Panasonic KX-P3696 Operating Instructions - Page 56

Maintenance, Troubleshooting

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Symptom Carriage stops moving, all indicators start blinking Paper wrinkles when using tractor feed Buzzer sounds when installing single sheet Printer cannot load single sheet through the top Cut Sheet Feeder option (KX-P38) is installed but does not work Unexpected characters appear in printing 32K Buffer Chip option (KX-P44) is installed but cannot download Printout is double-spaced Keeps printing on the same line Wrong character set prints Cannot print ASCII characters with code above 127 Fanfold paper is jamming KX-PS14 (serial interface board) is installed but cannot print Cannot use parallel interface when installing serial interface board Possible Cause Path of printhead is blocked No reverse tension on paper Probable Solution Turn the power off, clear the path. Turn the power back on to resume printing Set paper supply lower than printer Paper feed selector is set to "0" Set paper feed selector to "Cr CSF MODE is ON Paper feed selector is set to "IT CSF MODE is OFF Set CSF MODE to OFF when not using cut sheet feeder Or P. 30, 32-39, 47-49) Set paper feed selector to "0" Set CSF MODE to ON 0ritr P. 30, 32-39, 47-49) EMULATION is set incorrectly DOWNLOAD is OFF AUTO LF is ON Computer is not sending a LF command Wrong character set is selected Data length is set incorrectly Paper not installed correctly in tractor I/F is set to PARALLEL Check printer driver of your software package and set EMULATION accordingly (air P. 28, 32-39, 47-49) Set DOWNLOAD to ON (air P. 30, 32-39) Set AUTO LF to OFF (air P. 30, 32-39, 47-49) Set AUTO LF to ON Or P. 30, 32-39, 47.49) Set the character set as required (ate P. 29, 32-39) Set data length as required Or P. 31, 32-39, 49-50) Set paper feed selector to "El" and rotate platen knob to easily remove jammed paper Reinstall paper correctly into tractor (aW* P. 16-22) Set I/F to SERIAL (W P. 31, 49-50) KX-PS14: I/F is set to SERIAL KX-PS13: Parallel interface cannot be used when a KX-PS13 is installed Set I/F to PARALLEL (u P. 31, 49-50) Remove KX-PS13 when using parallel interface Maintenance & Troubleshooting 56

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Maintenance
&
Troubleshooting
Symptom
Possible
Cause
Probable
Solution
Carriage
stops
moving,
all
indicators
start
blinking
Path
of
printhead
is
blocked
Turn
the
power
off,
clear
the
path.
Turn
the
power
back
on
to
resume
printing
Paper
wrinkles
when
using
tractor
feed
No
reverse
tension
on
paper
Set
paper
supply
lower
than
printer
Buzzer
sounds
when
installing
single
sheet
Paper
feed
selector
is
set
to
"0"
Set
paper
feed
selector
to
"Cr
Printer
cannot
load
single
sheet
through
the
top
CSF
MODE
is
ON
Set
CSF
MODE
to
OFF
when
not
using
cut
sheet
feeder
Or
P.
30,
32-39,
47-49)
Paper
feed
selector
is
set
to
"IT
Set
paper
feed
selector
to
"0"
Cut
Sheet
Feeder
option
(KX-P38)
is
installed
but
does
not
work
CSF
MODE
is
OFF
Set
CSF
MODE
to
ON
0ritr
P.
30,
32-39,
47-49)
Unexpected
characters
appear
in
printing
EMULATION
is
set
incorrectly
Check
printer
driver
of
your
software
package
and
set
EMULATION
accordingly
(air
P.
28,
32-39,
47-49)
32K
Buffer
Chip
option
(KX-P44)
is
installed
but
cannot
download
DOWNLOAD
is
OFF
Set
DOWNLOAD
to
ON
(air
P.
30,
32-39)
Printout
is
double-spaced
AUTO
LF
is
ON
Set
AUTO
LF
to
OFF
(air
P.
30,
32-39,
47-49)
Keeps
printing
on
the
same
line
Computer
is
not
sending
a
LF
command
Set
AUTO
LF
to
ON
Or
P.
30,
32-39,
47.49)
Wrong
character
set
prints
Wrong
character
set
is
selected
Set
the
character
set
as
required
(ate
P.
29,
32-39)
Cannot
print
ASCII
characters
with
code
above
127
Data
length
is
set
incorrectly
Set
data
length
as
required
Or
P.
31,
32-39,
49-50)
Fanfold
paper
is
jamming
Paper
not
installed
correctly
in
tractor
Set
paper
feed
selector
to
"El"
and
rotate
platen
knob
to
easily
remove
jammed
paper
Reinstall
paper
correctly
into
tractor
(aW*
P.
16-22)
KX-PS14
(serial
interface
board)
is
installed
but
cannot
print
I/F
is
set
to
PARALLEL
Set
I/F
to
SERIAL
(W
P.
31,
49-50)
Cannot
use
parallel
interface
when
installing
serial
interface
board
KX-PS14:
I/F
is
set
to
SERIAL
Set
I/F
to
PARALLEL
(u
P.
31,
49—50)
KX-PS13:
Parallel
interface
cannot
be
used
when
a
KX-PS13
is
installed
Remove
KX-PS13
when
using
parallel
interface
56