IBM JS20 User Guide - Page 81

Table, Abbreviated, firmware, error, codes, continued

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Table 1. Abbreviated list of firmware error codes (continued) Error code Failing device or problem found Suggested action 20EE0100 The firmware code on an I/O adapter is not supported on the blade server. This error code only affects the start-time operation, not the adapter functionality under the operating system. This is an informational message. The adapter firmware code device driver is not supported on the blade server. For a list of supported operating systems and other options, go to http://www.ibm.com/servers/eserver/ serverproven/compat/us. Remove the adapter and replace it with an adapter whose firmware-code device driver is supported on the blade server. 20FF0001 Problem with VPD. v If a location code is specified, replace the device at that location. v If an error LED is lit, see "Light path diagnostics table" on page 81. Then, replace the failing component, if it is user-replaceable. v Have the blade server serviced if: - There is no location code or error LED to indicate the failing component. - The failing component is not user-replaceable. 21020010 The USB CD drive remained busy longer than the amount of allocated time. 1. Retry the operation. 2. Check the http://www.ibm.com/support Web site for firmware updates for the management module, service processor, and blade server. Apply the latest updates, if they are available. 3. If updates are not available, contact a system administrator for assistance. 4. If the problem remains, replace the USB CD drive. 5. If the problem remains, replace the system-board assembly. For replacement instructions, see the Hardware Maintenance and Troubleshooting Guide. 21020011 The USB CD drive: processing of ATA or ATAPI command was not completed within the amount of allocated time. 1. Retry the operation. 2. If the problem remains, the CD in the USB CD drive might not be readable. Remove the CD and insert another CD. 3. If the problem remains, replace the USB CD drive. 4. If the problem remains, replace the system-board assembly. Contact a service support representative for assistance. 21020012 The USB CD drive: execution of ATA or ATAPI command by the USB CD failed. 1. Make sure that the required cables are correctly attached to the power and signal connectors on the USB CD drive. Make sure that the cables are not damaged. If the cables are damaged, replace them, then, retry the operation. 2. If the problem remains, the CD in the USB CD drive might not be readable. 3. Contact a service support representative for assistance. Chapter 7. Solving problems 69

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Table
1.
Abbreviated
list
of
firmware
error
codes
(continued)
Error
code
Failing
device
or
problem
found
Suggested
action
20EE0100
The
firmware
code
on
an
I/O
adapter
is
not
supported
on
the
blade
server.
This
error
code
only
affects
the
start-time
operation,
not
the
adapter
functionality
under
the
operating
system.
This
is
an
informational
message.
The
adapter
firmware
code
device
driver
is
not
supported
on
the
blade
server.
For
a
list
of
supported
operating
systems
and
other
options,
go
to
serverproven/compat/us.
Remove
the
adapter
and
replace
it
with
an
adapter
whose
firmware-code
device
driver
is
supported
on
the
blade
server.
20FF0001
Problem
with
VPD.
v
If
a
location
code
is
specified,
replace
the
device
at
that
location.
v
If
an
error
LED
is
lit,
see
“Light
path
diagnostics
table”
on
page
81.
Then,
replace
the
failing
component,
if
it
is
user-replaceable.
v
Have
the
blade
server
serviced
if:
–
There
is
no
location
code
or
error
LED
to
indicate
the
failing
component.
–
The
failing
component
is
not
user-replaceable.
21020010
The
USB
CD
drive
remained
busy
longer
than
the
amount
of
allocated
time.
1.
Retry
the
operation.
2.
Check
the
Web
site
for
firmware
updates
for
the
management
module,
service
processor,
and
blade
server.
Apply
the
latest
updates,
if
they
are
available.
3.
If
updates
are
not
available,
contact
a
system
administrator
for
assistance.
4.
If
the
problem
remains,
replace
the
USB
CD
drive.
5.
If
the
problem
remains,
replace
the
system-board
assembly.
For
replacement
instructions,
see
the
Hardware
Maintenance
and
Troubleshooting
Guide.
21020011
The
USB
CD
drive:
processing
of
ATA
or
ATAPI
command
was
not
completed
within
the
amount
of
allocated
time.
1.
Retry
the
operation.
2.
If
the
problem
remains,
the
CD
in
the
USB
CD
drive
might
not
be
readable.
Remove
the
CD
and
insert
another
CD.
3.
If
the
problem
remains,
replace
the
USB
CD
drive.
4.
If
the
problem
remains,
replace
the
system-board
assembly.
Contact
a
service
support
representative
for
assistance.
21020012
The
USB
CD
drive:
execution
of
ATA
or
ATAPI
command
by
the
USB
CD
failed.
1.
Make
sure
that
the
required
cables
are
correctly
attached
to
the
power
and
signal
connectors
on
the
USB
CD
drive.
Make
sure
that
the
cables
are
not
damaged.
If
the
cables
are
damaged,
replace
them,
then,
retry
the
operation.
2.
If
the
problem
remains,
the
CD
in
the
USB
CD
drive
might
not
be
readable.
3.
Contact
a
service
support
representative
for
assistance.
Chapter
7.
Solving
problems
69