Lexmark MS811 User's Guide - Page 326

Troubleshooting 326 Action Yes Step 2 Go to step 3. From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray. Is the tray set to the type, texture, and weight of the paper loaded? Step 3 Go to step 4. a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No Change the paper type, texture, and weight to match the paper loaded in the tray. The problem is solved. Is the print still too light? Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. From the printer control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Go to step 5. Go to step 6. The problem is solved. Is the print still too light? Step 6 Go to step 7. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and then the cartridge. b Resend the print job. The problem is solved. Is the print still too light? Step 7 Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Is the print still too light?