Netgear WNHD3004 WNHD3004 User Manual - Page 53

Troubleshooting the Web Configuration Interface, Restoring the Default Configuration and Password

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3DHD Home Theater Adapter WNHD3004 User Manual Troubleshooting the Web Configuration Interface If you are unable to access the router's Web Configuration Interface from a computer on your local network, check the following: • If you are connecting from a wireless computer, try connecting from a wired computer. • Make sure that your computer's IP address is on the same subnet as the router. For instructions, click the link to the online document "Preparing Your Network" in Appendix B to configure your computer. Note: If your computer's IP address is shown as 169.254.x.x: Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in subnet 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer. • Try closing the browser and opening it again, or try a different browser. • Make sure that you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when entering this information. If the unit does not save changes you have made in the Web Configuration Interface, check the following: • When entering configuration settings, be sure to click Apply before moving to another screen or tab, or your changes could be lost. • Click Refresh or Reload in the Web browser. The changes might have occurred, but the Web browser might be caching the old configuration. Restoring the Default Configuration and Password This section explains how to restore the factory default configuration settings, changing the router's administration password back to password. You can erase the current configuration and restore factory defaults in two ways: • Use the Erase function. • Use the restore factory settings button on the rear panel of the unit. Use this method for cases when the administration password or IP address is not known. Troubleshooting 7-3 v1.0, November 2010

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3DHD Home Theater Adapter WNHD3004 User Manual
Troubleshooting
7-3
v1.0, November 2010
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration Interface from a computer on your local
network, check the following:
•
If you are connecting from a wireless computer, try connecting from a wired computer.
•
Make sure that your computer’s IP address is on the same subnet as the router. For
instructions, click the link to the online document
“Preparing Your Network” in Appendix B
to
configure your computer.
•
Try closing the browser and opening it again, or try a different browser.
•
Make sure that you are using the correct login information. The factory default login name is
admin
, and the password is
password
. Make sure that Caps Lock is off when entering this
information.
If the unit does not save changes you have made in the Web Configuration Interface, check the
following:
•
When entering configuration settings, be sure to click
Apply
before moving to another screen
or tab, or your changes could be lost.
•
Click
Refresh
or
Reload
in the Web browser. The changes might have occurred, but the Web
browser might be caching the old configuration.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router’s administration password back to
password
. You can erase the current configuration and
restore factory defaults in two ways:
•
Use the Erase function.
•
Use the restore factory settings button on the rear panel of the unit. Use this method for cases
when the administration password or IP address is not known.
Note:
If your computer’s IP address is shown as 169.254.x.x: Windows and Mac OS
generate and assign an IP address if the computer cannot reach a DHCP server.
These autogenerated addresses are in subnet 169.254.x.x. If your IP address is
in this range, check the connection from the computer to the router, and reboot
your computer.