Panasonic KX-P3696 Operating Instructions - Page 55

Periodic, Maintenance, Troubleshooting

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D a O 0 oot 0 a a a U 0 Periodic Maintenance The printer does not require routine maintenance. However, reasonable care of the printer will extend its life. The following periodic measures are recommended: •Cleaning the unit is the most important action the user can perform. The frequency of cleaning is dependent upon the environment. -Turn the power OFF. -Clean the case and covers with a soft cloth. Use any mild commercial cleaner on the cloth, do not spray directly on to the printer. -Open the top cover and remove the smoked plastic cover. Vacuum or dust the inside area of the unit. Be very careful not to damage the printhead ribbon cable or the carriage drive belt. Caution: The printhead may be hot, use caution when cover is open. -The platen should be cleaned with denatured alcohol only. -The carriage guide bar can be lubricated with a very light oil. Contact your Authorized Panasonic Service Center for advice on lubrication. Ribbon Cassette Note: If the ribbon begins to catch, snag, or tear from the printhead, your printer requires servicing. Troubleshooting Most problems associated with the printer can be traced to improper setup, installation, or cabling. The following table will assist you in identifying and correcting some of the more common problems. If you need additional help, contact the store from which the unit was purchased or the Panasonic technical support number found on the inside back cover of this manual. Symptom Possible Cause Probable Solution Ink smears Head gap lever is not in proper position Move the lever toward the (+) position until ink doesn't smear Mr P. 10) Printout is faint Head gap lever is not in proper Adjust the lever to the proper position position Or P. 10) C) Printhead moves but there is no Ribbon is not installed correctly Re-insert ribbon Or P. 12-14) printing a) Paper out detector inoperative PAPER OUT DETECT is OFF Set PAPER OUT DETECT to ON (W P. 30, 32-39) Paper slips around platen "n" Paper feed selector is set to "0" Set selector to Maintenance & Troubleshooting Printer does not power up No AC power Check power cord Or P. 11) Power is on but printer does not print Printer is not ON LINE Interface cable is not properly connected Press (ON LINE) Secure connection (f6r P. 11) Out of paper Install new paper (ate P. 16-24, 46) Printhead has become overheated Allow the printhead some time to cool down. The printer will automatically resume printing Smoked plastic cover is open Ensure cover is completely closed (Continued) 55

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D
a
O
a
0
0
a
a
U
0
oot
Periodic
Maintenance
The
printer
does
not
require
routine
maintenance.
However,
reasonable
care
of
the
printer
will
extend
its
life.
The
following
periodic
measures
are
recommended:
•Cleaning
the
unit
is
the
most
important
action
the
user
can
perform.
The
frequency
of
cleaning
is
dependent
upon
the
environment.
—
Turn
the
power
OFF.
—
Clean
the
case
and
covers
with
a
soft
cloth.
Use
any
mild
commercial
cleaner
on
the
cloth,
do
not
spray
directly
on
to
the
printer.
—Open
the
top
cover and
remove
the
smoked
plastic
cover.
Vacuum
or
dust
the
inside
area
of
the
unit.
Be
very
careful
not
to
damage
the
printhead
ribbon
cable
or
the
carriage
drive
belt.
Caution:
The
printhead
may
be
hot,
use
caution
when
cover
is
open.
—
The
platen
should
be
cleaned
with
denatured
alcohol
only.
—
The
carriage
guide
bar
can
be
lubricated
with
a
very
light
oil.
Contact
your
Authorized
Panasonic
Service
Center
for
advice
on
lubrication.
Ribbon
Cassette
Note:
If
the
ribbon
begins
to
catch,
snag,
or
tear
from
the
printhead,
your
printer
requires
servicing.
Troubleshooting
Most
problems
associated
with
the
printer
can
be
traced
to
improper
setup,
installation,
or
cabling.
The
following
table
will
assist
you
in
identifying
and
correcting
some
of
the
more
common
problems.
If
you
need
additional
help,
contact
the
store
from
which
the
unit
was
purchased
or
the
Panasonic
technical
support
number
found
on
the
inside
back
cover
of
this
manual.
Symptom
Possible
Cause
Probable
Solution
Ink
smears
Head
gap
lever
is
not
in
proper
position
Move
the
lever
toward
the
(+)
position
until
ink
doesn't
smear
Mr
P.
10)
Printout
is
faint
Head
gap
lever
is
not
in
proper
position
Adjust
the
lever
to
the
proper
position
Or
P.
10)
Printhead moves
but
there
is
no
printing
Ribbon
is
not
installed
correctly
Re-insert
ribbon
Or
P.
12-14)
Paper
out
detector
inoperative
PAPER
OUT
DETECT
is
OFF
Set
PAPER
OUT
DETECT
to
ON
(W
P.
30,
32-39)
Paper
slips
around
platen
Paper
feed
selector
is
set
to
"0"
Set
selector
to
"n"
Printer
does
not
power
up
No
AC
power
Check
power
cord
Or
P.
11)
Power
is
on
but
printer
does
not
print
Printer
is
not
ON
LINE
Press
(ON
LINE)
Interface
cable
is
not
properly
connected
Secure
connection
(f6r
P.
11)
Out
of
paper
Install
new
paper
(ate
P.
16-24,
46)
Printhead
has
become
overheated
Allow
the
printhead
some
time
to
cool
down.
The
printer
will
automatically
resume
printing
Smoked
plastic
cover
is
open
Ensure
cover
is
completely
closed
(Continued)
C)
a)
Maintenance
&
Troubleshooting
55