Netgear FVS318 FVS318 Reference Manual - Page 115
Troubleshooting a TCP/IP Network Using a Ping Utility - documentation
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Reference Manual for the Model FVS318 Broadband ProSafe VPN Firewall • Your ISP may check for your PC's host name. Assign the PC Host Name of your ISP account as the Account Name in the Basic Settings menu. • Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your PC's MAC address. In this case: Inform your ISP that you have bought a new network device, and ask them to use the firewall's MAC address. OR Configure your firewall to spoof your PC's MAC address. This can be done in the Basic Settings menu. Refer to "How to Manually Configure Your Internet Connection" on page 3-13. If your firewall can obtain an IP address, but your PC is unable to load any web pages from the Internet: • Your PC may not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www.netgear.com) to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the firewall's configuration, reboot your PC and verify the DNS address as described in "DHCP Configuration of TCP/IP in Windows 2000 " on page C-10. Alternatively, you may configure your PC manually with DNS addresses, as explained in your operating system documentation. • Your PC may not have the firewall configured as its TCP/IP gateway. If your PC obtains its information from the firewall by DHCP, reboot the PC and verify the gateway address as described in "DHCP Configuration of TCP/IP in Windows 2000 " on page C-10. Troubleshooting a TCP/IP Network Using a Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made easier by using the ping utility in your PC or workstation. Troubleshooting 8-5 M-10146-01