IBM JS20 User Guide - Page 77

Firmware, error, codes

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Firmware error codes Table 1 provides an abbreviated list of the 8-digit alphanumeric firmware error codes that might appear during system initialization or operation. Notes: v When you are solving a problem with the BladeCenter JS20 Type 8842 blade server, you must determine whether the problem is in the BladeCenter JS20 Type 8842 blade server or in the BladeCenter unit. - There is a blade-server problem if the BladeCenter unit contains more than one blade server and only one of the blade servers has the symptom. - If all of the blade servers have the same symptom, the problem is in the BladeCenter unit. For more information, see the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide that comes with the BladeCenter unit. v For more information about the firmware error codes, see the "Diagnostics" in the BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide that comes with the blade server. Table 1. Abbreviated list of firmware error codes Error code Failing device or problem found 20A80000 Insufficient information to start the server. 20A80001 20A80002 The client Internet Protocol (IP) address is already in use by another network device. Cannot get the gateway IP address. 20A80003 20A80004 Cannot get the server hardware address. Boot Internet protocol (BOOTP) failed. Suggested action 1. Contact your network administrator to make sure that the server and gateway network are correct. 2. Contact a service support representative for assistance. 1. Contact your network administrator to make sure that the server and gateway network are correct. 2. Contact a service support representative for assistance. 1. Contact your network administrator to make sure that the server and gateway network are correct. 2. Contact a service support representative for assistance. 1. Contact your network administrator to make sure the server and gateway network are correct. 2. Contact a service support representative for assistance. 1. Make sure that the BOOTP server is correctly configured for this client. 2. Check the network connection. If the network connection is good, retry the operation. If there is no network connection, contact your network administrator. 3. If there are no problems with the BOOTP server or the network connection, replace the system-board assembly. Contact a service support representative for more information. Chapter 7. Solving problems 65

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Firmware
error
codes
Table
1
provides
an
abbreviated
list
of
the
8-digit
alphanumeric
firmware
error
codes
that
might
appear
during
system
initialization
or
operation.
Notes:
v
When
you
are
solving
a
problem
with
the
BladeCenter
JS20
Type
8842
blade
server,
you
must
determine
whether
the
problem
is
in
the
BladeCenter
JS20
Type
8842
blade
server
or
in
the
BladeCenter
unit.
–
There
is
a
blade-server
problem
if
the
BladeCenter
unit
contains
more
than
one
blade
server
and
only
one
of
the
blade
servers
has
the
symptom.
–
If
all
of
the
blade
servers
have
the
same
symptom,
the
problem
is
in
the
BladeCenter
unit.
For
more
information,
see
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
or
Problem
Determination
and
Service
Guide
that
comes
with
the
BladeCenter
unit.
v
For
more
information
about
the
firmware
error
codes,
see
the
“Diagnostics”
in
the
BladeCenter
JS20
Type
8842
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
that
comes
with
the
blade
server.
Table
1.
Abbreviated
list
of
firmware
error
codes
Error
code
Failing
device
or
problem
found
Suggested
action
20A80000
Insufficient
information
to
start
the
server.
1.
Contact
your
network
administrator
to
make
sure
that
the
server
and
gateway
network
are
correct.
2.
Contact
a
service
support
representative
for
assistance.
20A80001
The
client
Internet
Protocol
(IP)
address
is
already
in
use
by
another
network
device.
1.
Contact
your
network
administrator
to
make
sure
that
the
server
and
gateway
network
are
correct.
2.
Contact
a
service
support
representative
for
assistance.
20A80002
Cannot
get
the
gateway
IP
address.
1.
Contact
your
network
administrator
to
make
sure
that
the
server
and
gateway
network
are
correct.
2.
Contact
a
service
support
representative
for
assistance.
20A80003
Cannot
get
the
server
hardware
address.
1.
Contact
your
network
administrator
to
make
sure
the
server
and
gateway
network
are
correct.
2.
Contact
a
service
support
representative
for
assistance.
20A80004
Boot
Internet
protocol
(BOOTP)
failed.
1.
Make
sure
that
the
BOOTP
server
is
correctly
configured
for
this
client.
2.
Check
the
network
connection.
If
the
network
connection
is
good,
retry
the
operation.
If
there
is
no
network
connection,
contact
your
network
administrator.
3.
If
there
are
no
problems
with
the
BOOTP
server
or
the
network
connection,
replace
the
system-board
assembly.
Contact
a
service
support
representative
for
more
information.
Chapter
7.
Solving
problems
65