Lexmark MX431 Users Guide PDF - Page 156
Confidential and other held documents do not print, Step 2
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Troubleshoot a problem 156 Action Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. Yes The problem is solved. Is the document printed? Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem is solved. For more information, see the setup documentation that came with the printer. b Print the document. Is the document printed? Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn on solved. the printer. b Print the document. Is the document printed? Step 5 a Remove, and then reinstall the print driver. b Print the document. The problem is solved. Is the document printed? Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control panel, check if the documents appear in the solved. Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? No Go to step 3. Go to step 4. Go to step 5. Contact customer support. No Go to step 2.