Lexmark MX431 Users Guide PDF - Page 183

Troubleshoot a problem 183 Action Step 2 a Replace the affected supply item. b Print the document. Do the repeating defects appear? Yes Contact customer support. No The problem is solved. Faxing problems Caller ID is not shown Action Enable caller ID. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Enable Caller ID. Yes The problem is solved. Does the caller ID appear? Cannot send or receive faxes Action Step 1 Resolve any error messages that appear on the display. Yes The problem is solved. Can you send or receive a fax? Step 2 The problem is Make sure that the cable connections for the following equipment solved. are secure: • Telephone • Handset • Answering machine Can you send or receive a fax? Step 3 Check for a dial tone. • Call the fax number to check if it is working properly. • If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone. Go to step 5. Can you hear a dial tone? No Contact customer support. No Go to step 2. Go to step 3. Go to step 4.