Konica Minolta Kodak Scan Station 710 Operation Guide - Page 131

Workgroup authentication, Email Authentication, SMTP server problems, Finding the SMTP server address

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Network Authentication Issues Checking the account name and password Workgroup authentication Email Authentication SMTP server problems Finding the SMTP server address Verifying an SMTP server address Possible Solution If your Scan Station does not scan to a network location or stops scanning to a network location, you may have issues with the logon credentials supplied to the Scan Station. When creating network accounts that are assigned to the Scan Station, certain properties may be applied to the account such as, Change password upon first log on and Change password every xx days. It is recommended that these types of restrictions are not applied to accounts that will be used for a Scan Station. A network administrator can verify the account settings assigned to a Scan Station by using the credentials to log on to a normal network computer. If you are unable to logon to your network using these credentials, there may be a problem with the account. A network administrator can modify the settings. It may also be necessary to reset the password. If having trouble writing to a locally shared folder in a workgroup, check the permissions attached to the folder from the PC on the network that is sharing the folder. Make sure the folder's Permissions allow access to the Scan Station. Verify that the authentication method defined in the Scan Station settings match the authentication method of your SMTP server. Currently the Scan Station supports simple password, NTLM and Challenge Response. These settings can be verified by using a Windows mail client such as Outlook Express and creating a mail account that uses the username and password assigned to the Scan Station. Follow these procedures to resolve issues with the SMTP server address: • Verify that other email clients on different device are able to send mail and reach the SMTP server. • Change your configuration file to identify the SMTP server with an IP address instead of a Fully Qualified Domain Name (FQDN). If you are able to reach the SMTP server with the IP address but not the FQDN, you have a DNS resolution problem. Check to make sure you are able to reach the DNS server and that it correctly resolves FQDNs. • Your SMTP server may require SSL or TLS. See your Network Administrator if you need to select either of these options. Use the following procedure to find the SMTP server address: • Examine the settings of the mail client in use on your workstation to find the IP address or Fully Qualified Domain Name for the SMTP server, or • examine the emails sent from an internal mail client and display the full email header, or • ask the administrator of the mail server for this information. In the Kodak Scan Station 700 Series - Scanner Administration application, use Test Connection. Send mail to the SMTP server using a mail client application from a PC attached to the same network as the Scan Station. • If the mail was successfully sent and received, the SMTP server address is valid. • If you are unable to send an email to the SMTP server, review any error messages you receive. It is possible the SMTP server address is valid, but the authentication credentials are not valid. A-61796 September 2014 11-3

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A-61796
September 2014
11-3
Network Authentication Issues
Possible Solution
Checking the account name and
password
If your Scan Station does not scan to a network location or stops
scanning to a network location, you may have issues with the logon
credentials supplied to the Scan Station. When creating network
accounts that are assigned to the Scan Station, certain properties may
be applied to the account such as, C
hange password upon first log on
and
Change password every xx days.
It is recommended that these
types of restrictions are not applied to accounts that will be used for a
Scan Station.
A network administrator can verify the account settings assigned to a
Scan Station by using the credentials to log on to a normal network
computer. If you are unable to logon to your network using these
credentials, there may be a problem with the account. A network
administrator can modify the settings. It may also be necessary to reset
the password.
Workgroup authentication
If having trouble writing to a locally shared folder in a workgroup, check
the permissions attached to the folder from the PC on the network that is
sharing the folder. Make sure the folder’s Permissions allow access to
the Scan Station.
Email Authentication
Verify that the authentication method defined in the Scan Station settings
match the authentication method of your SMTP server. Currently the
Scan Station supports simple password, NTLM and Challenge
Response. These settings can be verified by using a Windows mail client
such as Outlook Express and creating a mail account that uses the
username and password assigned to the Scan Station.
SMTP server problems
Follow these procedures to resolve issues with the SMTP server
address:
• Verify that other email clients on different device are able to send mail
and reach the SMTP server.
• Change your configuration file to identify the SMTP server with an IP
address instead of a Fully Qualified Domain Name (FQDN). If you are
able to reach the SMTP server with the IP address but not the FQDN,
you have a DNS resolution problem. Check to make sure you are able
to reach the DNS server and that it correctly resolves FQDNs.
• Your SMTP server may require SSL or TLS. See your Network
Administrator if you need to select either of these options.
Finding the SMTP server address
Use the following procedure to find the SMTP server address:
• Examine the settings of the mail client in use on your workstation to
find the IP address or Fully Qualified Domain Name for the SMTP
server, or
•
examine the emails sent from an internal mail client and display the full
email header, or
• ask the administrator of the mail server for this information.
Verifying an SMTP server address
In the
Kodak
Scan Station 700 Series - Scanner Administration
application, use
Test Connection
.
Send mail to the SMTP server using a mail client application from a PC
attached to the same network as the Scan Station.
• If the mail was successfully sent and received, the SMTP server
address is valid.
•
If you are unable to send an email to the SMTP server, review any error
messages you receive. It is possible the SMTP server address is valid,
but the authentication credentials are not valid.