Netgear DGND3300v2 DGND3300 Setup Manual - Page 35

Troubleshooting the ISP Connection If your router is unable to access the Internet, you should check the ADSL connection, then the Internet TCP/IP connection. ADSL Link LED If your router is unable to access the Internet, you should first determine whether you have an ADSL link with the service provider. The state of this connection is indicated with the ADSL link LED. ADSL Link LED Is Off If the ADSL Link LED is off, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones. If disconnecting telephones does not result in a green ADSL link LED the problem may be one of the following: • Check that the telephone company has made the connection to your line and tested it. • Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The Dual Band Wireless-N Modem Router uses pins 2 and 3. ADSL Link LED Green or Blinking Green If your ADSL link LED is green or blinking green, then you have a good ADSL connection. You can be confident that the service provider has connected your line correctly and that your wiring is correct. ADSL Link LED Blinking Amber If your ADSL link LED is blinking amber, then your modem router is attempting to make an ADSL connection with the service provider. The LED should turn green within several minutes. If the ADSL link LED does not turn green, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones. Troubleshooting 31