Netgear DGND3300v2 DGND3300 Setup Manual - Page 38

• Your ISP may check for your computer's host name. Assign the computer Host Name of your ISP account to the modem router in the browserbased Setup Wizard. • Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your computer's MAC address. In this case: - Inform your ISP that you have bought a new network device, and ask them to use the router's MAC address; or - Configure your router to spoof your computer's MAC address. This can be done in the Basic Settings menu. Refer to the online help in the modem router main menu. Troubleshooting PPPoE or PPPoA The PPPoE or PPPoA connection can be debugged as follows: 1. Access the Main Menu of the router at http://192.168.0.1. 2. Under the Maintenance heading, select the Router Status link. 3. Click the Connection Status button. 4. If all of the steps indicate "OK" then your PPPoE or PPPoA connection is up and working. 5. If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The modem router will continue to attempt to connect indefinitely. If you cannot connect after several minutes, you may be using an incorrect Service Name, User Name or Password. There also may be a provisioning problem with your ISP. Unless you connect manually, the modem router will not authenticate using PPPoE or PPPoA until data is transmitted to the network. Troubleshooting Internet Browsing If your modem router can obtain an IP address but your computer is unable to load any Web pages from the Internet: • Your computer may not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the modem router's configuration, reboot your computer and verify the DNS address as described in "Preparing a Computer for Troubleshooting 34