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Lexmark MS811 User's Guide - Page 304

Printer display is blank, Printing problems, Confidential and other held jobs do not print

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Troubleshooting 304 Action Step 11 Check the installed printer driver. Yes Go to step 12. No Install the correct printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support. Is the printer working? Printer display is blank Action Step 1 Press the Sleep button on the printer control panel. Yes No The problem is solved. Go to step 2. Does Ready appear on the printer display? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Turn off the printer, and then contact customer support. Do Please wait and Ready appear on the printer display? Printing problems Confidential and other held jobs do not print Action Yes No Step 1 a From the printer control panel, open the Held Jobs folder, and then verify that your print job is listed. b Resend the print job. For more information, see"Printing confidential and other held jobs" on page 72 for non‑touch‑screen printer models. For touch‑screen printer models, see "Printing confidential and other held jobs" on page 118 or "Printing confidential and other held jobs" on page 166. The problem is solved. Go to step 2. Did the jobs print?

Section	Page
Contents	2
Safety information	7
Overview	9
Using this guide	9
Finding information about the printer	9
Selecting a location for the printer	11
Additional printer setup	13
Installing internal options	13
Available internal options	13
Accessing the controller board	14
Installing a memory card	17
Installing an Internal Solutions Port	18
Installing an optional card	23
Installing a printer hard disk	24
Removing a printer hard disk	29
Installing hardware options	31
Order of installation	31
Installing optional trays	31
Attaching cables	33
Setting up the printer software	35
Installing the printer software	35
Updating available options in the printer driver	36
Networking	37
Preparing to set up the printer on an Ethernet network	37
Installing the printer on an Ethernet network	37
Preparing to set up the printer on a wireless network	38
Connecting the printer to a wireless network using the Wi-Fi Protected Setup	39
Connecting the printer to a wireless network using the Embedded Web Server	40
Changing port settings after installing a new network Internal Solutions Port	41
Setting up serial printing	42
Verifying printer setup	43
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn	45
Learning about the printer	45
Printer configurations	45
Using the printer control panel	47
Understanding the colors of the indicator and Sleep button lights	48
Loading paper and specialty media	48
Setting the paper size and type	48
Configuring Universal paper settings	48
Loading the 250- or 550-sheet tray	49
Loading the 2100-sheet tray	55
Loading the multipurpose feeder	62
Linking and unlinking trays	67
Linking and unlinking trays	67
Creating a custom name for a paper type	67
Assigning a custom paper type	68
Printing	68
Printing a document	68
Printing a document	68
Adjusting toner darkness	69
Printing from a flash drive	70
Supported flash drives and file types	70
Printing from a flash drive	70
Printing confidential and other held jobs	71
Storing print jobs in the printer	71
Printing confidential and other held jobs	72
Printing information pages	73
Printing a font sample list	73
Printing a directory list	73
Canceling a print job	73
Canceling a print job from the printer control panel	73
Canceling a print job from the computer	74
Managing your printer	74
Finding advanced networking and administrator information	74
Checking the virtual display	74
Configuring supply notifications from the Embedded Web Server	74
Modifying confidential print settings	75
Copying printer settings to other printers	76
Printing a menu settings page	76
Printing a network setup page	77
Checking the status of parts and supplies	77
Checking the status of parts and supplies on the printer control panel	77
Checking the status of parts and supplies from the Embedded Web Server	77
Saving energy	77
Using Eco-Mode	77
Reducing printer noise	78
Adjusting Sleep mode	79
Using Hibernate mode	80
Adjusting the brightness of the printer display	80
Restoring factory default settings	81
Securing the printer	82
Using the security lock feature	82
Statement of Volatility	82
Erasing volatile memory	83
Erasing non-volatile memory	83
Erasing printer hard disk memory	84
Configuring printer hard disk encryption	84
Finding printer security information	85
Using MS810de	86
Learning about the printer	86
Printer configurations	86
Using the printer control panel	88
Understanding the colors of the indicator and Sleep button lights	88
Understanding the home screen	89
Using the touch-screen buttons	90
Setting up and using the home screen applications	92
Accessing the Embedded Web Server	92
Customizing the home screen	92
Activating the home screen applications	92
Finding information about the home screen applications	92
Using Background and Idle Screen	93
Setting up Forms and Favorites	93
Understanding Eco-Settings	94
Setting up Remote Operator Panel	94
Exporting and importing a configuration	94
Loading paper and specialty media	95
Setting the paper size and type	95
Configuring Universal paper settings	95
Loading the 250- or 550-sheet tray	95
Loading the 2100-sheet tray	101
Loading the multipurpose feeder	108
Linking and unlinking trays	113
Linking and unlinking trays	113
Creating a custom name for a paper type	113
Assigning a custom paper type	114
Printing	114
Printing a document	114
Printing forms	114
Printing a document	115
Adjusting toner darkness	115
Printing from a flash drive	116
Supported flash drives and file types	116
Printing from a flash drive	116
Printing confidential and other held jobs	117
Storing print jobs in the printer	117
Printing confidential and other held jobs	118
Printing information pages	119
Printing a font sample list	119
Printing a directory list	119
Canceling a print job	119
Canceling a print job from the printer control panel	119
Canceling a print job from the computer	120
Managing your printer	120
Finding advanced networking and administrator information	120
Checking the virtual display	120
Configuring supply notifications from the Embedded Web Server	120
Modifying confidential print settings	121
Copying printer settings to other printers	122
Printing a menu settings page	122
Printing a network setup page	122
Checking the status of parts and supplies	123
Checking the status of parts and supplies on the printer control panel	123
Checking the status of parts and supplies from the Embedded Web Server	123
Saving energy	123
Using Eco-Mode	123
Reducing printer noise	124
Adjusting Sleep mode	125
Using Hibernate Mode	126
Adjusting the brightness of the display	126
Restoring factory default settings	127
Securing the printer	127
Using the security lock feature	127
Statement of Volatility	128
Erasing volatile memory	128
Erasing non-volatile memory	129
Erasing printer hard disk memory	129
Configuring printer hard disk encryption	130
Finding printer security information	131
Using MS812de	132
Learning about the printer	132
Printer configurations	132
Using the printer control panel	134
Understanding the colors of the indicator and Sleep button lights	134
Understanding the home screen	135
Using the touch-screen buttons	136
Setting up and using the home screen applications	139
Accessing the Embedded Web Server	139
Customizing the home screen	139
Activating the home screen applications	139
Finding information about the home screen applications	139
Using Background and Idle Screen	140
Setting up Forms and Favorites	140
Understanding Eco-Settings	141
Setting up Remote Operator Panel	141
Exporting and importing a configuration	141
Loading paper and specialty media	142
Setting the paper size and type	142
Configuring Universal paper settings	142
Loading the 250- or 550-sheet tray	143
Loading the 2100-sheet tray	149
Loading the multipurpose feeder	156
Linking and unlinking trays	161
Linking and unlinking trays	161
Creating a custom name for a paper type	161
Assigning a custom paper type	162
Printing	162
Printing a document	162
Printing forms	162
Printing a document	163
Adjusting toner darkness	163
Printing from a flash drive	164
Supported flash drives and file types	164
Printing from a flash drive	164
Printing confidential and other held jobs	165
Storing print jobs in the printer	165
Printing confidential and other held jobs	166
Printing information pages	167
Printing a font sample list	167
Printing a directory list	167
Canceling a print job	167
Canceling a print job from the printer control panel	167
Canceling a print job from the computer	167
Managing your printer	168
Finding advanced networking and administrator information	168
Checking the virtual display	168
Configuring supply notifications from the Embedded Web Server	168
Modifying confidential print settings	169
Copying printer settings to other printers	169
Printing a menu settings page	170
Printing a network setup page	170
Checking the status of parts and supplies	170
Checking the status of parts and supplies on the printer control panel	170
Checking the status of parts and supplies from the Embedded Web Server	171
Saving energy	171
Using Eco-Mode	171
Reducing printer noise	172
Adjusting Sleep mode	172
Using Hibernate mode	173
Adjusting the brightness of the printer display	173
Restoring factory default settings	174
Securing the memory before moving the printer	175
Using the security lock feature	175
Statement of Volatility	175
Erasing volatile memory	176
Erasing non-volatile memory	176
Erasing printer hard disk memory	177
Configuring printer hard disk encryption	177
Finding printer security information	178
Paper and specialty media guide	179
Using specialty media	179
Tips on using card stock	179
Tips on using envelopes	179
Tips on using labels	180
Tips on using transparencies	180
Paper guidelines	180
Paper characteristics	180
Selecting paper	181
Selecting preprinted forms and letterhead	182
Using recycled paper and other office papers	182
Storing paper	183
Supported paper sizes, types, and weights	183
Paper types and weights supported by the printer	183
Paper sizes supported by the printer	184
Paper sizes, types, and weights supported by the finishers	185
Understanding the printer menus	188
Menus list	188
Paper menu	189
Default Source menu	189
Paper Size/Type menu	189
Configure MP menu	192
Substitute Size menu	193
Paper Texture menu	193
Paper Weight menu	194
Paper Loading menu	196
Custom Types menu	197
Custom Names menu	198
Custom Bin Names menu	198
Universal Setup menu	198
Bin Setup menu	199
Reports menu	200
Reports menu	200
Network/Ports menu	201
Active NIC menu	201
Standard Network or Network [x] menu	201
Reports menu	203
Network Card menu	203
TCP/IP menu	204
IPv6 menu	205
Wireless menu	206
AppleTalk menu	206
Standard USB menu	207
Parallel [x] menu	208
Serial [x] menu	210
SMTP Setup menu	213
Security menu	214
Edit Security Setups menu	214
Miscellaneous Security Settings menu	215
Confidential Print menu	215
Disk Wiping menu	216
Security Audit Log menu	217
Set Date and Time menu	217
Settings menu	219
General Settings	219
General Settings menu	219
Flash Drive Menu	229
Print Settings menu	229
Print Settings	231
Setup menu	231
Finishing menu	233
Quality menu	235
Job Accounting menu	236
Utilities menu	237
XPS menu	238
PDF menu	238
PostScript menu	239
PCL Emul menu	239
HTML menu	242
Image menu	243
Help menu	243
Saving money and the environment	245
Saving paper and toner	245
Using recycled paper	245
Conserving supplies	245
Recycling	246
Recycling Lexmark products	246
Recycling Lexmark packaging	246
Returning Lexmark cartridges for reuse or recycling	246
Maintaining the printer	248
Ordering supplies	248
Using genuine Lexmark parts and supplies	248
Estimated number of remaining pages	248
Ordering toner cartridges	248
Ordering an imaging unit	249
Ordering staple cartridges	250
Ordering a roller kit	250
Ordering a maintenance kit	250
Storing supplies	251
Replacing supplies	251
Replacing the toner cartridge	251
Replacing the imaging unit	253
Replacing a staple cartridge	256
Cleaning the printer parts	257
Cleaning the printer	257
Emptying the hole punch box	258
Moving the printer	258
Before moving the printer	258
Moving the printer to another location	260
Shipping the printer	260
Clearing jams	261
Avoiding jams	261
Understanding jam messages and locations	263
[x]-page jam, lift front cover to remove cartridge. [200–201]	265
[x]-page jam, open upper rear door. [202]	268
[x]-page jam, open upper and lower rear door. [231–234]	269
[x]-page jam, remove standard bin jam. [203]	271
[x]-page jam, remove tray 1 to clear duplex. [235–239]	271
[x]-page jam, open tray [x]. [24x]	272
[x]-page jam, clear manual feeder. [250]	273
[x]-page jam, remove paper, open stapler door. Leave paper in bin. [455–457]	274
[x]-page jam, remove paper, open finisher rear door. Leave paper in bin. [451]	278
[x]-page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx]	279
[x]-page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx]	281
Troubleshooting	283
Understanding the printer messages	283
Cartridge, imaging unit mismatch [41.xy]	283
Cartridge low [88.xy]	283
Cartridge nearly low [88.xy]	283
Cartridge very low [88.xy]	283
Change [paper source] to [custom string]	283
Change [paper source] to [custom string] load [orientation]	284
Change [paper source] to [custom type name]	284
Change [paper source] to [custom type name] load [orientation]	284
Change [paper source] to [paper size] load [orientation]	284
Change [paper source] to [paper type] [paper size]	284
Change [paper source] to [paper type] [paper size] load [orientation]	285
Check tray [x] connection	285
Close door or insert cartridge	285
Close finisher side door	285
Close front door	285
Complex page, some data may not have printed [39]	286
Configuration change, some held jobs were not restored [57]	286
Defective flash detected [51]	286
Disk corrupted	286
Disk full [62]	286
Disk near full. Securely clearing disk space.	287
Empty the hole punch box	287
Error reading USB drive. Remove USB.	287
Error reading USB hub. Remove hub.	287
Fuser kit early wear warning [81.xx]	287
Fuser kit near end of life [81.xx]	287
Imaging unit low [84.xy]	287
Imaging unit nearly low [84.xy]	288
Imaging unit very low [84.xy]	288
Incompatible output bin [x] [59]	288
Incompatible tray [x] [59]	288
Incorrect paper size, open [paper source] [34]	288
Insert hole punch box	289
Insert staple cartridge	289
Insert Tray [x]	289
Install bin [x]	289
Install Tray [x]	289
Insufficient memory for Flash Memory Defragment operation [37]	290
Insufficient memory, some Held Jobs were deleted [37]	290
Insufficient memory, some held jobs will not be restored [37]	290
Insufficient memory to collate job [37]	290
Insufficient memory to support Resource Save feature [35]	290
Load staples	291
Load [paper source] with [custom string] [paper orientation]	291
Load [paper source] with [custom type name] [paper orientation]	291
Load [paper source] with [paper size] [paper orientation]	291
Load [paper source] with [paper type] [paper size] [paper orientation]	292
Load manual feeder with [custom string] [paper orientation]	292
Load manual feeder with [custom type name] [paper orientation]	292
Load manual feeder with [paper size] [paper orientation]	292
Load manual feeder with [paper type] [paper size] [paper orientation]	293
Maintenance kit low [80.xy]	293
Maintenance kit nearly low [80.xy]	293
Maintenance kit very low [80.xy]	293
Memory full [38]	293
Network [x] software error [54]	293
Non-Lexmark [supply type], see User’s Guide [33.xy]	294
Not enough free space in flash memory for resources [52]	294
PPDS font error [50]	294
Paper changes needed	295
Parallel port [x] disabled [56]	295
Reattach bin [x]	295
Reattach bins [x] – [y]	295
Reinstall missing or unresponsive cartridge [31.xy]	296
Reinstall missing or unresponsive fuser [31.xy]	296
Reinstall missing or unresponsive imaging unit [31.xy]	296
Remove defective disk [61]	296
Remove packaging material, [area name]	297
Remove paper from all bins	297
Remove paper from bin [x]	297
Remove paper from [linked set bin name]	297
Remove paper from standard output bin	297
Replace cartridge, 0 estimated pages remain [88.xy]	297
Replace cartridge, printer region mismatch [42.xy]	297
Replace imaging unit, 0 estimated pages remain [84.xy]	298
Replace maintenance kit, 0 estimated pages remain [80.xy]	298
Replace missing cartridge [31.xy]	298
Replace missing imaging unit [31.xy]	298
Replace unsupported cartridge [32.xy]	298
Replace unsupported fuser [32.xy]	299
Replace unsupported imaging unit [32.xy]	299
Restore held jobs?	299
Serial option [x] error [54]	299
Serial port [x] disabled [56]	299
SMTP server not set up. Contact system administrator.	300
Some held jobs were not restored	300
Standard network software error [54]	300
Standard USB port disabled [56]	300
Supply needed to complete job	300
Too many bins attached [58]	300
Too many disks installed [58]	301
Too many flash options installed [58]	301
Too many trays attached [58]	301
Unformatted flash detected [53]	301
Unsupported disk	301
Unsupported option in slot [x] [55]	301
USB port [x] disabled [56]	302
Solving printer problems	302
Printer does not respond	302
The printer is not responding	302
Printer display is blank	304
Printing problems	304
Confidential and other held jobs do not print	304
Envelope seals when printing	305
Error message about reading the flash drive appears	305
Incorrect characters print	306
Job prints from the wrong tray or on the wrong paper	306
Large jobs do not collate	307
Multiple-language PDF files do not print	308
Print job takes longer than expected	308
Print jobs do not print	309
Printing slows down	310
Tray linking does not work	310
Unexpected page breaks occur	311
Hardware and internal option problems	312
2100-sheet tray problems	312
Cannot detect internal option	313
Internal print server does not operate correctly	314
Tray problems	314
Internal Solutions Port does not operate correctly	315
USB/parallel interface card does not operate correctly	316
Paper feed problems	316
Jammed pages are not reprinted	316
Paper frequently jams	317
Paper jam message remains after jam is cleared	317
Print quality problems	318
Characters have jagged or uneven edges	318
Clipped pages or images	318
Compressed images appear on prints	319
Gray background on prints	320
Horizontal voids appear on prints	320
Incorrect margins on prints	321
Paper curl	322
Print irregularities	323
Print is too dark	324
Print is too light	325
Printer is printing blank pages	327
Printer is printing solid black pages	328
Repeating defects appear on prints	328
Shadow images appear on prints	329
Skewed print	330
Streaked horizontal lines appear on prints	330
Streaked vertical lines appear on prints	331
Toner specks appear on prints	333
Toner fog or background shading appears on prints	333
Toner rubs off	333
Transparency print quality is poor	334
Uneven print density	335
Vertical voids appear on prints	335
Solving home screen applications problems	336
An application error has occurred	336
Embedded Web Server does not open	337
Contacting customer support	337
Notices	339
Product information	339
Edition notice	339