard, non-USB 50 keyboard, USB 51 memory 52 microprocessor 53 monitor 53 mouse, non-USB 50 mouse, USB 51 optional devices 56 pointing device, non-USB 50 pointing device, USB 51 power 57 serial port 58 ServerGuide 59 software 59 USB port 60 errors format, diagnostic code 71 messages, diagnostic 69 power supply LEDs 67 Ethernet activity LED 7 connector 6 Gigabit activity LED 7 Gigabit connector 7 Gigabit link LED 7 SP 10/100 link LED 6 SP activity LED 6 Ethernet controller, troubleshooting 103 Ethernet controllers, configuring 154 expansion bays 3 expansion slots 3 FRUs, replacing (continued) power backplane 144 G Gigabit Ethernet activity LED 7 connector 7 link LED 7 grease, thermal 141 H hard disk drive activity LED 4, 5 problems 49 status LED 4 hard disk drive activity LED 5 hot-add,memory 130 hot-replace memory card 125 hot-swap memory modules 128 hot-swap and hot-plug devices memory modules 122 I I/O board connectors 133 error LED 7 LEDs 133 replacing 133 switches and jumpers 133 I/O BRD LED 67 important notices 2 information LED 4 installation order, microprocessors 138 installing memory 126 memory modules 126 integrated functions 3 intermittent problems 49 F FAN LED 67 fan, replacing 118 FCC Class A notice 163 features 3 field replaceable units (FRUs) 108 firmware, updating 147 front USB connector 4 front-panel assembly, replacing 137 FRUs, replacing front-panel assembly 137 microprocessor 138 microprocessor-board assembly 138 PCI-X board assembly 142 PCI-X switch-card assembly 143 J jumper power-on password override 152 K keyboard connector 6 keyboard problems 50 L LED DVD-ROM activity 5 166 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	17
Related documentation	17
Notices and statements used in this document	18
Features and specifications	19
Server controls, LEDs, and connectors	20
Front view	20
Rear view	22
System-board layouts	24
I/O board internal connectors and jumpers	24
Memory-card connectors	25
Memory-card LEDs	25
Microprocessor-board connectors and LEDs	26
PCI-X board connectors	26
PCI-X board LEDs	27
SAS-backplane connectors	27
Chapter 2. Diagnostics	29
Diagnostic tools	29
POST	29
POST beep codes	30
Beep code descriptions	30
No-beep symptoms	34
Error logs	34
Viewing error logs from the Configuration/Setup Utility program	35
Viewing the BMC log from the diagnostic programs	36
POST error codes	36
POST and SMI error messages	50
Checkout procedure	62
About the checkout procedure	62
Performing the checkout procedure	62
(Trained service technicians only) Checkpoint codes	63
Problem isolation tables	63
CD or DVD drive problems	64
General problems	65
Hard disk drive problems	65
Intermittent problems	65
Keyboard, mouse, or pointing-device problems	66
USB keyboard, mouse, or pointing-device problems	67
Memory problems	68
Microprocessor problems	69
Monitor problems	69
Optional-device problems	72
Power problems	73
Serial port problems	74
ServerGuide problems	75
Software problems	75
Universal Serial Bus (USB) port problems	76
Video problems	76
Light path diagnostics	76
Light path diagnostic LEDs	79
Remind button	83
Power-supply LEDs	83
Diagnostic programs, messages, and error codes	85
Real-time diagnostics	86
Running the on-board diagnostic programs	86
Diagnostic text messages	87
Viewing the test log	87
Diagnostic error codes	87
Recovering from a BIOS update failure	104
System-error log messages	105
Solving SCSI problems	118
Solving power problems	118
Solving Ethernet controller problems	119
Solving undetermined problems	120
Calling IBM for service	121
Chapter 3. Parts listing, Type 8863, 7362	123
Server replaceable units	124
Alcohol wipes	126
Power cords	126
Chapter 4. Removing and replacing server components	129
Installation guidelines	129
System reliability guidelines	130
Working inside the server with the power on	130
Handling static-sensitive devices	130
Returning a device or component	131
Removing the cover and bezel	131
Tier 1 CRU information	132
Battery	132
DVD Drive	134
Hot-swap fan	134
Hot-swap power supply	136
Memory module	138
Active Memory	140
Removing and replacing a memory card	141
Installing memory modules	142
Tier 2 CRU information	148
Operator information panel assembly	148
I/O board	149
Replacing the I/O board	149
PCI-X adapter guide	150
Power-supply structure	151
SAS backplane	152
FRU information	153
Front-panel assembly	153
Microprocessor tray and microprocessor	154
Removing and installing a microprocessor	154
Thermal grease	157
PCI-X board assembly	158
PCI-X switch card assembly	159
Power backplane	160
Chapter 5. Configuration information and instructions	163
Updating the firmware	163
Configuring the server	163
Using the ServerGuide Setup and Installation CD	164
Using the Configuration/Setup Utility program	164
Starting the Configuration/Setup Utility program	164
Configuration/Setup Utility menu choices	165
Passwords	168
Installing and using the baseboard management controller utility programs	169
Using the SAS/SATA Configuration Utility program	170
Configuring the Ethernet controller	170
Using the PXE boot agent utility program	170
Using the ServeRAID configuration programs	171
Appendix A. Getting help and technical assistance	173
Before you call	173
Using the documentation	173
Getting help and information from the World Wide Web	174
Software service and support	174
Hardware service and support	174
Appendix B. Notices	175
Edition notice	175
Trademarks	176
Important notes	176
Product recycling and disposal	177
Battery return program	178
Electronic emission notices	179
Federal Communications Commission (FCC) statement	179
Industry Canada Class A emission compliance statement	179
Australia and New Zealand Class A statement	179
United Kingdom telecommunications safety requirement	179
European Union EMC Directive conformance statement	179
Taiwanese Class A warning statement	180
Chinese Class A warning statement	180
Japanese Voluntary Control Council for Interference (VCCI) statement	180

Match case Limit results 1 per page

error

LED

(continued)

Remote

Supervisor

Adapter

SlimLine

system

error

logs

BMC

POST

system

error

viewing

error

symptoms

CD-ROM

drive,

DVD-ROM

drive

general

hard

disk

drive

intermittent

keyboard,

non-USB

keyboard,

USB

memory

microprocessor

monitor

mouse,

non-USB

mouse,

USB

optional

devices

pointing

device,

non-USB

pointing

device,

USB

power

serial

port

ServerGuide

software

USB

port

errors

format,

diagnostic

code

messages,

diagnostic

power

supply

LEDs

Ethernet

activity

LED

connector

Gigabit

activity

LED

Gigabit

connector

Gigabit

link

LED

10/100

link

LED

activity

LED

Ethernet

controller,

troubleshooting

103

Ethernet

controllers,

configuring

154

expansion

bays

expansion

slots

FAN

LED

fan,

replacing

118

FCC

Class

notice

163

features

field

replaceable

units

(FRUs)

108

firmware,

updating

147

front

USB

connector

front-panel

assembly,

replacing

137

FRUs,

replacing

front-panel

assembly

137

microprocessor

138

microprocessor-board

assembly

138

PCI-X

board

assembly

142

PCI-X

switch-card

assembly

143

FRUs,

replacing

(continued)

power

backplane

144

Gigabit

Ethernet

activity

LED

connector

link

LED

grease,

thermal

141

hard

disk

drive

activity

LED

problems

status

LED

hard

disk

drive

activity

LED

hot-add,memory

130

hot-replace

memory

card

125

hot-swap

memory

modules

128

hot-swap

and

hot-plug

devices

memory

modules

122

I/O

board

connectors

133

error

LED

LEDs

133

replacing

133

switches

and

jumpers

133

I/O

BRD

LED

important

notices

information

LED

installation

order,

microprocessors

138

installing

memory

126

memory

modules

126

integrated

functions

intermittent

problems

jumper

power-on

password

override

152

keyboard

connector

keyboard

problems

LED

DVD-ROM

activity

166

IBM

System

x3850

Type

8863,

7362:

Problem

Determination

and

Service

Guide